Lost broadband when an engineer carried an installation for a neighbour. Contact staff were helpful and an engineer fixed the problem the next day. Sh*t happens, what matters is how you put it right.... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Hi I called today 4th Utility to inform them of my returning the old equipment installed at my old address. I spoke to a fine lady called Siddiqua based in lovely city of South Africa. She was very p... Se mere
Virksomheden har svaret
Really helpful and willing to keep my internet connection live whilst awaiting next universal credit payment... Fast enough internet 🛜 speed for a social tariff of £13.50 for the first year then dou... Se mere
Virksomheden har svaret
I had a really good experience speaking with Jamie today. He was friendly helpful and took the time to explain everything clearly without making me feel rushed or pressured. Jamie was a pleasure to d... Se mere
Virksomheden har svaret
4,6
Fremragende
12 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
OLU was great and very knowledgeable…
OLU was great and very knowledgeable and approachable
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Muhammed,
Thank you for the five stars! We're delighted Olu was knowledgeable, approachable and provided you with such a positive experience. We'll make sure your great feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Professional and quick
Ash quickly understood what I wanted, check if it can be arranged and resolved my query. Thanks a lot!
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi there,
Thank you for the fantastic feedback! We're delighted Ash quickly understood what you needed, checked what could be arranged and resolved your query efficiently. We'll make sure your thanks are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
One assistant who knows his job
The information given to me this morning by the first 3 assistants was very confusing and contradictive thd 4th agent Benjamin made it very clear what was happening with my account and cleared up all the confusion
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi there,
Thank you for your feedback! We're sorry the information you initially received was confusing and contradictory. We're delighted Benjamin was able to clearly explain what was happening with your account and resolve the confusion for you. We'll make sure your positive comments about him are passed on 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
****AVOID****
Worse company I have the unfortunate pleasure to deal with. Upgraded my wifi because it was so bad then I have had 2 payments coming out of my account as they did not close my original account. 25min phone call advising this has now been resolved only to find out it hasn’t and another payment has come out of my account.
Then I have received an email saying “you’re leaving us” only to call AGAIN for another 30min to find out they haven’t closed the other account or refunded me the 2 additional payments I have made. To top it all off the wifi isn’t great, advertising extremely fast wifi but it’s big standard and over priced. Avoid this provider when my contract ends I will be leaving anything is better than this.
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Matt,
We're sorry to hear about the issues you've experienced with your WiFi, duplicate accounts and payments, the cancellation email and the time spent calling us after being advised matters were resolved. We also appreciate your concerns about speed, pricing and the outstanding refund. Please respond to the email you'll receive from Trustpilot with your details so we can investigate this personally and review what has happened.
Quick answering of phone
Quick answering of phone and very helpful and friendly advice over the phone. The problem was investigated and felt the person genuinely cares and tried to help.
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Conny,
Thank you for your feedback! We're pleased your call was answered quickly and that you received friendly and helpful advice. It's particularly great to hear you felt our adviser genuinely cared, thoroughly investigated the problem and did everything possible to help 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Fom sorted everything out for me great…
Fom sorted everything out for me great agent value to your company
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Eric,
Thank you for the five stars! We're delighted Fom was able to get everything sorted for you and made such a positive impression. We'll make sure your fantastic comments about the service provided are passed on 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Efficient customer service
There was refreshingly no wait for customer service when I called. Shuaib was efficient and courteous and resolved my issue within a few minutes. Thank you.
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Jennifer,
Thank you for the fantastic feedback! We're delighted you were able to reach us without a wait and that Shuaib was courteous, efficient and resolved your issue within just a few minutes. We'll make sure your thanks are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Quick solution to router fault
My technical issue was solved quickly and efficiently. I called 4th Utility due to a fault with my router. I was helped by Ash, who was polite and courteous, and diagnosed a problem with the power supply. He then arranged for a replacement to be sent straight away.
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Matthew,
Thank you for the fantastic feedback! We're delighted Ash was polite and courteous, quickly diagnosed the router power supply fault and arranged for a replacement to be sent straight away. It's great to hear your technical issue was handled so efficiently 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Lack of Internet service solved
Called in as I had an issue with my Internet not receiving service. Tobi was very helpful on the phone, and was really efficient in helping solve the issue.
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Clinton,
Thank you for the five stars! We're delighted Tobi was helpful and efficient and was able to get your internet service issue resolved. We'll make sure your positive feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Fahed was wonderful and incredibly…
Fahed was wonderful and incredibly helpful. Gave me some really good advice on top of his great work.
He patiently waited while the broadband was trying to reconnect. Overall great help and I’m very satisfied with his service.
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Fahed was so helpful and went the extra mile to support you. 🌟 It's great to know he provided useful advice, remained patient while your broadband reconnected and ensured everything was working as it should. We'll be sure to pass your kind feedback on to Fahed and the team.
Great communication and prompt response…
Great communication and prompt response with clearing my issue, Tina specifically was very helpful, excellent service, keep it up!
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Tina provided great communication and resolved your issue so promptly. 🌟 It's wonderful to know you found her helpful and received excellent service throughout. We'll be sure to pass your kind feedback on to Tina and the team.
Tasleen
There was no messing around and Tasleen helped me with what I needed. Was a quick call that sorted all my problems
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Thank you so much for your review! We appreciate your feedback!
Tobi was a great help sorted me out…
Tobi was a great help sorted me out with lots of patients thanks
4. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Thank you so much for your review! We appreciate your feedback!
Suleman rectified a speed issue with…
Suleman rectified a speed issue with competence and professionalism. Many thanks.
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Thank you for your feedback!
Great and quick customer service
Great and quick customer service and response, and they helped out with any questions I had.
4. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Thank you so much for your review! We appreciate your feedback!
Shawn was very helpful and understood…
Shawn was very helpful and understood every request in order to keep me with 4th utility , an absolute asset to his company 5 stars earned
4. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Shawn was so helpful, understood your requirements and worked hard to find the right solution for you. 🌟 We'll be sure to pass your kind feedback on to Shawn and the team.
Great customer service
Shawn called me as my renewal was due and helped me get a better deal than the one I was on. He also explained various policies and walked me through the process
4. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Shawn helped you secure a better renewal deal and took the time to explain the policies and process clearly. 🌟 It's great to know you felt supported throughout, and we'll be sure to pass your kind feedback on to Shawn and the team.
Jamie was great and explained everything.
I had a call with Jamie who explained the cancellation process and then figured out that 4th utility is my new provider in my new property, he explained the new prices very well and worked out a way for me to even save money.
4. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Jamie was able to explain everything clearly and help you make the most of the move to your new property. 🌟 It's great to know he found a way to save you money while making the process straightforward and easy to understand. We'll be sure to pass your kind feedback on to Jamie and the team.
Besvarelse fra 4thutility
Thank you so much for your review!
Besvarelse fra 4thutility
Thank you so much for your review!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.