My shoes are amazing. From the minute I held them, I knew what quality shoes really meant, and I realized that I am never again buying any other brand. They are exquisite--the quality of the stitchi... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Adelante shoes are amazing. I had a half hour personal online appointment for my feet with Horacio. He took great care to hear my concerns about my short but wide feet, first time ever with a size 8 E... Se mere
Their service was top-notch… Chris and new management were an incredible help with my boots. I had one pair for 5 years that held up incredibly well, quality and style is unmatched. I’ll wear the... Se mere
Virksomheden har svaret
Shoes are very good, especially for wide sizes. Shipping takes forever. And worst of all, customer service makes promises initially then quits communicating. I am still owed for a legit return made ne... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
In 2026, Adelante completed an ownership transition to local shoemaker and original Adelante co-founder Horacio Alvarez (and family). Adelante handcrafts extraordinary leather footwear one pair at a time in Pastores, Guatemala. Our made-to-order model unlocks a full spectrum of size and width options so you never have to compromise on fit or comfort. Beginning April 1, 2026 all Adelante orders are delivered direct from Cobbler-to-Customer within 6 weeks of purchase. Any Size, Any Width. Personalize Your Look. Crafted With Purpose in Guatemala.
Kontaktoplysninger
4,3
Fremragende
68 anmeldelser
Bed kunder om at skrive en anmeldelse
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Great shoes for a good cause.
My husband has some custom shoes made and received a free wallet! He loves the shoes and also the wallet. The dog ended up eating the wallet so we just ordered a new one as well as a belt. We love that they are helping employe people in Guatemala. We love seeing who made the product and that the money is going to support someone. Good quality comes at a price, things are a bit expensive… but that’s just fine with us.
22. maj 2023
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Mindy: Thank you for sharing your positive experience with Adelante.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
If you have any questions about our focus moving forward, please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
Custom Made shoes that don’t fit
My husband picked out this company and one other company for custom made boots for my birthday. After strong deliberation, I picked Adelante, and I picked the Reinas. All seemed well, and I followed all of the instructions. After 4 weeks, they arrived and were too wide in the feet and mildly too big around the calf. I talked to customer service, and new boots were ordered. They arrived, and they continued to be too wide around the ankles with my heel slipping constantly. After much back and forth it was determined that there was no fix. They do not offer refunds for this shoe, and it’s $395. They will only offer store credit. Please know, by custom made shoes they only mean 3 measurements, and there is no fix if you have athletic calves but slender ankles. I was ultimately blamed since I should have known the policy, but who would have thought that custom made shoes wouldn’t fit? I understand their mission for Guatemalans, but just know that you might inadvertently just be giving them money if nothing works out. Their inventory isn’t huge, but I will hope that something they make in the future will strike my fancy. (Sigh), I still don’t have a birthday present.
20. februar 2023
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Lucia: I am so sorry to hear about your poor experience with Adelante fulfillment and product quality. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission.
Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
Terrible quality; deleted review
Terrible build quality and inaccurate reviews. I purchased a pair of shoes and they fell apart. Took them to a cobbler who said they weren’t worth fixing. I left a review saying that, but it was deleted. Exchanged the defective pair for another model. Similar poor quality.
22. juli 2022
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Alexandra: I am so sorry to hear about your poor experience with Adelante product quality. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission.
Please do not hesitate to reach out to support@adelanteshoes.com if there is anything I can do to regain your trust.
All the best,
Horacio
Trying to Arrange Return - Customer Service Not Answering
Hi,
I've been trying to reach this company regarding a shoe order. I've sent two emails that haven't been answered. I'm posting here in hopes that the company will reach out and arrange a return for me. Right now, I haven't had the best experience and would like to resolve this issue by the end of the week since it's been a month.
1. februar 2022
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Alexandra: I am so sorry to hear about your poor experience with Adelante customer service and fulfillment. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission.
Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
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