Abbey Essentials Anmeldelser 

I've been buying from Abbey Essentials since last year for my small business. I appreciate how simple it is to get wholesale prices, just buy enough! I buy four products - aloe vera gel, aloe vera cream, arnica cream and teatree + manuka cream. All are amazing, work so well and I love them being part of my natural family first aid kits. I personally use each product on myself and my family.

It's amazing very fast delivery and nice packaging.

Huge range of products to choose from - excellent price and speedy delivery. Absolutely delighted and will make this company my Go To for supplies from now on.

Fast shipping consistently good purchases my go to now and great that it’s a UK company thank you

Top quality products and great service. Thank you..

DISHONEST COMPANY - BEWARE!

I wanted to respond to Abbey Essential's false response and inaccurate narrative with regards to my previous review. They have tried to deflect the focus from their communication blackout and lack of accountability for a one off 'bad oil' to me wanting 'free products' and a refund. This is inaccurate. They have also tried to misuse the response option - this is unacceptable.

I submitted emails I sent to them in June to Trustpilot proving that:

1. I categorically stated that it was either their rose, neroli or ylang ylang oils that was causing me respiratory issues and that I was in no way 'unsure whether the issue was caused by one of our oils.’
2. They wanted photographs and lots of information. They also requested 'the circumstances that led to your hospitalisation, including how the oils had been used before the symptoms began; personal medical information with regards to any discharge summary, medical report or written confirmation identifying the suspected cause of the reaction'. Even though they stated that I could 'redact unrelated personal information’ this still felt very invasive, and also it would have taken a while for me to obtain such a request from my GP and the hospital anyway.
3. They claim I wanted 'free products' and/or a refund: 'You asked us to send free replacement products so you could “test” your theory, despite claiming the oils may have caused respiratory issues. You requested a refund nearly a month after purchase, without returning the products and without providing evidence to support the allegation' and 'The timing and circumstances of this review are important. I totally agree with the latter statement. I only enquired about a refund or exchange once on 16th June and did not ask for this again. I actually tried to give them further business and the benefit of the doubt by ordering from their website again twelve days after I reported my respiratory issues. But both orders were cancelled within seconds by their system because or someone manually monitoring the orders with NO explanation as to why they had done that. No communication, no follow up or concern as to my health, no accountability, just a complete cut off in dialogue. They were not interested at all. They were dismissive, defensive and uncaring. I did not feel heard.
4. They state, 'You claim we ignored you, but we replied and asked for the information needed to investigate. You did not provide it.’ I wanted to give them the benefit of the doubt because I had ordered these same oils from them in the past and had no issue. I had tried the same oils from other brands and had no issue whatsoever but even then, I was still willing to go back to them and give them my business and therefore my money so the fact that they are trying to insinuate that I am concerned about a ‘refund’ is inaccurate.
5. They state that they 'manually reviewed filtered messages where appropriate’ but they still to this date, have not responded to my emails! They have claimed 'We do not tolerate abuse towards our customer support team, and we do not respond to what we consider feedback extortion, including attempts to use negative reviews, duplicate profiles, threats of regulatory complaints or reputational pressure to obtain free products, refunds or outcomes outside our policies.’ But have provided no proof of this! Nor could they because they HAVE NOT responded to my emails. I have not requested any refund or exchanges since my initial email on the 16th June.
6. They claim that they 'review legitimate concerns when raised constructively’ but that has not been my experience at all. They DO NOT respond.

Abbey Essentials are trying to deflect responsibility for liability of a product that caused me respiratory issues but did not follow up on this and are trying to iterate a narrative about me wanting free products or a refund, when they have no proof of this and is simply not true.

My package was stolen upon delivery. Seller said that it not their responsibility and declined even a discount for me re-ordering again myself the full order. Very unfortunate, and sad.

Great quality essential oils. I consider this the best supplier!

Easy enough to order website all good but producy hasnt arrived and is overdue.

Great quality essential oils, packed carefully and sent promptly.

Product authentic - communication excellent regarding delivery

The Oak Moss oil I ordered arrived earlier than expected. Happy with Abbey Essentials. Good value for money. Will use them again in future.

I ordered aromatherapy oils & Boswelia cream
I received the order very quickly
I am always highly delighted with the products as always

Thank you

My order initially didnt arrive. It looks like the order got stuck at the Post Office. After finding this out Abbey Essentials sent me out another batch of the order for next day delivery foc. Excellent customer service. The oils were lovely too!