19thlabgolf Anmeldelser 171

19th Lab has been great to me so far. Fast delivery, quality products, and getting me prepped to look nice while playing with friends and family!

All good! Nice fit being an online order!

The Golf Shorts are great but I ordered one size too large as they are a generous fitting. Contacting them via their website was very easy and they replied quite promptly.
No problems with swapping the shorts to a smaller size. Look forward to receiving them.
G

sizing was way to small , after many emails on how to return they finally replied we will send you exchange pairs.

1 month later nothing

Delivery was ok , main fault is the pockets are too small for card and phone. Having a lot of stretch my first time out having them sliding down and nearly dropping off. A belt is a must with these shorts.

After initially ordering the wrong size I contacted the team via email. 2 new pairs were sent out to me at no extra charge even though it took a while for them to arrive (x-mas new year period).
Extremely happy with the fit and feel of the product.

Great Email communication although a wait for delivery so order in advance. Product looks great on , material is stretchy especially around the waiste. The long pants are a loose fit style and matched the size guide although the shorts seem more like everyday Auatralian sizing, I needed a size replacement. During this, communication was great but the process took a little long. Overall happy with the product, communication and service, will purchase again, can dress up with a belt or just wear. A great, light weight, versitile product, perfect for golf and holidays.

Transaction and delivery were good, but absolutely love the shorts. They are definitely my go to for golf compared with any of the shorts I have had in the past. Size recommendation was spot on for me. Love them.

Don't fall for this scam.. Save you money ...

my order number is #19THLAB35144

I am in Australia ... I ordered 3 pairs of shorts ...length of the shorts is too short... Inseam length is 6.5 inches .. none of them fit right. Pockets are too small and the zipper area rides up as you walk.

I have emailed them 6 times over the last 3 weeks to follow up on a return request but have not had any response as yet ...

Ordered 2 pairs and they arrived 13th November as a Christmas gift. Too small, emailed to exchange them. Finally got a response saying they would replace them. I have been emailing weekly with no reply and no goods. I feel I have been ghosted by this company. Oh and it is the 21st of February, our summer here is nearly over.
Not impressed at all

Above and beyond, helpful and human customer service! The quality is unmatched!

Buyer Beware, These shorts are nothing but cheap Chinese rubbish. I too fell for the advertising hype. I thought being an aussie company I’d give them a go, my mistake !
Every negative review you read here is true. Want to exchange or not happy, don’t even bother trying to email them as they just ignore them. Customer service is nonexistent. I couldn’t even imagine trying to get a refund. Keep your money in your pocket and go and buy off a reputable company.

Update: Since posting this review I have been contacted by Sarah @ 19th Lab. Rather than return the shorts she told me to keep, gift, or donate the current ones. She apoligised for the late response and said she will arrange a size exchange for me. Fingers crossed...

Update: I previously complained about non-existent support. However, after my negative review, I received instant support from 19thLabGolf and today received 2 x pairs of replacement shorts. The material is excellent and fit now also very good. Pity it took a bad review to get support but all's well that ends well.

I love my new pants! They are lightweight, stylish and comfortable. I'm recommending 19thLabGolf to all my friends and colleagues

Ordered early December. Still not received in February, despite various promises of shipments and fake shipping details.
Now trying to get my money back.
Despite claims it was delivered it wasn’t. The courier even admitted it hadn’t been delivered but was marked as delivered. I’ve now been promised another delivery from 19th but not holding out any hope.

The pants are great! Very comfortable and stretchy. It's easy to move and bend in them. Love the colour too. They are true to size and make me look good.

Absolute scam. You can only return to their US store and the cost $30 otherwise they offer a 50% refund.

They are a total scam. Their returns policy is a lie.

Do not purchase these shorts.

My shorts arrived today! Wow, professionally packed, they feel so nice PLUS added surprise, when I opened the pack I had a bonus pack of golf tees - totally unexpected! Thankyou

Shorts feature an amazing comfort system that allows breathability whilst not sacrificing modern style

I fell for the marketing spin, ordering 2 pairs of shorts. Contrary to their claims, by following their size guide the shorts are at least 2 sizes too big. All of my emails enquiring about the exchange/refund procedure (as per their website) for the past week are unanswered. I am now emailing daily attempting to get a response. Very poor customer service. Recommend you steer well clear of this company and this product.

Update 18/3/26 - Sarah has been in contact and kindly offered to replace my original order, at no cost. The replacement shorts have now been received and fit well. Took a few weeks to sort everything out but in the end I am pleased with the outcome