Go to PureGym - my EF gym was repossessed by their landlord, they didn't communicate anything and won't refund me for the months it has been unavailable.
They "closed for refurbishments" for supposedly two weeks in September, I was charged for the full month. I was happy to pay with the promise of an updated gym. Then in mid-October a sign appeared on the front door of the gym from their landlord essentially saying the property had been repossessed. I was also charged in full for the month of October. Absolutely none of this was (or has since been) communicated to members - the fact that their gym has literally been forced closed. The only way you would know is by going to the gym and finding the door padlocked with a sign on it. No one has emailed or messaged to say that our membership would be terminated or valid at another gym. I emailed the company last week requesting a refund for the two months where the gym has essentially been shut, that was completely ignored. Really sucks that they treat their customers like this as the gym was pretty good and super local to me. A PureGym opened one road over about six months ago, I would encourage everyone to just go there instead.
Besvarelse fra Energie Fitness
We appreciate you bringing this to our attention. We're sorry to hear about the gym closure and the lack of communication regarding your membership and the charges incurred. We'll investigate the matter to understand what happened and how to prevent similar situations in the future. We value your feedback.