A2B Payment Solutions Anmeldelser 226

False information when explaining fee's.
Useless customer service and a company I will never use again!

Great communication from the start. I dealt with Roman who was friendly and not pushy. He helped with all my queries and offered a great service. So far so good.

Been with them 5 months after 36+ years with previous providers. Wish I'd known about them years ago. Roman sorted me out in double quick time and no hassle, ensuring a smooth changeover.
Would highly reccomend.

Roman helped me jump every hurdle I came across and did the upmost to make it happen! I’m very glad I used a2b and will recommend anyone to do so. Takes a lot of weight off your shoulders

Avoid at all costs!!!
Misleading and a sales team who will lie to you.
Cost us loads more than if we had stayed with our initial card company due to being given false information.
Customer service is useless and really wish we stayed with previous supplier who were honest and transparent unlike A2B payments.
Told us they would cover our buy out fee and then after moving said they would only pay a certain amount as per there policy, a policy I was never informed about and I called to ensure the full amount would be paid and they said yes the buy out will be covered, at no point sent a company policy or informed me they would only pay a certain amount.
Will never use them again once we are finally out of our contract. Wouldn’t waste your time with this company.

Spoke to Roman from start to finish and he’s made it all very easy and kept me up to date with everything spot on service definitely recommend

Phil and the team have been really helpful all throughout the process and even helping us with the PCI process when the bank were not being very helpful! Would 100% recommend!

We just changed over to this company and we cold not have been happier with the smooth process. A big thank you to Paul Metcalfe both for your patience when we were dealing with a complaint with our old providers, and also for all you help in getting us set up. I would not hesitate in recommending this company.

I have had a fantastic experience with the sales representative she has been extremely helpful and professional and quick sorting things out will be recommending to others that need help no hesitation

I was using barclycard as that is who I bank with, dom came promised cheaper rates and saved me 35% of my bill !

From the off Paul has made the transfer to a2b seamless. Saving us money, whilst updating our system including a top of the range card machine. We are really happy with all that Paul and the team have done.

I was never in the market until I spoke to Paul, all I did was send an invoice to see what he could offer. After hearing what he can do in terms of savings and his level of service it was a no brainer for me. Saved me nearly half my bill and he dealt with everything for me.

Would highly recommend!

Had an issue with one of the card machines we have not taking payments over the phone, contacted A2B Customer services, Lewis responded within minutes and successfully rectified the issue for me, great service from Lewis as ever. Thanks again

I had a great service with A2B, I spoke to Brooke who was very efficient in helping me with my queries and questions. She was quick to give me the correct information and pointed me on who I needed to go to. would recommend.

I was advised that there would be no hidden charges when taking out the card terminals as i was caught out by previous companies, however 6 months in to the contract i was hit with charges that were not explained. I wouldnt reccommend these as they are not honest when it comes to their charges.

Not only are the rates very favourable but the service provided is excellent. Philip is very easy to converse with. Happy to recommend 👍

I’ve had great service from A2bpayment solutions, my advisor Paul really helpful on our change of provider. He always kept me updated and is always on hand if I have a question

AVOID AVOID AVOID! Missold contract by Dom - rang constantly and told could definitely create savings even though I mentioned I’d only just signed a contract with my current provider. Told that they cover termination fees so no need to worry. Fast forward to signing contract and starting to use the new machine … they only cover termination fees up to £400 & give them back to you after 3 months … none of this was mentioned during the call and it isn’t detailed within the contract either. Once I challenged this, communication became difficult, emails are not responded to and everything is elongated. All I want to do is end the contract with them because I can’t afford the £1400 fee they said they would pay. AVOID AVOID AVOID!

I recently signed up with A2B Payments after being told by Steph, their rates would save my business money compared to my existing provider. The £15 monthly terminal cost was mentioned, but I was assured that even with this included, I would still be better off overall.

That turned out not to be the case.

After I signed the agreement, I was sent the full cost breakdown and quickly realised that once the terminal fee was factored in, their offer was actually more expensive than what I already had with Worldpay (who charge me £1 per month for the terminal, continuous). The savings simply didn’t exist as promised.

I cancelled the agreement on the same day via email. I never used the terminal, which was returned unused. My direct debit was cancelled, and I made it clear I did not want to proceed.

From that point, communication from A2B stopped. My messages were ignored, the rep went silent, and I had to chase Clover directly just to get a response. Despite everything, A2B is still trying to justify the agreement and avoid taking responsibility.

This experience has been stressful and unnecessarily drawn out. If you’re a small business looking for transparency, support, and fair communication, I would not recommend A2B Payments based on my experience.

I have been using A2B for a year now. Lewis keeps me right if I have any legal obligations to fulfill. This is a company that not only offers support they provide it. I am contacted often by other providers and when they quote for my business they can only match the rate I receive they can’t save me money so bottom line good service and good rates I’m happy with that.