Abysmal customer service
I was interested in signing up with tomorrowbio and wrote to them requesting some technical information.
First i opened a ticket with them #76509904 , which was closed unceremoniously by a certain Will without even the courtesy of a reply. I then arranged for a callback, with a certain Fernando, which never came. They did not even acknowledge the missed event, for which i set my evening aside. So unprofessional.
I even reached out to Emil via a discord DM. Again, * crickets* . I tried reaching their provided number, but no response.
This is absolutely appalling from a company that deals with matters regarding life and death. Imagine you are in an emergency and cannot get through. Its over! Looks like emil is already taking a nap in his dewar.
Be careful who you trust in such matters, what is at stake is not just your life but also a lot of money.
Highly disappointing experience.