Robson

Terrible lying customer service and websites
Terrible customer service, several websites as fronts for them or supplying on their behalf. They don't care and are frankly gangsters.

Lying phone team. Was told 3 different stories about my order. First it had been shipped and to speak to DPD as not their issue now (seriously, oh and dpd where brilliant helping me sending emails of scans and everything), then it was "Just shipped today and you will have tracking number in 5 minutes", 3 days later no tracking number, next it was "Oh they are out of stock, we will send you more when they arrive" and phone call mysteriously hung up so another 20 minutes slog through their system to speak to someone.

Tyres missing. Go find them yourself.

Partial delivery? Go find it yourself.

Delivery time of 3 days? Nope because they ship from Europe expect 10 to 14 working days!

Correct tracking numbers? Nope we only have ones from our European warehouse to shipper, so it's recorded delivered and you have no way to track order. Phone for tracking numbers, get hung up on after 25 minute wait.

Refunds? 3 weeks later I'm still waiting on one, after they have confirmed tyres returned!

I've now ordered several sets with them in 2024, and every single set there has been a major tracking or supply issue which I've been lied or misrepresented to by their customer service team.

Terrible customer service, several websites as fronts for them or supplying on their behalf. They don't care and are frankly gangsters.

Lying phone team. Was told 3 different stories about my order. First it had been shipped and to speak to DPD as not their issue now (seriously, oh and dpd where brilliant helping me sending emails of scans and everything), then it was "Just shipped today and you will have tracking number in 5 minutes", 3 days later no tracking number, next it was "Oh they are out of stock, we will send you more when they arrive" and phone call mysteriously hung up so another 20 minutes slog through their system to speak to someone.

Tyres missing. Go find them yourself.

Partial delivery? Go find it yourself.

Delivery time of 3 days? Nope because they ship from Europe expect 10 to 14 working days!

Correct tracking numbers? Nope we only have ones from our European warehouse to shipper, so it's recorded delivered and you have no way to track order. Phone for tracking numbers, get hung up on after 25 minute wait.

Refunds? 3 weeks later I'm still waiting on one, after they have confirmed tyres returned!

I've now ordered several sets with them in 2024, and every single set there has been a major tracking or supply issue which I've been lied or misrepresented to by their customer service team.

I've been using Anachem / A-kem now for several years, and truthfully Ross has really helped me with not only my understanding of his products being sold, but how to grow my collection of cleaning products to be complementary to my usage.

I swear by A-kem now, and use nothing else on my daily car, the other half's car and out show cars.

If there's better products out there, I can't afford them, the value on most of the range is spectacular and I've never once felt that they are cheap products. I used to be a hard core Auto Glym man, but I bought any of it in 5 years now since buying from A-kem.

I can now actually get a major competitor at cost with my current work discount, and I would still rather buy A-kem over it because of the personal touch Ross always has given me and I believe in his mission goal of value for money, second to none personal service and a superior product every time.

Their snow foam, purge / cleanse wheel cleaner, tyre ultra slick and window cleaning products have even made their way to my work van again over the competitor available for free.

The company has also keen kind enough in the past to donate towards charity for cancer research and I will always be eternally grateful.

You just won't get better. CR