3dprintersonlinestore.com (USA) Anmeldelser 

184
TrustScore 4 ud af 5

4,0

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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

I purchased a Flashforge AD5X from 3D as a Christmas gift for my twin girls. They begged for a 3d printer for Christmas. Once it was opened it was missing all paperwork. Through videos online I was ab... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

4 stars for quick efficient delivery of Printer. 1 star deducted for failing to manage short ship item, It was left to me to chase! One add-on (glass bed) short shipped by Creality. 3dpriners onlin... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Highly Recommended Online Store I purchased Creality Ender 5 about a month ago. Everything is prefect. Got delivered quicker than expected, faster response, packaging is very solid, getting nice... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Ordered voron 2.4 kit last month. Faster delivery as promised. Initially skeptical about products originality but they have tied up with direct supplier, so received 100% original item. It could have... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Online markedsplads

Skrevet af virksomheden

We are a US Based 3D Printers Market Place since 2013. We are offering top branded best 3d printers for sale at best price for over a decade to millions of customers worldwide. Visit our store to compare and buy 3d printers and read Latest Reviews.


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

184 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,0

Alle anmeldelser

(184)

2 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Purchase of Anycubic Photon

Reliable shop, good service! Got my purchase successfully.

25. april 2018
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Thank you for your review. we really appreciate it and look forward to serve you again with your next purchase

Bedømt til 3 ud af 5 stjerner

TEVO Litter Monster

I purchased the TEVO Litter Monster. I really like the physical design and materials. The first few prints worked very well then problems started. I now have to calibrate each time I turn it on and I need to set the PLA temperature 30 degrees hotter that normal to get a good print. I changed the thermister but it did not help.Still waiting for help.

23. april 2018
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Besvarelse fra 3dprintersonlinestore.com (USA)

Hi Rick Reynolds,

Thank you so much for taking the time to leave a review.

We are so sorry that you weren’t satisfied with the quality of your order!
we can discuss your concerns? Our customer service team can be reached at support@3dprintersonlinestore.com

We value you and are eager to speak with you as soon as possible.

Sincerely,
Zander Luke

Bedømt til 4 ud af 5 stjerner

Good store

Shipment had been processed after a week after payment but Managment responded to email quick and with positive outcome

23. april 2018
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Thank you for your review. we really appreciate it and look forward to serve you again with your next purchase

Bedømt til 5 ud af 5 stjerner

My first 3d Printer bought and I had…

My first 3d Printer bought and I had the luck of finding this site. Everything went smooth.

22. april 2018
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Thank you for your review. we really appreciate it and look forward to serve you again with your next purchase

Bedømt til 5 ud af 5 stjerner

Just an awesome company and staff!

One of the best and quickest services i have experienced online. Will absolutely recommend this seller to other 3D-printing aficionados

20. april 2018
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Thank you for your review. we really appreciate it and look forward to serve you again with your next purchase

Bedømt til 5 ud af 5 stjerner

Very good !!!!!

20. april 2018
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Thank you for your review. we really appreciate it and look forward to serve you again with your next purchase

Bedømt til 5 ud af 5 stjerner

Great service

Great service, fast delivery.

17. april 2018
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Thank you for your review. we really appreciate it and look forward to serve you again with your next purchase

Bedømt til 4 ud af 5 stjerner

fair comprimise

Swing and a miss. Customer service tried to get me stl's for the all metal flsun. But failed miserably. Flsun requested pictures of their own x and y carrages which i sent last night. Then they turn around on here today and ask for pictures again of their own product. My response is ok i sent pics but bigger question is why do they not know what their own parts for 1 of 4 printers they produce looks like. I mean i get it, some companies produce multiple products but they should be able to look up my model and pull up a parts list and easily find x and y carrages. Or better yet pull up stl files for all parts to the model and email them to me. Considering most companies now include those files on sd card with set up info.
And dont take this review wrong it is a great printer i just need stl files so i can print original sized parts for backup purposes. Lets face it 3mm acrylic isnt the strongest and it will eventually break.
Well eventually they did offer to send out the parts to me. Not the stl's that i could print cause they no longer have the stl's. But a very fair comprimise to the lack of the files considering im just wanting them as backup parts.

16. april 2018
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Besvarelse fra 3dprintersonlinestore.com (USA)

Hello David,

Please send us the images of the parts you require .stl files. We are happy to send you the required .stl files once we received the images.

Thanks.

Bedømt til 5 ud af 5 stjerner

Very fast and helpfull

Very fast and helpfull. Us customs was not very nice, scratched bed when they didnt put back in the tevo box, but in the shippers box that did not have foam. And got a little banged up.

15. april 2018
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Thank you for your review. we really appreciate it and look forward to serve you again with your next purchase

Bedømt til 4 ud af 5 stjerner

Great

I received very little communication regarding the order status from the site, but the printer arrived within a week of ordering. Cheap express delivery, well packaged printer.
Can recommend this site.

15. april 2018
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Thank you for your review. we really appreciate it and look forward to serve you again with your next purchase

Bedømt til 5 ud af 5 stjerner

Fast delivery

Fast delivery, everything OK

15. april 2018
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Besvarelse fra 3dprintersonlinestore.com (USA)

Thank you for your review. we really appreciate it and look forward to serve you again with your next purchase

Bedømt til 5 ud af 5 stjerner

Impressive customer service and got…

Impressive customer service and got best price.

i ordered anycubic photon from 3dprintersonlinestore.com and got best price than official anycubic aliexpress. Shipped and delivered in 4 days by Fedex. Customer service is excellent and impressed by the promptness of the replies by Steve and Fenny.

14. april 2018
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Thank you for your review. we really appreciate it and look forward to serve you again with your next purchase

Bedømt til 5 ud af 5 stjerner

Excellent 3D Printer purchase

Excellent 3D Printer purchase

I just bought my second 3D Printer order from 3dprintersonlinestore.com. This time i ordered ender 2 mini. My order went smooth with them. They said lead time is 7 business days. i surprised that i received the item in 4 business days to my door step via UPS. You will get replies in an hour where most of the companies takes ages to respond. Personally i recommend this store to my friends, families, colleagues and of course to you too.

Happy 3D Printing!

13. april 2018
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Thank you for your review. we really appreciate it and look forward to serve you again with your next purchase

Bedømt til 1 ud af 5 stjerner

Worst web store in many years

I should read Scott review before I made an order on 3dprintersonlinestore. This is worst internet purchase in many years.

On 4/3/18 I try to purchase Geeetech Prusa i3 X .
First bad sign was that I cannot pay with guest PayPal account. Not a huge problem and I was able to solve this inconvenience.
Couple hours later, I decided that I may need a better printer. And try to cancel this order to purchase a different printer. Since printer was not shipped (probably not even processed) yet, so I was thinking it would not be a big deal.
Unfortunately, I was wrong. After sending auto-email that my cancelation request had been received they forwarded me to Geeetech sales representative, who started explaining how good this printer is and how good their warranty.
I sent cancelation request again to 3dprintersonlinestore, this time they did not answer anything. I called them, but there was no live person – only answering machine. I left a voice message without any response.
I decided to post a review here. As soon as I posted review, I received email from Steve, and he promised to refund me money in couple days. But instead of refunding money they shipped printer expedited.
Received package was damaged and multiple parts were broken, so I sent email asking for refund. For some reasons they denied to issue refund.
I am tired from dealing with 3dprintersonlinestore and Geeetech, so I ended up filing CC chargeback. Hopefully it will be resolved soon.
Stay away from this website. There are many other legitimate online store, who provides support.

Update: Geeetech was almost ready to issue a refund for broken printer, but Steve from 3dprintersonlinetore convinced then to cancel refund. Here is a quote from email: "Hello Victory, Please do not process refund until customer deletes review about us in trustpilot.
Kind regards, Steve Nelson"

9. april 2018
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Besvarelse fra 3dprintersonlinestore.com (USA)

Sorry to hear that you received faulty broken item from Geeetech. We have discussed with the seller and ready to give you refund on behalf of them. Please contact us to resolve this issue and get your refund quickly as possible.

P.S : we didn't denied the refund. Infact, we don't have control over the refund as your Payment is handled by PayPal and the seller.


Yuriy, you have to contact us for refund not trustpilot review services. You falsely posted review that we had denied refund thats why we ask you to delete this false review before processing refund. We accept only genuine reviews and feedbacks about us.

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Bedømt til 5 ud af 5 stjerner

Sales team got back to me right away

Sales team got back to me right away ,
Shipping was fast, I received my 3d printer in two weeks time. And the best thing about 3Dprintersonlinestore.com is there selection and their incredible prices.
They are now my go too for all my printers and printing supplies
Jason buhler

26. marts 2018
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Thank you for your review. we really appreciate it and look forward to serve you again with your next purchase

Bedømt til 5 ud af 5 stjerner

I would like to start off this review…

I would like to start off this review by giving many thanks to Steve at 3dprintersonlinestore.com and Kelly in sales at Wanhao. I ordered the D9 in early March . After a week of not shipping I contacted Steve, who let me know that the printer would ship in the next few days. It did not ship because of retrofitting going with the D9 at Wanhao. I contacted Steve and asked him because of the delay could I please be shipped one of the newly retrofitted D9's. Steve forwarded the information on to Kelly . Kelly got back to me and gave me a tracking number. In less than a week, I was opening my new retrofitted D9. I got to tell you the set up is easy. You will be printing your first print in an hour. The D9 is a really well built. I like the sleekness of it. The quality of the prints are excellent.. One thing I can tell you for sure is that when I buy my next 3d printer it will come from Steve at 3dprintersonlinestore.com!

25. marts 2018
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Thank you for your review. we really appreciate it and look forward to serve you again with your next purchase.

Bedømt til 5 ud af 5 stjerner

Solid design, great product

Solid design for intermediate to experienced builder.

Great product

22. marts 2018
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Thank you for your review. we really appreciate it and look forward to serve you again with your next purchase.

Bedømt til 1 ud af 5 stjerner

STAY AWAY....STAY FAR AWAY

Purchased a Tevo Tornado from 3dprintersonlinestore on 3/7/2018 that was advertised on 3dprintersonlinestore.com as shipped in 4-5 days later. 11 days later and several emails and responses full of excuses and no tracking number I have no printer. I filed a claim with PayPalafter the 10th day with no tracking number over the payment and won the claim in just over a day. The quick claim win shows you that Paypal even knows of problems with this company. Stay far away and buy from a reputable and reliable source and NOT 3dprintersonlinestore.com

As for the seller's response, if you cannot guarantee an item be shipped in 4-5 days, DO NOT PUT THAT ON YOUR WEBSITE. Nowhere on the website does it state that this timeframe is a loose estimation nor does it state "Estimated Lead Time" or that it may be incorrect. I waited 10 days from the day of purchase before filing the PayPal claim. That is twice the time of their "estimation". To say you do not deserve this review as it was not your mistake is disgusting. You are the one that took my order, you are the one that answered my emails and therefore it is YOUR responsibility to ensure that this transaction progress the way it is advertised. But yet to try to pawn the blame off on another company liem Tevo when it is YOUR fault. I was told over and over again that I will have a tracking number in a day or two. After 5 days of that I just gave up as I was tired of being lied to. I am quite happy that the printer never shipped now as I will NEVER purchase purchase anything from 3dprintersonlinestore.com again and I will make sure that everyone in Facebook, Twitter, Reddit and my YouTube channel know about this horrendous transaction and your blatant misrepresentation.

EDIT: I find it funny that the seller now provides tracking for the item that was given to FedEx just yesterday, 6 days after the refund was provided by PayPal. That is also 16 days from the day I ordered it on their website when they advertised 4-5 days lead time. Then they state that it should have arrived here by 3/21 - how is that when it wasn't given to FedEx until 3/23??!! They keep spinning the lies and I keep calling them out on them. I'm happy I bought my newest printer off Amazon instead of these jokers, at least I know I will get it on time.

17. marts 2018
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Besvarelse fra 3dprintersonlinestore.com (USA)

[UDPATE] to the below review:

Tevo has shipped this order's parcel on 16th March. But customer request cancellation due to the lead time delay. So Shipper has stopped the parcel. It should have reached the customer's destination on March 21st but unfortunately he cancelled the order. Below is the FEDEX tracking information of this order.

https://www.fedex.com/apps/fedextrack/?action=track&trackingnumber=409900220548&cntry_code=us




Hello Scott,

Please remember that you purchased this from a marketplace where the seller or manufacturer fullfills the order. Our store is powered by only PayPal payment system to ensure buyer's 100% protection over the purchase. 4 to 5 business days delivery is an estimation but not confirmation. You paid directly to the Tevo Manufacturer PayPal. They almost prepared your order for shipment but unfortunately you filed a claim in PayPal. They even agreed the claim and processed the refund and cancellation of the order. There are thousands of Happy Tevo customers out there purchased through us. We do not deserve this review as this is not our mistake. Glad you got covered by PayPal protection. If we are providing false services, we may not offer PayPal services. Hope you understood.

Thank you.

Good luck!

Regards
Steve Nelson.

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