21.co.uk Anmeldelser 1.427

Besvarelse fra 21.co.uk

For 2 dage siden

Hello Munawar,

What a fantastic review to read – thank you so much for your 5-star feedback!

We're absolutely delighted that your experience with 21.co.uk has been so positive. It's great to know that our quick verification process, smooth withdrawals, and prompt email responses have made things straightforward and reliable for you.

Providing excellent service is our top priority, and we're thrilled we've met your expectations. We look forward to you enjoying many more great moments with us!

All the best, 21.co.uk

Besvarelse fra 21.co.uk

5. maj 2026

Hi there Joey,

We are truly sorry to hear of this extremely serious and frustrating experience. Your account being limited, withdrawal cancelled, and balance visibility removed for over 30 days without clear explanation, especially after 5 years of casual play, is unacceptable.

Actions like these are typically due to strict regulatory compliance (e.g., further ID verification, Source of Funds checks) or security reviews. However, the prolonged lack of timely communication and resolution is a significant service failure.

Please contact our Customer Support team *immediately*, request to escalate this to a supervisor, and ask for a definitive timeframe and clear reason for the account limitation and withdrawal status. We understand your profound frustration and that this is not the experience we aim to provide.

Regards
The BetMGM Team

Besvarelse fra 21.co.uk

28. apr. 2026

Hi there Alison,

Thank you for your candid and profoundly serious feedback.

We are absolutely appalled and deeply sorry for your awful experience with account suspension during withdrawal, the problematic verification, and the feeling of being completely blocked and ignored.

We are immediately launching an urgent investigation into your account status, the verification process, communication failures, and the processing of your winnings to rectify this severe situation.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Regards
The 21.co.uk Team

Besvarelse fra 21.co.uk

20. apr. 2026

Hey there,

We have noted the comments regarding the significant wait for your pending withdrawal and the subsequent account review. We recognise how disappointing and inconvenient it is when funds are not processed as expected, particularly when an account review is initiated. Such reviews are standard practice for all licensed operators, and our customer service team is available to provide detailed assistance and information regarding your withdrawal status.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Kind Regards,
21.co.uk.

Besvarelse fra 21.co.uk

26. feb. 2026

Hi Jackie,

I sincerely apologise for the delay in reviewing your documents and the slow response in providing the upload link. I understand this is incredibly frustrating, and I want to assure you that this is not the standard of service we aim to provide.
Verification checks are a necessary part of our licensing requirements and are in place to protect both you and us from fraud and to comply with anti-money laundering regulations. We are constantly working to improve our processes, and your feedback is invaluable in helping us identify areas where we can do better.

Kind Regards, 21.co.uk

Besvarelse fra 21.co.uk

13. jan. 2026

Hello Henry,

Thank you for taking the time to share your feedback regarding the delay in your account verification. I can certainly appreciate how frustrating it is to experience delays when you are waiting for your withdrawal.

My immediate priority is to review your case personally to understand the reason for this delay. I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

All the best, 21.co.uk

Besvarelse fra 21.co.uk

Opdateret den 2. sep. 2025

Hello Clive!

Thank you for this fantastic feedback!

We're thrilled you find our site easy to navigate and our withdrawal service prompt.

We believe a world-class gaming adventure is built on a seamless user experience and the peace of mind that comes with swift, reliable transactions.

It's great to know we're make it happen for you!

Kind Regards,
21.co.uk

Besvarelse fra 21.co.uk

18. aug. 2025

Hi Phil,

Thank you so much for this fantastic review!

We're absolutely thrilled to hear you're so impressed with our fast payouts and great games.

That's exactly what we strive for!

Best regards,
21.co.uk

Besvarelse fra 21.co.uk

11. jul. 2025

Dear Marian,

Thank you for your maximum score and sharing your positive first experience.

We appreciate your openness that the true test lies in the future and we look forward to continuing to earn your trust.

Our entire team is dedicated to ensuring your experience remains excellent from start to finish.

Kind regards
21.co.uk,

Besvarelse fra 21.co.uk

23. jun. 2025

Hi Mick, thank you for sharing your extensive feedback and detailed experience.

It's understandable to feel frustrated when you experience a prolonged period without significant wins, especially after some initial success.

To ensure fairness, all game outcomes are governed by a certified Random Number Generator, we are dedicated to providing a transparent and entertaining experience, and your insights are valuable to us.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Kind Regards,
21.co.uk

Besvarelse fra 21.co.uk

Opdateret den 16. jun. 2025

Thanks Gautham,

That's fantastic to hear! 😄 We're thrilled you're enjoying our great selection of games and finding good chances of winning!

All the best,
21.co.uk

Besvarelse fra 21.co.uk

11. jun. 2025

hi there Kim,

Thank you for bringing this to our attention.

I understand how frustrating it must be to have your withdrawal blocked and your account placed under review after depositing funds.

I will immediately flag your case to our verification and security teams for urgent review, and I will personally follow up to ensure you receive a clear explanation and a swift resolution.

We are committed to processing withdrawals efficiently and fairly, and we want to resolve this issue for you as quickly as possible.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Regards
21.co.uk

Besvarelse fra 21.co.uk

5. maj 2025

Dear Craig,

Thank you for bringing these concerns to our attention. We understand your frustration with your recent experience on our platform. We take the integrity of our games very seriously and adhere to strict regulatory standards. We are committed to investigating these claims thoroughly to ensure a fair and transparent gaming environment.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Kind regards 21.co.uk,

Besvarelse fra 21.co.uk

2. jan. 2025

Hi there,

We understand you're unhappy with the delay in your withdrawal and that you're unable to access your account.

It's understandable to be concerned when a withdrawal is taking longer than expected, especially when you can no longer access your account information.

Our team wants to investigate this situation thoroughly and provide you with an update as soon as possible.

We are committed to working with you to reach a resolution and address your concerns fully.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Regards
The 21.co.uk Team

Besvarelse fra 21.co.uk

21. nov. 2024

Thank you for sharing your experience with us.

We understand your frustration with the account closure on 21.co.uk, particularly the lack of initial communication and the confusion surrounding the connection between our brands.

We are committed to reviewing our processes to ensure greater transparency and clarity during the verification process, especially when multiple brands are involved.

We aim to make this experience as smooth and understandable as possible for all players.


Please be aware that I have sent you an internal request through Trustpilot to be able to contact you directly and be in a position to handle your concerns.

Best regards
21.co.uk

Besvarelse fra 21.co.uk

4. nov. 2024

Hey there,

That's what we love to hear! 🎉

Turning £30 into £6600 is an incredible win – you must be over the moon!

We pride ourselves on offering a top-notch app experience and super-fast payouts, so it's fantastic to know you're enjoying both.

Keep playing those winning numbers, and remember we're here if you need anything.

Best luck for your next big win!

The 21.co.uk Team

Besvarelse fra 21.co.uk

27. okt. 2024

Hi there!

Wow, thanks so much for the fantastic feedback! 🎉

We're absolutely thrilled to hear that you're enjoying the site and found our payout process quick and easy.

We work hard to make the 21.co.uk experience as smooth and enjoyable as possible, so it means a lot to us that you're having a positive time.

We appreciate you taking the time to share your thoughts – it motivates us to keep raising the bar!

Best of luck and enjoy playing at 21.co.uk! 🍀

Besvarelse fra 21.co.uk

16. sep. 2024

Hi there,

We're really sorry to hear about your negative experience with 21.co.uk.

We strive to provide a fair and enjoyable experience for all our players, so feedback like this concerns us.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Thanks,

The 21.co.uk Team

Besvarelse fra 21.co.uk

14. aug. 2024

We understand your frustration and disappointment. It's great to hear you've had such a positive experience with us at 21.co.uk for so long and we appreciate you recommending us to your friends.

We completely understand that this situation has stemmed from an honest mistake, one that many people in joint accounts could potentially make.

Our priority is to uphold the fairness and security of our platform for all players. A key part of that is upholding strict security protocols, especially regarding deposits and withdrawals. This helps us prevent fraud and ensure that player funds are protected.

Our Terms and Conditions, which we know can sometimes feel like "the small print", do clearly state that the account holder's name must match the name on the payment method used.

This is a standard practice across the online gaming industry. While we were able to return the initial deposit, the winnings are unfortunately non-redeemable in this situation.

We appreciate you acknowledging this was a mistake on your end and not a deliberate breach. However, we must apply these rules consistently to maintain a fair and secure platform for everyone.

We respect your decision to close your accounts, though we're saddened to see you go. We hope that, in time, you might reconsider and give us another chance to provide you with the positive experience you've enjoyed in the past.

Kind Regards, 21.co.uk

Besvarelse fra 21.co.uk

10. aug. 2024

Dear H White,


Thank you for reaching out to us. We understand your frustration after experiencing such a significant losing streak, especially with a run of 82 black numbers in a row. We want to assure you that we take fairness and game integrity very seriously.


As a fully licensed casino, we operate under strict regulations and our games undergo regular audits by independent third-party testing houses to guarantee fairness and randomness. The outcome of each spin is determined by a Random Number Generator (RNG), ensuring every round is completely independent of previous or future spins. This means that even improbable streaks, like the one you described, are statistically possible.


While we cannot control the outcome of these random events, we want to provide you with resources to understand how RNGs and Return to Player (RTP) percentages work. Our Help Centre offers comprehensive information on these topics. A member of our Customer Experience Team will also be reaching out to you shortly through Trustpilot to see how we can further assist you.


Sincerely,
21.co.uk