AbrraCadra Anmeldelser 

Very poor after-sales service

I bought a vehicle from AB Dealers and, unfortunately, my experience after the sale has been extremely disappointing.

I had problems obtaining the V5C and received no response when I contacted the dealer about it, so I had to deal with the matter myself.

I also discovered that one of the wheels was cracked and the tyre was losing pressure. I contacted AB Dealers to ask how the problem should be dealt with, but I received no response and ultimately had to resolve the issue myself.

The most recent issue concerned the Warranty First policy I purchased with the vehicle. Warranty First confirmed that the warranty cover had been cancelled and was no longer active. I repeatedly contacted AB Dealers asking them to provide the cancellation confirmation required by Payment Assist. I also submitted a formal complaint.

Again, I did not receive a response to my formal complaint. Payment Assist then contacted AB Dealers themselves, but the required confirmation was still not provided.

I have now been left paying for a warranty that has been cancelled and that I can no longer use. There are still payments remaining on the finance agreement.

What has disappointed me most is not simply the outcome, but the lack of communication and after-sales support whenever I have needed assistance.

Based on my experience, I would not recommend AB Dealers. Buying a vehicle is one thing; supporting the customer afterwards is equally important, and unfortunately that has not been my experience here.

No wonder why I can’t see AB dealers in this, total scammers and please avoid buying from these people. If you don’t believe me please ask around feltham garages how these people are, (except the one near Tesco coz they’re partners.)
Bad customer service
Full of lies and false promises.
I wanted to write more but don’t want to waste my energy. Hope it helps some genuine person to avoid these jokers. They’re very sweet at the start.

Very disappointed with my experience after purchasing a 2016 Nissan Juke from AB Dealers in November 2025 with an extended warranty.

A few months after purchase, the airbag warning light started flashing, which is a serious safety concern and can also cause an MOT failure. I was initially told the issue was due to a weak battery, however when I independently took the car to Halfords for a battery health check, I was informed that the battery was NOT weak and tested fine.

I requested copies of any battery health checks or inspection reports carried out before the vehicle was sold to prove the battery was in good condition at the point of sale, but this information has not been provided.

As a customer, I would have expected better transparency and proper support regarding a safety-related fault so soon after purchasing the vehicle. Very frustrating experience trying to get clear answers and accountability.

I will now be taking this matter further with the Motor Ombudsman for further investigation and advice regarding my consumer rights.

Fantastic service from Nour, he was extremely helpful and stressfree! My car is amazing and I love it! Highly recommend to anyone looking purchase a car hassle free! Thank you to Nour

Exceptional experience. Proper service. So comfortable and satisfactory.

Very good service and after sales.

Scam, luckily I paid on credit card and was refunded for my trouble.
DISHONEST THIEVES.

Brandon helped me purchase my new car. . He could not have been more helpful.
Brandon was very professional but also fun empathetic and very approachable..
I was impressed with how they managed to sort out getting the car to me and the support Brandon give me leading up to getting my fab new car was great.
Brandon is a dude and he works really hard. I am impressed with this dealership.
And would recommend
.

Very mixed thoughts about this dealership.

In some respects there are degrees of professionalism, but this was overshadowed by a few negatives that affected the overall experience with this dealership.

Some issues of note:

-Service was supposed to be done prior to car leaving the dealers premises.
I realised after leaving with the car, that the latest service record was not amongst the paperwork.
I chased this, and this was eventually provided.
However, I believe this service record to have been completed retrospectively, and do not believe the minor service was ever actually carried out ont vehicle.
This is of course difficult for me to prove.
Additionally - the service reset was not done in the vehicle.

-V5 issues.
I was assured the dealership would send off the V5 on my behalf, to initiate change of registered keeper.
After having my car for 4 weeks, I realised I'd still not had the V5.
On enquiring with the DVLA, it was apparent that AB Dealers had yet to send off the paperwork for the change.

It is the dealers responsibility and duty to do this, and it is unlawful for them to procrastinate in this way.
Frustratingly, I could have just done this myself, if I'd known there would be such a delay.
I believe the DVLA should fine AB dealers for this behaviour.

I contacted AB Dealers to express my annoyance at the situation, and they said they sell loads of cars & send them off in batches, and that it could take up to 6 weeks, and that I was told this at point of sale.
The latter was a complete lie - I was not told this at all.

After 5-6 weeks had past, and DVLA had still no documentation from AB dealers, I was forced to file a V62 using my green slip, I was then issued a V5 within 4 days.

I had pre-agreed finance with Carmoola.
But obviously it is advantageous to the dealer for you to use their finance, as a commision would follow.

I felt the sales agent was relatively pushy with this, however; they did secure me a better interest rate than Carmoola, and on that basis, I did decide to go with the dealership finance.

I wish my experience had been solely positive, but due to the aforementioned;
my star ⭐ rating is as per above.

Super service Charlie was very good and professional the only drawback was some paper work missing and rung a couple of time still waiting for it to. But not a big problem

Hi I purchased the Fiat 500 for my granddaughter it had a couple of things that need to be sorted which were done quickly and very efficient nice guy to deal with and I’m very pleased with the car and so is my granddaughter so thankyou

Great friendly service car was primed and ready to go SPOTLESS Rees is a credit to the company highly recommend

The car we purchased was competitively priced. We found a minor fault with the vehicle that they dealt with promptly at their expense. I was impressed with the service offered.

This company intendly sold me a faulty car, and refuse to take it back.

We purchased car from them and very soon we started to have problems.
After doing only 600 miles we had to replace the battery and had service light on the dash. We tried to solve that problem with the dealer but all we had in reply was excuses We purchased proper recommended battery and had invoice as a proof but dealer claims they spoke with Peugeot and we put wrong battery even if we sent them invoice that car has now correct battery. but that was only one of the problems with a car. At the end we took the car to 3 garages to do diagnostic to prove our rights and car has electrical issues for over £1000.

Buying car from this company only caused us stress and problems instead of enjoying our car, not mentioning money we had to spent.
After I left feedback on google I received email from the dealer that they will seek legal advice and they are accusing me for false statement.
but we have report from independent garage that dealer is fully responsible for the repairs and yet they still refusing to do it
they keep blaming us that we broke the car, but report states clearly they are responsible

Professional service, wide variety, high quality and above all the best customer service

Customer service from the doorstep! Thanks

Easy, quick, friendly, good price 👍🏻

Our local great car dealer opened even in Bank Holiday! Great people top service