I initially spoke to Saf, he was amazing, very helpful. Sadly, the engineer who came to fit our boiler wasn't so great. He was polite but arrived two hours late on both days, and we realised afterwar... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Our customer service experience was amazing by this lovely lady who was on the phone with me. She was polite, patient and well spoken. All of my questions were answered fully as she was so knowledgeab... Se mere
Virksomheden har svaret
Very good customer service and very friendly staff. Explained everything to us and very knowledgeable. Gave us the best options and definitely not pushy. Engineer very friendly too and explained every... Se mere
Virksomheden har svaret
247 Staywarm heating engineer Juan Roberts came yesterday and fitted a new Ideal Logic Combi 30cwt boiler. He worked non-stop, disposing the old 16-year old boiler, just drank 2 cups of coffee, leavi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Boiler Installation Made Simple Enjoy stress-free heating with a brand new boiler, affordable monthly repayments, and 0% finance available. With our StayWarm Plan, you’ll get a 10-year Heating & Hot Water Promise, complete with annual boiler servicing for total peace of mind. The installation will include a brand new energy efficient boiler, affordable repayment options and next day installation is also available subject to site survey.
Kontaktoplysninger
Storbritannien
- 247staywarm.co.uk
4,8
Fremragende
889 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Check the information and advice
I have had policy with this company for many years and recently in December my boiler was playing up so I called them out, the first engineer reported a different fault and parts to the second engineer who came to repair the boiler, the second engineer then ordered the correct parts. On visit of the third engineers the boiler was written off as the boiler being taken apart multiple times made the fault worse. They then offered me a new boiler with promise that it would fit in the same location for size, it turned out not to be the case the day the boiler arrived with the installation engineer. The engineer went away and we had to order a different size boiler and brand at a much higher cost due to the misleading information provided by this company. Anyhow the boiler was finally installed on 22nd December 2025 after stressing the fact vulnerable persons is living at the property. I can not fault the install engineer though we are left with other issues now as maybe they needed someone else to help as he was alone engineer, an electric socket that went faulty after the install and a hot water tank running continuously. Repairs are pending to these by this company and I shall update my review in accordance with their service provided to rectify everything and left working again as should be like before they started this whole issue with the boiler to be replaced.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra 247 Staywarm
We’re sorry to hear that you are not completely satisfied. A manager has been in contact via email and has also attempted to reach you by phone to discuss your concerns further.
Kind regards,
247 Staywarm
Quick and reliable service with great…
Quick and reliable service with great aftercare service
16. december 2025
Besvarelse fra 247 Staywarm
Thank you for your great feedback. We’re glad to hear you found our service quick and reliable, and that you were happy with the aftercare we provided. Your support is much appreciated.
Kind regards,
247 Staywarm
the next day
problem with old boiler diagnosed and new boiler fitted next day really fast responce
very polite and helpfull throughout the whole experiance
24. december 2025
Besvarelse fra 247 Staywarm
Thank you very much for your kind review. We’re really pleased we could diagnose the boiler issue quickly and get a new one fitted the very next day. It’s great to hear you found our team polite and helpful throughout the experience. We truly appreciate your feedback and your custom.
Kind regards,
247 Staywarm
Excellent service from start to finish
Excellent service from start to finish. Made a call 6pm 16th December engineer arrived 17.12.25 10am had a call to confirm time. New boiler was needed they offered heaters till the boiler could be installed. It was installed a day earlier than originally stated and the engineer was excellent highly recommend 24/7.
23. december 2025
Besvarelse fra 247 Staywarm
Thank you very much for your kind feedback. We’re delighted to hear you were happy with the service from start to finish. We always aim to respond quickly, keep customers informed, and minimise disruption, so it’s great to know this was reflected in your experience. I’ll be sure to pass your comments on to the engineer involved. Thank you for recommending 24/7 — it’s genuinely appreciated.
Kind regards,
247 Staywarm
Really efficient helpful service
Really efficient helpful service - boiler was installed within a few days - good, fair advice given.
Great engineers - not only skilled but also polite, respectful and good humoured.
11. december 2025
Besvarelse fra 247 Staywarm
Thank you very much for your kind feedback. We’re delighted to hear you were happy with the efficiency of the installation and the advice provided. We’ll be sure to pass your comments on to our engineers — they’ll really appreciate it. Thanks again for choosing us.
Kind regards,
247 Staywarm
Besvarelse fra 247 Staywarm
Thank you for your feedback.
We’re delighted to hear that you had a great experience from start to finish. If there’s anything else we can help you with in the future, please don’t hesitate to get in touch.
Kind regards,
247 Staywarm
Quick service, good information provided
My boiler brokedown and the engineer came out the same morning, unfortunately it needed replacing. I spoke to 247 the same day and they booked in an installation for later in the week. I was impressed at how smoothly it all ran, and appreciated the information provided to help me make my decision.
5. december 2025
Besvarelse fra 247 Staywarm
Thank you for taking the time to share your experience.
We’re pleased that our engineer was able to attend promptly and that the replacement was arranged quickly. It’s great to know that you found the process smooth and that the information provided helped you make an informed decision.
Your feedback is very much appreciated.
Kind regards,
247 Staywarm
Great service
The engineers and staff were extremely helpful and made the whole process of buying a new combi boiler after my boiler broke down and parts are difficult to get. Everything was made easy and the staff were always pleasant and helpful.
3. december 2025
Besvarelse fra 247 Staywarm
Thank you for your feedback.
We’re pleased to hear that you received excellent service. If there’s anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
247 Staywarm
Besvarelse fra 247 Staywarm
Thank you for your feedback.
We’re delighted to hear that you had a great experience from start to finish. If there’s anything else we can help you with in the future, please don’t hesitate to get in touch.
Kind regards,
247 Staywarm
Engineer was fantastic
Engineer was fantastic, very knowledgeable, friendly and explained everything.
16. december 2025
Besvarelse fra 247 Staywarm
Thank you for your kind feedback.
We’re delighted to hear that the engineer provided fantastic service and that you found them knowledgeable, friendly, and clear in their explanations. We’ll be sure to pass your comments on to the engineer, as feedback like this is greatly appreciated.
Kind regards,
247 Staywarm
Handled everything very well
Handled everything very well, just the confusion of the hive order which has been arranged for 18/12
17. december 2025
Besvarelse fra 247 Staywarm
Thank you for your feedback.
We’re pleased to hear that everything was handled very well overall. We apologise for the confusion regarding the Hive order, and we can confirm that this has now been arranged for 18/12.
If you have any further questions or need any additional support, please feel free to contact us.
Kind regards,
247 Staywarm
New boiler installation
The engineer who came to install our new boiler ( Jordan) was excellent. He was on time & explained everything we needed to know about the boiler & thoroughly cleaned up after himself.
15. december 2025
Besvarelse fra 247 Staywarm
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that Jordan provided such excellent service and that you were pleased with his punctuality, clear explanations, and the care he took in cleaning up after the installation. We will be sure to pass on your kind comments to him, as positive feedback like this is always appreciated.
If you have any further questions or need any assistance in the future, please don’t hesitate to get in touch.
Kind regards,
247 Staywarm
Ian is a top bloke
Ian was lovely and even got us a refund on a service we didn't need in the end.
So glad he checked!
He did a brilliant professional job, highly recommend.
And the team we have spoken to over the phone at 14/7 have also been lovely and helpful with organising everything.
12. december 2025
Besvarelse fra 247 Staywarm
Thank you so much for your kind feedback. We’re delighted to hear that Ian provided such a professional service and was able to help arrange a refund — it’s great to know he took the time to double-check everything. We’ll be sure to pass on your lovely comments to him. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience.
Kind regards,
247 Staywarm
New boiler
Engineer Gordon called me the night before to advise when he would be attending. He arrived on time and fitted the new boiler. He explained how to operate the controls and answered any questions that I had. I am a very satisfied customer.
9. december 2025
Besvarelse fra 247 Staywarm
Thank you so much for your wonderful feedback. We’re delighted to hear that Gordon kept you well-informed, arrived on time, and ensured your new boiler was installed smoothly. It’s great to know he was able to walk you through the controls and answer all your questions. We truly appreciate your kind words and are thrilled that you’re a very satisfied customer. If you need anything in the future, we’re always here to help!
Kind regards,
247 Staywarm
Besvarelse fra 247 Staywarm
Thank you so much for your kind words! We're delighted to hear you found our service efficient and pleasant. We truly appreciate your feedback.
Kind regards,
247 Staywarm
The customer service was excellent.
The customer service was excellent.
the engineer was polite and vert tidy.
21. november 2025
Besvarelse fra 247 Staywarm
Thank you for your kind feedback. We’re delighted to hear that you received excellent customer service and that our engineer was polite and very tidy. We truly appreciate you taking the time to share your experience.
Kind regards,
247 Staywarm
Prompt. But went against their word
I was happy with the speed that the boiler was replaced when needed. However, as we were without hot water and heating for 3 days I was informed that heaters were going to be provided. This was not the case and none were provided. I was let down for this reason.
4. december 2025
Besvarelse fra 247 Staywarm
Thank you for sharing your feedback. We’re glad to hear you were satisfied with the speed of the boiler replacement. However, we’re very sorry to learn that you were left without heating and hot water and that the promised heaters were not provided. This is not the level of service we aim to deliver, and we understand how frustrating this must have been. We appreciate you bringing it to our attention and will review what happened to ensure it doesn’t occur again, one of our agents will be in touch with yourself in regards to this.
Kind regards,
247 Staywarm
New boiler ordered following breakdow
New boiler ordered following breakdown of old boiler. All dealt with quickly and fitted within a week.
26. november 2025
Besvarelse fra 247 Staywarm
Thank you for your review. We’re pleased to hear that the replacement of your boiler was handled efficiently and completed within the week. If we can be of further assistance, please don’t hesitate to get in touch.
Kind regards,
247 Staywarm
Great service
Engineer arrived early and had the job completed in a few hours. No mess or hassle.
3. december 2025
Besvarelse fra 247 Staywarm
Thank you for your feedback! We’re glad to hear our engineer arrived early and completed the work quickly with no mess or inconvenience. We appreciate you taking the time to share your experience and are always here if you need anything in the future.
Kind regards,
247 Staywarm
BOILER INSTALLATION
Installation of my boiler was seamless, I was informed of progress all the way through.
18. november 2025
Besvarelse fra 247 Staywarm
Thank you for your great feedback! We’re delighted to hear the installation went smoothly and that you were kept updated throughout the process.
Kind regards,
247 Staywarm
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