99 Bikes - RydeAnmeldelser 

89
TrustScore 5 ud af 5

4,8

1020 Victoria Road, 2114 Ryde, NSW, AU


Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

From answering my call to sending the item I can't fault them. They were helpful and very efficient.

Bedømt til 5 ud af 5 stjerner

Just picked-up a small item I ordered online and Alex at Ryde branch was very accommodating even apologetic for the very short wait while he was attending to another customer asking something about a... Se mere

Bedømt til 5 ud af 5 stjerner

Just wanted to thank the gentlemen working at the West Ryde location for helping to replace a small lost part and not charging for this spare/leftover part. It was the spring/screw thing that goes in... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I bought the bike for my son from 99Bikes online less than a month, and his bike makes terrible sound, contacted the closest 99Bike store they said it's our issue not covered by product warranty and a... Se mere


Virksomhedsoplysninger

  1. Cykelbutik
  2. Butik med cykeltilbehør
  3. Sportsbutik

Skrevet af virksomheden

At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

89 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,8

Alle anmeldelser

(89)

56 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

West Ryde 99 bikes have the nicest…

West Ryde 99 bikes have the nicest staff! They make you feel very welcomed! I’m very new to my road bike, they walk me through everything in terms of my recent repair. They guided me through the process of what has happened and what needs to be done! Going to other bike shops I don’t feel as welcomed as the staff seem extremely up them selves when dealing with bikes have had comments such as this is why you don’t buy cheap bikes! Haha they won’t get my money any more! West Ryde 99 bikes you have a new regular! Thanks!

27. juli 2021
Bedømt til 3 ud af 5 stjerner

I bought a new bike and the…

I bought a new bike and the sales/support from Lachlan was awesome. However when I brought it in for my first service I listed out the issues I had with the bike (loud drivetrain, rubbing brakes, and I had issues with the creaky headset). The person that served me gave me a slightly annoyed look when I was trying to explain the issues I had which kind of made me feel unwelcome. I collected the bike a couple of days later and took it home. I found scratches/damage on my derailleur hanger and the drivetrain was still loud/chattering. I'm afraid to take it back because I feel like my problems will get dismissed based on my first experience.

25. juni 2021
99 Bikes - Ryde-logo

Besvarelse fra 99 Bikes - Ryde

Hi Kevin,

Thank you so much for the review and I do apologise about the issue you've had servicing your bike! I have reached out to you via email to assist you with this. If you don't receive it or if you have any other questions please don't hesitate to contact us on help@99bikes.com.au

Bedømt til 5 ud af 5 stjerner

Love the service and the friendliness…

Love the service and the friendliness of the staff....especially to Gavin and Lachlan. I bought a new BMC from another shop and I had so many issues with the bike. Brought in to Gavin and he fixed all the issues without any fuss at all. Lachlan and Gavin are extremely helpful and I will keep coming back. Happy to spend my money here as they made me feel welcome and they are always so helpful. Thank you

2. maj 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

New road Bike

Very happy with my recent purchase of my road bike. Bike located in Vic Order placed on a Thursday and the bike was ready in Sydney on the Monday. Verify informative of features and what to expect over the next few rides. Also installed additional items purchased on the day. Thanks again.

31. marts 2021
Bedømt til 3 ud af 5 stjerner

Bike

Purchased my new bike this week. It wasn’t that exciting experience in buying it. On delivery day, they couldn’t be bothered to explain anything about the bike, what to do or not to do. They just gave me the bike and left.

27. februar 2021
Uopfordret anmeldelse
99 Bikes - Ryde-logo

Besvarelse fra 99 Bikes - Ryde

Hi Alain,

Thank you for the feedback, we really appreciate it. I'm so sorry to hear about your experience, this isn't the standard of customer service we want or expect. As such, I would like to pass this on to the relevant team leader so we can use it to improve for the future. If possible could you please reach out to us at help@99bikes.com.au with more details so we can do this, and so we can also follow up with you and help as best we can.

Again I do apologise for this experience and thank you for providing this feedback.

Bedømt til 3 ud af 5 stjerner

I hope it’s a good job for this price:)

Looks like a good job with replacing my tyres with airless tannus tyres and swapping over my pedals. However, the person who answered the phone at West RYDE did not register my booking details with the mechanic after I had made a booking the week before. Also, despite describing the job and letting the person on the phone know that this job was the replacement of 2 Tannus airless tyres I was quoted $20/tyre + changing over pedals, which they said they would do for free. When I dropped off my bike the mechanics said they under quoted the job so the price went up to $30/tyre as it was a complex tyre. I then received a subsequent call that the tyres were very complex and that I was now going to be charged $50/tyre. When I picked up my bike the price had gone up to $120 for the job! I questioned it and the mechanic took the price down to $105. May I suggest that quotes and bookings are made effectively in the future.

9. februar 2021
Uopfordret anmeldelse
99 Bikes - Ryde-logo

Besvarelse fra 99 Bikes - Ryde

Hi,

Thanks for the feedback on this - we will review our pricing/ workshop quotes here and look at including options that cover more complex tyres similar to the Tannus Airless tyres that were fitted to your bike.

Hopefully these tyres are running smoothly, and you are able to get back out on the roads puncture free now!

Bedømt til 5 ud af 5 stjerner

Placed my orders

Placed my order couple times, and all items were made ready for collection within 1-2 hours.. That is cool.

It just... I still don't understand reason for additional charge for "store pickup" order below $40.
Should not this method benefiting both buyer and seller? Seller does not have to courier item, mean cheaper price and practically it is faster than post-delivery.

7. februar 2021
Bedømt til 5 ud af 5 stjerner

Baught a new bike for my 7 year old

Baught a new bike for my 7 year old. Simon was very helpful and an absolute professional. I have been visiting West Ryde store over many months now and It's always easy to work with him and gave us good help choosing the bike.

4. januar 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I have come in for a service and the…

I have come in for a service and the all staff members were very helpful from start to finish.
Staff members who I spoke to were all very knowledgeable and gave feedback to have a better ride.
Thanks Ryde team. Will definitely be using this store as my base store.

3. januar 2021
Bedømt til 3 ud af 5 stjerner

Always good products

Always good products, and great prices, but we ordered too many gloves and so had to return this pair. Way cheaper than anywhere else though. So I returned it in store, but was disappointed to be kept waiting over fifteen minutes at the counter to be served, with barely an acknowledgement.

30. december 2020
99 Bikes - Ryde-logo

Besvarelse fra 99 Bikes - Ryde

Hi Andrew,

I'm really sorry to hear that your return in our store didn't go smoothly. I do apologise, even when returning items we want our customers to get great service and I do apologise that you didn't experience this. Thank you for passing this on, as we do appreciate this feedback so we can use it to improve for the future. Consequently I have passed this on to the store's team leader.

Have a wonderful day and if you have any further questions please don't hesitate to contact us on help@99bikes.com.u

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere