0044covidtest Anmeldelser 131

Another slimy company cashing in on the pandemic. No refunds policy after charging £190 for 3 simple tests? Disgusting.

Unacceptably poor service from 0044 Covid Test / Rightangled. No acknowledgment of recieving samples despite confirmation of delivery via Royal Mail tracking. No result from Day 2 despite posting sample on time (currently on Day 9).

I encourage all customers who have experienced this service report the company to dhsctesttrace.customerfeedbackteam at nhs.net to get them taken off the approved government list so they stop taking people's money.

0044 Covid Testing is some sort of subsidiary/reseller of a company called Rightangled.co you should avoid them.

When you purchase a test from 0044Covidtest you are in fact dealing with Rightangled which isn't made clear on their website. Below is my battle with these people to get my results and my money back.
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I posted my test to release sample on day 6 of my quarantine. Royal Mail's tracking service indicated that it arrived at it's destination on the morning of day 7.

Bizarrely Rightangled's website didn't show the same information. It still said to the effect of "waiting for delivery of sample" on it's website's tracker.

I emailed Rightangled to ask why Royal Mail had said they had delivered it but they hadn't acknowledged it on their end and they said "Royal Mail takes up to 3 days to reach our labs." which actually avoided answering my question as Royal Mail have already told me they delivered it in 24 hours using "Royal Mail 24".

One of their service reps told me that I shouldn't have used Royal Mail 24 even though they included it with the pack and offered no warning that it might cause a delay. This is all nonsense though as we already know that Royal Mail delivered it in 24 hours and have confirmed this.

They then told me that when the lab recives the sample that it will take up to two days to get a result.

So in their own words, for a day 5 test to release pack: It takes up to 3 days to recieve the sample (apparently even if Royal Mail say they delivered it sooner) and then a further 2 days to get a result. Meaning you'll probably get a result on day 10 rendering the whole test to release scheme totally pointless.

They still continue to sell these test packs on their website in spite of this obvious issue and it is stated that no refunds available for covid 19 testing.

I finally received my result today (Day 12) far later than would have been useful. Afrer repeatedly pointing out my rights as per the 2015 Consumer Rights Act they eventually somewhat relented and refunded me for the cost of the tests (£60) but not the cost of delivery (£35) for this "service" which was pointlelssly petty considering everything they had put me though.

I sent my day 8 test to a different provider named Biograd Diagnostics at 2pm on day 8 and recieved my result at 7:35pm the very next day. The postal service used?... Royal Mail 24.

I read a lot of the reviews on here and assumed that only people who complained left reviews so I just dismissed them. That was my mistake.

I would strongly recommend avoiding Rightangled and 0044CovidTest when it comes to doing covid testing. They are not capable of providing the service and should be removed from the government's list of providers in my view.

Shoddy resellers of a poor service.
Don't get a day 5 test for "Early release".
If Day 5 is a Monday, they might get it on a Tuesday, the delay is 48-72 hours(if you're lucky) so that's Friday - Day 9. If there's a weekend involved, you'll get it on Day 11. After your release.
And yes, this is exactly my experience.

Absolutely appalling! I was charged £35.45 for shipping. I could have sent a pallet for that much money. The kit only arrived 3 days after ordering, beside paying that much. I tested and posted straight away and I still haven't got a result for day 2 (at day 8). Lucky I haven't picked their test to release kit. I got a test to realese with another company and it was the opposite experience. These guys must be Boris's mates and set up a lab out of the blue!.

Do Not use !!!

Tests were late to arrive and then impossible to get test results back !

I had to put one star but really none would be good enough.

Their customer service does not answer the phone and by email they dont provide you with the information you require.

I personally wouldn't use this company for their Test to Release tests. I sent my sample off on Day 5 and its now Day 8 and the lab still hasn't 'received my sample' even though Royal Mail has said it's been delivered and the sample had guaranteed 24 hour tracking. I understand that they do not receive deliveries on Sundays and that they are busy but what an absolute waste of money. Luckily the guy from customer service offered a full refund if I still do not hear back within 24 hours.

My experience matches that of the reviewers below and purchasing the Day 5 test to release kit was a complete waste of money. Don't bother. It's now day 8 and I haven't received the results. They've been shown as received by the lab for the past 3 days! I've checked the company's refunds policy and it's (a) a wholesale avoidance of liability or any chance of a refund, and (b) incredibly poorly drafted...giving a clear indication of the low rent fly-by-night companies the British Government has happily promoted as trusted suppliers. A national disgrace and no doubt a money-making scandal, with zero Government oversight, we'll read about in years to come.

Terrible service . Ddi not send the test kit . No reply on email . No response on email . How can i complaint or refund. Looks lie a bogus company and need to inform UK.GOVto remove from trusted providers
I will also try to make complaint on consumer forum to get money refund back

Avoid this company! Not a single good thing to say about my experience with this company! Dont let the cheap price fool you, they charge a ridiculous £35 as a minimum delivery fee making the total cost more expensive than their competitors. On top of charging an extortionate amount for delivery the test kit then did not arrive for four days so I was late to take my Day 5 Test to Release test. It has now been four days since I sent back my test and I have still not received my results back. My 10 day quarantine will likely end before I get my results back making this a complete waste of money. In the time I was waiting for my Day 5 Test results to come back I was able to send off and get my results for my Day 8 test from Randox. Would highly recommend Randox over this company. This company is not fit to be listed on the government website to provide a covid testing service. Avoid!!

Terrible service, stressful, waste of money. Stupid system. Ordered day 2/5/8 in one order and apparently they can’t handle that, you need to order them separately.

While the service seemed great initially, their system has missed one of my tests.

Update: Thanks for your reply. I followed the same steps as my partner and registered my kit as a day 2 + day 8 pack and scanned both bar codes when I created my account. The only difference was that I opted to create my account with Google instead of just using an email. My partner got the results fine.

£35.45 shipping and they cant even send it on time !!

Received my Day 5 result on Day 10. NO CONTACT INFO on the website that 0044Covidtest's operate from called 'Rightangle.' so could not chase up my test result sooner. Paying £60 for a Test to Release was a complete mistake.

2 stars not one because I received the tests on time and the responded to my email quickly... But Day 5 results came back 4 days later on day 9 of my isolation so just one day before the whole isolation was over and I missed 3 days at work. What is the point of paying for realese test on day 5 if you need to wait to be realeased almost up to standard day 10... Ridiculous.

Paid for 2,5 and 8
Now on day 5 and not got day 2 result yet.
Not boding well so far
Now day 6, my wife received her day 2 results today.
Nothing for me.
Ok, I’ve updated my experience.big improvement, Had the most important result, ie day 5 today. Received on day 6👍
Gets worse, they now say my day 5 is inconclusive even tho issued me with a day 5 release. Wife’s day 8 result has arrived on day 7!! Think they meant it to be the day 5!
Day 8, had a response from trust pilot saying Rightangled don’t believe I’m a real customer and I’ve made it up😂😂sent the info they asked for.

Horrendous experience, not worth even one star
Due to an information error, ordered the wrong test. One hour later (the test was not even prepared for sending as yet), called Customer service to exchange it with the right test which was impossible. After writing two emails and had two calls with 0044 covid test Customer service, the reply arrived several days later, negative. On top of all, the test did not arrive per the Government requirements, although it was ordered well in advance; the test was not received and I received a message that it was returned to the laboratory. I had to arrange another test, no to mention the waste of time and money and the lack of professionalism encountered. The contract is unfair in a way it forces customers to spend money without receiving any value and there is no compensation, neither material nor moral for the damaging experience.

Day 5 sample sent on Friday. Rightangled confirmed it arrived on Saturday...It is now Tuesday and I have no test results. This is more than the 24/48 hour turn around time stated on their website!

Glad I did not use them for a fit to fly or I would have missed my flight!

Company useless at giving me an answers. They say they are busy and results are sent back within 24/48 hours...which they are not!

AVOID this company!

They are a BIG SCAM.i was stuck at eurostar and booked a kit. after I paid I didn't receive the PCR booking reference required to fill the locator form. Although on their website there is a pop up that says that once the order is placed you would receive the CODE.
As I thought that I did something wrong I tried again and as I didn't receive any code I decided to book through another provider who sent me the code in 10 MINUTES!!!
And of top of this they WERE CHEAPER.. £85 vs £95.45!! £10 more for a horrible service...
After I booked with the other provider I SENT 2 EMAILS to ask them to CANCEL.. I had checked my emails and more than 40 minutes later hadn't received anything..
One person replied stating that they saw me going xxx times on their website and nevertheless they sent 2 packs and said that I can't get a refund.. He told me that I can keep them in shelf for 12 months and that I would receive 2 codes for when I travel.. Crazy!! by then the prices will be slashed by 2 and not even sure that I will need them as I am fully vaccinated.
For their convenience they CAN'T BE CONTACTED BY PHONE but when they receive emails it seems that they don't act too.
It is a disgrace that the government put third party companies as legit when they are surely intermediaries cashing on commissions...
I believe that they took this name ONLY to APPEAR FIRST IN THE WEB SEARCHES
If I don't get my MONEY BACK I will post my comments on ALL FORUMS and complain to NHS.. I have paid 95.45 x2 ie £190.90 for no reason but it will help people to know my experience and that they are greedy people cashing in on the current situation..

No tests arrived, no refund. Do not use these conman!!