Nadine

I have been a loyal Airauto customer for many years, but the quality of their service has declined dramatically.

While check-in went smoothly and the employee was friendly, the car itself was dirty and poorly maintained (even the tires lacked proper air). Unfortunately, the return process was far worse.

I arrived a few minutes before 8:00 a.m. and was only the second person in line, yet the staff began processing cars that had just arrived instead of serving customers in order. As a result, I was forced to wait while eight other vehicles were handled first.

Despite several employees being present in the parking lot, only one young man—who was rude and unprofessional—was handling returns. Because of this disorganization, I and other customers nearly missed our flights. Even a kind family with a baby was mistreated by the employee — they arrived first, before 8 a.m., yet were the last to be served.

Adding to the frustration, Airauto does not provide a key drop box for early returns. Instead, they charge an outrageous €50 fee if you return the vehicle even slightly before 8:00 a.m., which feels like a deliberate tactic to extract more money from customers.

Additionally, their advertised pricing is misleading. The website lists a €40 fee for a second driver, yet I was charged €60.

Between the poor service, lack of vehicle maintenance, and questionable business practices, I can no longer recommend Airauto.