ABOUT YOU Latvija Anmeldelser 1.191

On January 15, 2025, I returned items from About You Outlet, order no.aolv-5214-308668254. However, I have not yet received a refund for the returned items. The status of the returned items in the About You Outlet app is marked as "Cancelled". I have contacted customer service center multiple times, but so far, I have only received apology emails, claiming they have some technical issue, and without any further action.
Now the customer service is not enough bothering to answer!!! Terrible customer service and no refund!!! I'm contacting the Consumer Rights Protection Center of Latvia, as well as the European Consumer Center.

I returned an item a month ago. Their return policy mandates refund within two weeks time, but I have yet to receive my money. Customer service has only said they're having technical problems with no indication of when I might receive my money back. It's wildly unacceptable that they can't figure out how to issue a refund for WEEKS. Will not be ordering from them again. Feels scammy.

Convenient app, good price and quick delivery!

Ātra piegāde, saprotoša un izpalidziga komanda.

Ha ha they just deleted my account for reasons when I asked for what exactly they answered and said because I am not “profitable” of my returns
cool

Saņēmu pasūtījumu, kuru about you tehniskas kļūdas dēļ neapstrādāja kā atceltu (paši vēl e-pastā atvainojās). 14.12. atgriezu nevajadzīgo paciņu un šodien, 08.01. naudu joprojām neesmu saņēmusi. Visu dienu sazinājos ar palīdzības centru, kurš liek e-pastā sūtīt maksājumu uzdevumus, personas datus un tad pildīt deklarāciju miljons reizes prasot vienus un tos pašu datus! Tas viss, lai es varētu saņemt atpakaļ naudu par kļūdaini izsūtīto pasūtījumu. Labākais - telefoniski vēl paši pasaka, ka kļūdainās atcelšanas dēļ nevar apstrādāt atmaksu, bet nevienu zvanu no viņiem es nesaņēmu.

Three months ago, I purchased a pair of jeans from ABOUT YOU and paid using Apple Pay at the terminal when I received the package. Unfortunately, the jeans didn’t fit, so I returned them, and ABOUT YOU processed my refund.
However, today, three months later, they charged me twice for the same amount without any valid reason! Essentially, they just took my money from my card without authorization. To make matters worse, it seems they saved my credit card details, even though I never gave them explicit permission to do so.
This is unacceptable and feels like a blatant act of fraud. I am raising a formal complaint and intend to bring this issue to the attention of local news. Taking money TWICE for an item I returned months ago is a new level of SCAM!

Good quality, fast delivery and refund if the product does not fit. It's a good price when there's a discount.
I ordered shoes and clothes. I was happy with the quality. The size didn't always fit. There were no problems with returns.

Brīnišķīga kleita.
Ātra piegāde.
Laba cena.

Prece un piegāde apmierina,ja kas neder varu bez problēmām atgriezt.Ar prieku iepērkos un iesaku arī citiem!

Var atrast meklēto, ātra piegāde un viegla atgriešana ja kas tomēr neder.

Fast shiping, good products😊

Do not trust AboutYou company if you decide to work with them through any affiliate program like Skimlinks, Awin etc. 1. Their commissions are very small, like 0.20€ from a 30€ worthy purchase. 2. You will never receive even these small commissions because they do not pay Skimlinks and as a result Skimlinks and other networks do not pay you. Here the deceitful answer from AboutYou "Thank you for reaching out to us. 
 
For further assistance regarding this matter, we kindly refer you to Skimlinks, as we will not be making any statements on this issue.
We appreciate your understanding and encourage you to contact Skimlinks for more information."
They use affiliates to gain more customers and are not honest company. What a disappointment!

Atras un korektas piegades

Great discounts, fast shipping, all items fit well.

I am satisfied with high quality items I have bought lately and also very fast delivery service.

Excellent product, money for value, smooth delivery.