1800respect Anmeldelser 18

If I could give a minus score I definitely would. Absolutely rude and not supportive at all. Don’t care at all

I wish zero stars was an option
multiple negative experiences, a risk to my mental health , will not be reaching out to them again there needs to be an enquiry into this dis service.

i am chronically ill and at 3.30 am i tried chat as i have no phone access only my pc. I dont have the health to re clarify a simple question repeatedly, then get a scripted response, then shuffled along tho the next person when the first cannot comprehend as simple enquiry, I was tired ,hungry and ended up telling them i would be back in 20 mins after a shower hoping soemone could manage to ansers me question, but they just ended the chat, - after she read me her script, twice.

Be warned peeps, this is NOT a counselling service as they claim to be!
She mentioned “other resources” available to me, including “Counselling referrals” within 1 minute of answering.
I said sorry, I thought this was a counselling service??

They’re not! They’re a government-funded referral service, nothing more. Basically have people answering calls, reading a script, instructed to keep it as brief as possible, handball them on to another Govt service and move on to the next call. Repeat.

they refused to move beyond their script or answer and questions, was forced to move beyond her script

It’s not 1800 RESPECT
It’s 1800 HANDBALL - here’s another number for you to call, off you trot, all the best.Repeat.
Disappointment is an understatement!!

I spoke with Winnie about my situation in my marriage that has caused me to be highly anxious over the past few days. We spoke about relationships with my husband, and my children that could be affected, and general strategies on how to personally manage these situations to preserve and protect my mental health moving forward. She was amazing in the conversation she had with me and allowing me to have the space to vent while also being very understanding while I was crying on the phone and just as supportive when I regained my hard exterior back to have conversations around my opinions on my situation. As a middle aged woman I believed help lines were to be used like 000 as emergency only, so initially I asked chatGPT for help and that suggest to call this line. Winnie clarified that the line is a counselling service and all calls were important to them. She also gave options I didn’t know about like the video call service and text service a said that 1800RESPECT can be used in conjunction with face to face counselling which I was so grateful to find out. This is a service that funding should DEFINITELY be a priority to be allocated to to support Australians. Now I know my teen children can also call this line to speak to someone if they have anxiety from a family situation I will be passing this number to them also so they have someone to speak to if they feel affected by situations at home to make them uneasy.

A mental health service shouldn't cut you off after only 10mins of talk time. This happened twice in a row when I really needed support. It's some years since I've had to use this service, and didn't realise it had changed management. The service is no longer acceptable.

You call them and they just hang up on you!
My daughter was exposed to a subcontractor of the council masturbating in a local park. He has admitted to it to his employer but the police will not do their job and now another government department does not care. This guy could most likely be a pedophile but the police don't even care to contact his employer to find out his name! And as for Respect! They care just as little!

I know 1800respect facilitates on sexual assaults in the workplace, but when sexual assaults is related to institutional violence, they discriminates you. This is even a major issue than all that they assist. I should sue this organisation for discriminating me out because multiple sexual assaults did happen to me. Law is not justice. Especially for people like me, I probably have more sexual assaults than everyone that has ever called, starting since I was a kid, this is offensively unfair. You all just want me to die. Shame on you, for resolving sexual assaults by erasing all survivors, like we don't exist x

Louise the specialist counsellor is a judgemental non-educated communicator. She also doesn't know about the threat responses. She asked me where did I get that information from, "the threat responses" like I'm the 'stupid one' and I kindly said from 1800respect. I now have C-PTSD triggers after her phone call. She likes to point fingers at me when I did not sexually assault myself, DUH! and now I'm left extremely distressed. I have a reason to call... because I was a survivor of sexual assaults, this all is intellectual abuse and emotional negligence.

Unsafe is my experience with this 101-1800"DIS"respect 😰

I called one time and was not given any help but the second time I called and a lovely counsellor answered and did listen and give me advice. It helped me to get perspective and she gave me helpful feedback on my situation.

If I relied on the 1800RESPECT response I got yesterday when in crisis - this was the worst possible response you could have gotten. Scott Morrison and mates outsourced this at huge cost to Telstra Health and this so called ‘business model’ is not safe for women. It made me actively less safe.

I will be tracking down those who are responsible for this and setting them on fire, metaphorically. Because if I’m unable to get help as a relatively privileged and articulate white woman staying in the heart of a major city, there is no way anyone who is disadvantaged is getting help.

Not even responded to - just auto responses it seemed not a real person listening to a real problem. Toon ten plus minutes yet I was first in queue supposedly. It seems if you’re not in immediate danger there’s no help. Don’t even bother you’re better off talking to yourself or your diary. . Never again.

My first ever experience contacting this number. I started the call thanking the woman answering for being there to “listen” at 1.30am when I couldn’t sleep and felt like I was losing my mind.

Very much a domestic/family violence situation. I clarified that for her twice - after she read me her script, twice.

Be warned peeps, this is NOT a counselling service as they claim to be!
She mentioned “other resources” available to me, including “Counselling referrals” within 1 minute of answering.
I said sorry, I thought this was a counselling service??

They’re not! They’re a government-funded referral service, nothing more. Basically have people answering calls, reading a script, instructed to keep it as brief as possible, handball them on to another Govt service and move on to the next call. Repeat.

I was literally in tears after building myself up for over 30mins to even dial the number! This woman ‘Maria’, not asking me a single question about my situation or the reason for my call (NOT ONE!!) was forced to move beyond her script and instead of asking “what would you like to talk about”, or “where would you like to start”, or “do you feel comfortable sharing about your reason for calling” etc,. INSTEAD asked me “how would you like to move forward from this call?”

HA! I guess it’s almost funny at this point.
“Move forward?”, I asked. “I thanked you at the start of this call for being there to take my call, as “all I needed was to talk to someone. You know absolutely nothing about why I called, you didn’t ask me. I stated I don’t need your referrals just a caring conversation in the form of the counselling that was promised to me”.

Needless to say I ended up hanging up & not bothering. Bawled my eyes out, until I eventually accepted reality.
It’s not 1800 RESPECT
It’s 1800 HANDBALL - here’s another number for you to call, off you trot, all the best.Repeat.
Disappointment is an understatement!!

If I could, it’d be ZERO Stars! I came to that site, desperate for some kind of solution to my DV. I was told to live in a communal place.

I said that I have ASD and ADHD, and that people scare me. I want to live on my own.

My Mum was given a 5 star hotel and is getting her own apartment. But I get a communal place, because I’m a man!

I have the entire chat saved, and will be reporting this place. I don’t even matter to them.

There is nothing for men that supports us! Everything is about how WE cause DV.

I give up. I feel so much worse after contacting them!

Hated it, felt like they very inexperienced, staff member telling me that I just need to deal with my trauma, And then I just need to go see a psychologist. FYI, I'm see a psychologist, it is hard to live with myself at the moment. DV Just keeps showing it's ugly head at my face. Even though I've successfully broke myself from trauma. I wanted to talk about the theory behind trauma the girl didn't even know what to say. I felt like I was getting it all wrong, but she wouldn't correct me. I think I might do the other pain relief ways are popping in my head.

They demand you retraumatise yourself before you speak to someone you feel safe with.ive got over 70+ recordings of them demanding i go into detail about pedophilia, rape, attempted murder and incest, and then hanging up on me when i said i didnt want to retraumatise myself.their complaints department is shameful.they do not monitor, look into, or reprimand their staff for discriminatory behaviour toward women with brain damage from dv.they do not even comprehend that they need appropriate training. Im going to sue them. Ive never used such a disgusting, disgraceful, narcissictic service as this one. They are on recording, and in email, attempting to use narcissictic tactics! Youre better off calling lifeline than this number. I guarantee its run by abusive women that gaslit their partners.they offer little to no support, and what they do offer, its more toxic than your abuser.AVOID🚩🚩🚩

Just terrible, cold hearted, never again will I ring the service or recommend it to others. I have experienced two years of stalking by a neighbour, I am having a very bad day today. In the past the call takers allowed me to talk things through based on the fact that stalking, intimidation and feeling unsafe can happen outside of the family unit. I have had some very good call takers in the past, I felt supported and grateful they simply let me talk but not today, I was immediately shut down and left feeling isolated and rejected even more and with no other options but Lifeline to ring. The call taker afterwards in a condescending manner said she would let me talk through my experiences with stalking after initially and abruptly shutting me down, I said no, I do not wish to continue this conversation afterall and I hung up. Awful and isolating experience.

I have used the RESPECT line a lot over the past 3 years. I have found them for the most part, very gentle, respectful and understanding. When I am clear about what I am needing from the call, the call usually goes well.

Just read an article about a rape victim who, in trial, her phone call and conversations with 1800RESECT were given to the accused rapist to read in court. These conversations should be private and confidential. What a disgrace.

I don't know what has happened with this service but they have changed so much recently, and not in a good way.

I called up to speak with a Counsellor about concerns I had about my child due to domestic and family violence, and within the first two minutes of the call, she had decided for me that I didn't need their service and instead, gave me the numbers for two other services.

She completely missed the reason why I was reaching out for support, even though I clearly informed her I was concerned about my daughter who is a victim of family violence, and was in need of counselling, advice and support, none of which I received.

This woman didn't even think to first ask me if it was okay with me for her to give me the names and numbers of other support services, which made me feel that I was simply being rejected by this service and passed onto somebody else.

1800 Respect states the following on their website: 1800RESPECT is the national domestic, family and sexual violence counselling, information and support service.

I am a victim of domestic violence, and my daughter is a victim of family violence and I was contacting them for counselling, information, and support, yet I feel I was shunned and turned away by the very service I believed could help me.

What has happened to this service? It's so disheartening for me to think that a service I once heavily relied on and admired, is now treating victims and survivors in a similar way to their abusers - by not listening to their pleas for help and making them feel isolated and alone.

Well done - nice job. I know now I won't be relying on this service for counselling, support or information anymore. Those days are long gone.

Oh my... I gave them 2 chances, so have 2 experiences to rate. 1st woman hung up on me after she argued with me and invalidated me experiencing domestic violence. How rude!? That is not their job to insult and judge. I was shocked. So I bravely rang back and I got someone who said " I've been a social worker 30 years" and started rattling off services I didn't ask for in a passive aggressive tone. Care factor zero. Just the attitude 😒 🙄 YUCK. Avoid. Also I couldn't find anywhere else to rate them - not on google reviews - found that interesting. I just lost my Mum and they advertise they give grief support. They don't.