Absolutely brilliant customer service from Eloise, Maria and Joe who went the extra mile to help us transition from Stripe to Access Paysuite. Could not fault the service in any way. Friendly, helpf... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very successful onboarding completed on time with no significant issues encountered. Our Access PaySuite support (Maria Phillips) was extremely helpful guiding us through the process and was readily... Se mere
Access Paysuite has been a breath of fresh air, especially after the disaster we experienced with our previous DDM provider. Maria and the team have been clear, supportive and proactive throughout the... Se mere
Not only is this platform a great tool and very straightforward to use the support we have received during the onboarding process has been excellent. From our very first meeting Eloise Bright and Joe... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Access PaySuite’s cloud-based software delivers seamless, secure & affordable payment solutions to businesses of all shapes and sizes, giving you the freedom to focus on growing your business, while we take care of the payments.
Kontaktoplysninger
Storbritannien
- accesspaysuite.com
4,6
Fremragende
376 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service & support
Great service & support received every time. Always happy to help and explain how things work. Nothing too much trouble and everything is done in a timely manner. Would highly recommend
7. januar 2021
Uopfordret anmeldelse
Besvarelse fra Access PaySuite
Hi Caroline,
We're pleased you have been happy with the service you've received and that we've been able to share knowledge effectively.
Thank you for taking the time to share your experience with us, we really appreciate it :)
SmartDebit Team
I work with Smart Debit for the sixth year and I am happy with it
I work with Smart Debit for the sixth year and as usual, it offered me all the tools I needed to complete my work. I am happy with the tools SD provides and with the customer support who is knowledgeable and prompt.
29. december 2020
Besvarelse fra Access PaySuite
Hi Radu
Thanks so much for sticking with us and, for the feedback we really appreciate it :)
SmartDebit Team
Besvarelse fra Access PaySuite
Hi Mike
Thanks for the feedback we really appreciate it :)
SmartDebit Team
Excellent service and support
Excellent service and support. Really simple system to use and I would recommend to anyone looking for a new Direct Debit collection provider.
7. december 2020
Uopfordret anmeldelse
Besvarelse fra Access PaySuite
Hi Angela
Thanks for the feedback and for recommending us to others.
We really appreciate it :)
SmartDebit Team
Excellent service!
I've been so impressed with SmartDebit in all my dealings with them. DD collections have run smoothly, their portal is easy to use and their customer service is second to none - they always respond really quickly, are super friendly and really helpful. Absolutely deserving of five stars!
7. december 2020
Besvarelse fra Access PaySuite
Hi Anna,
Thanks so much for the feedback. Glad we've been able to respond quickly when you've needed support and that the team have been friendly and helpful.
We really appreciate it :)
SmartDebit Team
I have had occasion to phone Smart…
I have had occasion to phone Smart Debit team a few times. I have always found them to be very helpful and quick to come up with an answer to my problem.
The Quick Chat is also very helpful if you do not want to make a telephone call.
Would definitely recommend them.
17. november 2020
Besvarelse fra Access PaySuite
Hi Mary,
Thanks for taking the time to leave some feedback. We're pleased you have found our LiveChat function useful and that we've been able to deal with your problems quickly.
SmartDebit Team
Very Helpful on the online chat..
Very Helpful on the online chat... Just as expected thank you
16. november 2020
Uopfordret anmeldelse
Besvarelse fra Access PaySuite
Hi there,
Thanks for taking the time to review the Livechat service you received.
We really appreciate it :)
SmartDebit Team
James has been very helpful and patient…
James has been very helpful and patient making sure I understood the process every step of the way - thank you James
10. november 2020
Uopfordret anmeldelse
Besvarelse fra Access PaySuite
Hi Tonia,
Thanks for taking the time to review our service, we really appreciate it :)
James will be happy to learn that you have been happy with his assistance.
Thank you
SmartDebit Team
Besvarelse fra Access PaySuite
Hi Sam,
Great to hear you found the team helpful and friendly and, that we were able to respond to your query quickly.
We really appreciate you taking the time to leave us a review.
Thank you :)
SmartDebit Team
Excellent service as always
3. november 2020
Besvarelse fra Access PaySuite
Hi Ian,
Thanks for your feedback and for taking the time to review our service, we really appreciate it :)
Thank you
SmartDebit Team
Quick and efficient as always.
28. oktober 2020
Besvarelse fra Access PaySuite
Hi Peter,
Thank you for taking the time to review our service. We're glad we could help.
SmartDebit Team
Quick and efficient
Online chat, very responsive and efficient. What more could you want! Used a few times and always sorted or resolved the issue.
19. oktober 2020
Uopfordret anmeldelse
Besvarelse fra Access PaySuite
Thanks for taking the time to review our service recently. We're glad you found our Livechat function useful, and we're pleased we could help.
SmartDebit Team
Harry has been great helping us set up.
16. oktober 2020
Besvarelse fra Access PaySuite
Hi Heather,
Thanks for your feedback. Harry will be happy to learn that you have been happy with his assistance in setting up your account.
Thank you for taking the time to review our service, we really appreciate it :)
Thank you
SmartDebit Team
Besvarelse fra Access PaySuite
Hi,
We're pleased you have found our systems easy to use and that our support function have been helpful.
Thank you for taking the time to leave us a review we really appreciate it :)
SmartDebit Team
Excellent response to my enquiry
Excellent response to my enquiry. My question was answered promptly and accurately. The information I requested was provided by return email. SmartDebit have consistently provided an excellent service. Highly recommended!
23. september 2020
Uopfordret anmeldelse
Besvarelse fra Access PaySuite
Hi Alan,
We're glad we were able to resolve your query and that you're happy with the service.
Thanks for recommending us :)
SmartDebit Team
Exceptional service,always on hand to…
Exceptional service,always on hand to sort any problem that may arise.
A truly eceptional company and service.
16. september 2020
Uopfordret anmeldelse
Besvarelse fra Access PaySuite
Hi Tim,
Thanks for your kind words about our service - the team will be really pleased to read your feedback.
Thank you
SmartDebit Team
Easy process…
Have just completed registration for set up of D/D system. Even with a change of Smart Debit personnel the process has been easy and smooth. Always able to speak directly to person concerned and all questions answered promptly. Very impressed.
10. september 2020
Uopfordret anmeldelse
Besvarelse fra Access PaySuite
Hi John,
We're pleased that we could make the setup process easy for you. Thanks for taking the time to leave us a review - we really appreciate the feedback.
Thank you
SmartDebit Team
Great system for DD Payments
9. september 2020
Uopfordret anmeldelse
Besvarelse fra Access PaySuite
Hi Mohammed,
Thanks for the feedback on our system we really appreciate it :)
Thank you
SmartDebit Team
Always helpful & efficient
Always helpful & efficient - great support & platform for processing direct debits & accessing reports.
Would be happy to recommend as a direct debit provider
3. september 2020
Uopfordret anmeldelse
Besvarelse fra Access PaySuite
Hi Kirsty,
Thanks for taking the time to leave us a review. We're pleased you're a fan of our portal and reporting and would be happy to recommend us :)
Thank you
SmartDebit Team
We used SmartDebit for AUDDIS…
We used SmartDebit for AUDDIS migration, the process was simple and the transition went smoothly.
Staff are professional and always responded promptly.
I can't fault their service.
26. august 2020
Uopfordret anmeldelse
Besvarelse fra Access PaySuite
Hi Nathan,
It's great to hear we were able to simplify the AUDDIS migration process and that the project was delivered smoothly.
Thanks so much for taking the time to leave us a review we really appreciate the feedback.
Thank you
SmartDebit Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.