My shoes are amazing. From the minute I held them, I knew what quality shoes really meant, and I realized that I am never again buying any other brand. They are exquisite--the quality of the stitchi... Se mere
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Se, hvad kunderne siger
Adelante shoes are amazing. I had a half hour personal online appointment for my feet with Horacio. He took great care to hear my concerns about my short but wide feet, first time ever with a size 8 E... Se mere
Their service was top-notch… Chris and new management were an incredible help with my boots. I had one pair for 5 years that held up incredibly well, quality and style is unmatched. I’ll wear the... Se mere
Virksomheden har svaret
Shoes are very good, especially for wide sizes. Shipping takes forever. And worst of all, customer service makes promises initially then quits communicating. I am still owed for a legit return made ne... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
In 2026, Adelante completed an ownership transition to local shoemaker and original Adelante co-founder Horacio Alvarez (and family). Adelante handcrafts extraordinary leather footwear one pair at a time in Pastores, Guatemala. Our made-to-order model unlocks a full spectrum of size and width options so you never have to compromise on fit or comfort. Beginning April 1, 2026 all Adelante orders are delivered direct from Cobbler-to-Customer within 6 weeks of purchase. Any Size, Any Width. Personalize Your Look. Crafted With Purpose in Guatemala.
Kontaktoplysninger
4,3
Fremragende
68 anmeldelser
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Avoid this company
Avoid this company. Non-existent customer service. Extremely unreliable quality.
13. december 2024
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Kevin: I am so sorry to hear about your poor experience with Adelante. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission.
If there is anything that I can do to regain your trust, please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
Customer Service is MIA
I've been trying to get ahold of Customer Service for going on 3 weeks. The shoes that arrived are not as pictured and I think they are waiting out the return window.
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Jenny: I am so sorry to hear about your poor experience with Adelante customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission.
If there is anything that I can do to regain your trust, please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
Good shoes (I own several pairs) but…
Good shoes (I own several pairs) but the customer service is beyond terrible. No responses to emails, no real way to contact the company.
3. februar 2025
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Jeff: I am so sorry to hear about your poor experience with Adelante customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission.
If there is anything that I can do to regain your trust, please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
Good shoe, terrible service
Shoes are very good, especially for wide sizes. Shipping takes forever. And worst of all, customer service makes promises initially then quits communicating. I am still owed for a legit return made nearly 2 months ago. I can’t get any response from them. Too bad. I own 5 pair of their shoes and would order more if they weee trustworthy. EDIT: My refund has finally processed. I will consider another future purchase.
10. december 2024
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Ctrog: I am so sorry to hear about your poor experience with Adelante customer service and fulfillment. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission.
If there is anything that I can do to regain your trust, please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
IF you get your order...
If you get the shoes you order, the quality is excellent. The trouble comes when they don't ship, don't update, and don't communicate at all. The only support is via their help email which seems to be monitored irregularly.
Love their product but the experience simply couldn't be worse. I wish I could recommend because the quality is so good.
1. januar 2025
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi JH: I am so sorry to hear about your poor experience with Adelante customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission.
If there is anything that I can do to regain your trust, please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
I previously had a problem with…
I previously had a problem with Adelante in regards to a pair of sneakers that fell apart after two wears and was not sewn properly at the toe area. I want to state that they have contacted me and allowed me to shop on their Encore page for a new pair of items that were available. Even thought they did not have the sneakers that I wanted replaced I was able to find what they did have available. I want to say thank you to Adelante for making this situation right and I will continue to order from you as the shoes that I have gotten in the past continue to hold up strong and much better than any other shoes I have purchased and that says a lot for their craftsmanship and the leather that is used for their shoes.
9. maj 2024
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Annette: Thank you for sharing your positive experience with Adelante.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
If you have any questions about our focus moving forward, please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
They are just terrible at making shoes
They are just terrible at making shoes. They say they are empowering Guatemalans but I highly doubt this is accurate. Whoever made my shoes was either under-trained, over-worked, or not given adequate tools. For what it costs to have these piece of crap shoes made I can fly there myself and find someone who knows what they are doing.
3. maj 2024
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi David: I am very sorry to hear about your poor experience with Adelante's product quality. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. We no longer sell inventory products; you can count on all Adelante products will be made-to-order from here on out.
If there is anything that I can do to regain your trust, please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
Responded to a sale
Just received a pair when they were running a sale. Great, except that they look like they have been worn. The left shoe has two pretty noticeable stains.
No more business from me
15. april 2024
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Al: I am very sorry to hear about your poor experience with Adelante's product quality. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. We no longer sell inventory products; you can count on all Adelante products will be made-to-order from here on out.
If there is anything that I can do to regain your trust, please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
Avoid this company at all costs
Avoid this company at all costs.
The customer service experience is non-existent. I purchased a pair of shoes that did not work for me, I emailed straight away to set up an exchange, and it took four tries before someone responded to me letting me know I had until Monday of the next week to return them or they were outside of the exchange window. I footed the bill to have them sent back on the fly, and they arrived back to them March 4th. I have called and emailed twice a week since then to inquire as to where the shoes are and where my store credit is, and nothing. They are a terrible company and I wish that I had read others’ reviews before I had ordered there. Now I am out over $200 and I have no shoes.
4. marts 2024
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Courtney: I am very sorry to hear about your poor experience with Adelante fulfillment and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
Buyer Beware
Buyer Beware! Can’t get reply and can’t get refund and shoes still not delivered.
Looks like Peter Sacco (owner) has gone quiet while his company continues to take peoples money in unjust style.
My experience is similar to the ones written here complaining about customer service and rip-offs.
25. marts 2024
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Brian: I am very sorry to hear about your poor experience with Adelante fulfillment and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Please do not hesitate to reach out to support@adelanteshoes.com if there is anything I can do to regain your trust.
All the best,
Horacio
awful
shoes took forever to arrive, they were the wrong size, customer service is basically non-existant.
2. februar 2024
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Aryeh: I am very sorry to hear about your poor experience with Adelante fulfillment and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
Only one shoe received
Second pair I bought from Adelante. First pair was great. I received my second "pair" in a sealed box. There was ONLY ONE SHOE IN THE BOX. Company informed me because I didnt buy shipping insurance they would only refund me for one shoe. I told them the package was sealed so it wasn't a shipping issue. They have now gone silent on my customer service request. This was a total ripoff of almost $300. They could have had a life long customer but now I will never purchase from them again
6. december 2023
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Jeffrey: I am very sorry to hear about your poor experience with Adelante fulfillment and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
Don't Order From This Company!
First, the boots I received were the wrong calf size. I ordered standard (43cm-44.9), the calf measures 50.8cm. Big difference! I'm on my 3rd Request for resolution. They're customer service sucks!! You only have 30 days to make your return, however, you are at the mercy of customer service to get back to you with the return authorization and label. My window to return these is closing. They take your money right away but, no customer service.
29. november 2023
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Aryeh: I am very sorry to hear about your poor experience with Adelante product quality and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
long delivery, poor shoe quality, poor support
After ordering a pair of leather shoes in May, it took 5+ months and over a dozen back and forth emails with customer service before they were shipped and delivered. After 3 days of wear, the tread on the shoes became unglued and were unwearable. Another month and a half later, and Adelante support has been unable to facilitate a refund or even a shipping label for a return.
22. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Jay: I am very sorry to hear about your poor experience with Adelante product quality and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
Horrible Customer Service, Rip off Trade Practices!
After purchasing a pair of shoes, they did not fit but I thought no problem because I purchased a Seel Warranty for guaranteed exchange!
STOP- everything went very bad from there. It took this company 8 days to answer my Adelante Website Generated Contact Form by email. (8 days). They did not answer their phone calls and the msg said they were closed(yes during normal business days and hours); after 8 days and several phone calls and several contact submission forms, I got a reply. I had to pay again for my own return. This company is unprofessional, if your thinking about making an order....stop, don't do it. Find a reputable American Company ....just don't learn the hard way like me.
6. november 2023
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Benjamin: I am very sorry to hear about your poor experience with Adelante fulfillment and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
After purchasing from a vendor
After purchasing from a vendor, I have sent numerous follow up emails and made many calls to try to get a hold of someone as I believe the order placed was incorrect. I have now read numerous reviews to the same extent.
I plan on calling my credit card company to cancel the order if I do not hear back from them.
28. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Jeff: I am so sorry to hear about your poor experience with Adelante customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission.
If there is anything that I can do to regain your trust, please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
My latest email to Adelante customer…
My latest email to Adelante customer service is below. They are historically non-responsive.
I started out buying a pair of boots. They are very nice and fit well. They were not delivered within the promised time frame.
I then bought a pair of boots for my son for a gift. They were several weeks late and arrived just in time.
I purchased another pair of boots for myself. Again, I was satisfied with the boots, although delivery was again later than promised.
I bought a pair of shoes for myself and a matching belt. The shoes fit marginally without socks and so I rarely wear them (in fact, only twice since purchase). The belt is unfinished and of substandard quality. For $125, I could have purchased a polished belt that is stylish and high quality.
Now, you have sent me shoes in a box that arrived several weeks after expected and was quite wet and damaged. The shoes were damp. They were misshaped on arrival. They are ill-fitting and poor quality (the inserts are loose and unstable). They are light blue; the photo that I ordered appeared dark blue. I bought these shoes from you thinking that they were dark blue in lieu of purchasing light blue shoes from Allen Edmonds.
You now want me to return the shoes for a credit. I don't want any more shoes from you at this time, I cannot say that I will ever want another pair, and I don't want to offer your credit as a gift.
Regarding your comment "Facilitating returns for refunds costs us a great deal, and as a small social enterprise, we’ve made the decision to focus our limited resources on empowering and uplifting our craftspeople in Guatemala. It’s nearly impossible to honor our mission while also trying to match the return and exchange expectations set by behemoths such as Zappos and Amazon.":
This is simply an excuse to refuse to return money to a dissatisfied customer. How can providing me with a credit and another pair of shoes tax your resources any LESS than simply giving me a refund? It defies logic to think that you will give me a 110% credit to have another pair of shoes made. That would necessitate the use of materials, labor, and shipping and would still result in a 10% refund of purchase price.
This is your last opportunity to provide me with a return label for free shipping back to you and a promise to refund my money in full. Otherwise, I will report your company to the credit card company that you charged and ask them to reverse payment. I will also then make a point of finding every social media outlet available to report my experiences with your company on an ongoing basis.
Send me a return label.
Do I get a refund of my money or not?
1. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Theodore:
Same story, for which I apologize.
Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
Horrible customer service and long delays - if you ever get shoes
Ordered shoes and paid for them in August. Numerous inquiries from me over a 2 month period via email and phone. No response. Filed with BBB. Received an email from CEO, Peter who said shoes would ship within 10 days. Four weeks later still no shoes or additional updates. Filed again with BBB.
20. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Jeff: I am very sorry to hear about your poor experience with Adelante fulfillment and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
I placed order In September
I placed order In September, on ShopPay it says partially delivered, but no tracking number or any other info...this was on order#49255..can't get hold of anyone on email or by telephone...no response.
6. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Meyrand: I am very sorry to hear about your poor experience with Adelante fulfillment and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to support@adelanteshoes.com
All the best,
Horacio
Deleted my review on their site which demonstrates dishonesty about their product and real reviews
I give a one star for having better communication after a horrible review but just like the one guy stated they deleted my review which not only was disrespectful but demonstrates they aren’t a good company if they can’t provide true and accurate reviews on their site. Which tells me they have more negative reviews they hide then we will ever become aware of which is not what a company should be about
6. maj 2023
Uopfordret anmeldelse
Besvarelse fra Adelante Made-To-Order
Hi Sarah: I am so sorry to hear about your poor experience with Adelante. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.
Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.
Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission.
Please do not hesitate to reach out to support@adelanteshoes.com if there is anything I can do to regain your trust.
All the best,
Horacio
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