Absolutely brilliant customer service from Eloise, Maria and Joe who went the extra mile to help us transition from Stripe to Access Paysuite. Could not fault the service in any way. Friendly, helpf... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very successful onboarding completed on time with no significant issues encountered. Our Access PaySuite support (Maria Phillips) was extremely helpful guiding us through the process and was readily... Se mere
Access Paysuite has been a breath of fresh air, especially after the disaster we experienced with our previous DDM provider. Maria and the team have been clear, supportive and proactive throughout the... Se mere
Not only is this platform a great tool and very straightforward to use the support we have received during the onboarding process has been excellent. From our very first meeting Eloise Bright and Joe... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Access PaySuite’s cloud-based software delivers seamless, secure & affordable payment solutions to businesses of all shapes and sizes, giving you the freedom to focus on growing your business, while we take care of the payments.
Kontaktoplysninger
Storbritannien
- accesspaysuite.com
4,6
Fremragende
376 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Danielle was quick to respond
Danielle was quick to respond and consequently dealt with the issue easily with good communication
12. februar 2022
Uopfordret anmeldelse
Always get 1st Class support from…
Always get 1st Class support from SmartDebit, highly recommended
9. februar 2022
Uopfordret anmeldelse
Had a problem submitting a file
Had a problem submitting a file at 15.59 and Danielle pushed it through for us and saved the day
15. december 2021
Uopfordret anmeldelse
Rachel sat with me on the web chat…
Rachel sat with me on the web chat while I did a bulk update which was reassuring as this was the first time doing this.
6. december 2021
Uopfordret anmeldelse
Excellent service as always
Excellent service as always, great customer service as they show how much they really care about their customers and their accounts. Alway efficient and very responsive, I must also give them credit for their speed of service.
30. november 2021
Uopfordret anmeldelse
I have been with smart debit since…
I have been with smart debit since 2017, I am writing this review end of 2021 not even realising how long our relation has been! The people at smart debit are great and will listen and try their best to tailor to your needs as best they can! Would recommend!!!
11. november 2021
Uopfordret anmeldelse
Smart Debit response to my queries is…
Smart Debit response to my queries is always swift, accurate and a great experience.
9. november 2021
Uopfordret anmeldelse
New Software
Smart Debit helped us implement their software in record time as our previous software stopped working. They were fast and efficient and I am very pleased we chose them as our new provider.
26. oktober 2021
Uopfordret anmeldelse
Brilliant Customer Service Team
Brilliant Customer Service Team - Always very quick, responsive and helpful. Easy to reach any time we have a query. The system itself is easy to use and navigate.
12. oktober 2021
Uopfordret anmeldelse
Great Service Delivery
All my questions were answered without any delays. The assistance was factual and correct, and it was a pleasure dealing with your consultants. I would recommend your services to anyone who is interested in the functionality.
Thanks to both consultants who assisted me!!
7. oktober 2021
Uopfordret anmeldelse
Smart Debit - Brilliant
Smart Debit - easy software, great customer service really pleased with the company on all counts
7. oktober 2021
Uopfordret anmeldelse
Excellent Customer Service from SmartDebit
My recent experience with Rachel at SmartDebit was excellent. I had a question regarding changing a collection date for a customer, and wasn't sure how to proceed. In our chat, Rachel made a suggestion, which I implemented while we were still in chat mode, and it worked. She was very helpful and my issue was resolved quickly. I appreciate being able to chat when I have a question, and the helpful, immediate service was excellent.
7. oktober 2021
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Deeply concerned about this company
Deeply concerned about this company. We have used Smart Debit for many years but they seem to have been bought by the Access Group. They no longer answer the phones and take forever to reply to support tickets. Moving away to another supplier
24. september 2021
Uopfordret anmeldelse
Besvarelse fra Access PaySuite
Dear Carl
I am sorry to learn of your experience, rest assured SmartDebit plan to continue to deliver the same high levels of service that you have previously experienced following our acquisition, I am sorry on this occasion we were not able to answer your call, but understand you have now spoken with my colleague Kathryn. I would welcome the opportunity to discuss your experience with SmartDebit and would ask that you email Stewartk@smartdebit.com, and include your company name.
Kind regards,
Stewart Kitson
Head of Customer Service
Excellent Service From A Reliable Partner
We needed to submit an urgent file to BACS urgently on Friday 27th August and as the 'deadline' for the day was fast approaching, we were unsure whether we would be able to submit it in time. We need not have feared, as Smart Debit pulled out all of the stops to ensure the file was processed successfully and we were able to reconcile the DD Claims we had made, and any that had been rejected at BACS. It is reassuring to know that we have such a reliable partner when under pressure situations. Thank you Smart Debit.
1. september 2021
Uopfordret anmeldelse
Besvarelse fra Access PaySuite
Hi Graham,
Thank you for leaving the team a review, its great to read that they have been able to help you in this way.
SmartDebit Team
Excellent service in assisting us to…
Excellent service in assisting us to get registered for the service. Big thanks to James Cagney for all of his help.
19. august 2021
Uopfordret anmeldelse
Besvarelse fra Access PaySuite
Hi Brian
Thank you for taking the time to leave a review - great to have you on board.
SmartDebit Team
A Great Product with Great Customer Service, the Perfect Match!
Under our group of companies, we have 5 separate accounts with Smart Debit, servicing over 25,000 customers. Each separate entity utilises Smart Debit's Pulse system differently, which highlights how agile their system is. Although they operate differently, it all culminates in the same result of operating DD collections seamlessly. The customer service we receive is by far and away the best of all our suppliers! This ranges from the likes of Kat, Kelly & Hayley in the Sales & Support teams to David & Basil in Technical Support, nothing is ever too much trouble!
16. juli 2021
Uopfordret anmeldelse
Besvarelse fra Access PaySuite
Hi Richard,
Its great to hear that so many of the team have been so helpful and the service is living up to the high standards we set ourselves.
SmartDebit Team
Very helpful and knowledgable
Very helpful and knowledgable. Made the process easier and seamless. The team responded well and quickly to our emails and requests.
21. juni 2021
Uopfordret anmeldelse
Besvarelse fra Access PaySuite
Hi Emma
We are really pleased that the team were able to make the process seamless for you, thanks for the review.
SmartDebit Team
Smart Debit & Team are excellent…
Smart Debit is an excellent platform to manage clients as I manage collections for almost 1500 customers.
Organisation is from their team, Danielle, Kelly & others have been very instant to help me with my queries.
Grateful to be working with such team at Smart Debit!
1. juni 2021
Uopfordret anmeldelse
Besvarelse fra Access PaySuite
Hi Saurave
Thanks for your feedback. We're pleased that you have found the team so helpful and you are enjoying using the platform.
SmartDebit Team
An excellent customer service
An excellent customer service. Our query was resolved instantly.
4. maj 2021
Besvarelse fra Access PaySuite
Hi Ikhlaq
Thanks for your kind feedback. We're really pleased we were able to help you quickly.
SmartDebit Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.