Sean

Dear Sean,

Thank you so much for taking the time to leave such a wonderful review! We’re delighted to hear that your pristine iPhone 12 Mini arrived in such great condition, just like new, and reached you the next day. It’s always fantastic to hear when our customers receive their phones quickly and in perfect packaging—it really speaks to the care and attention we put into every order. Your satisfaction means the world to us, and it’s great to know you appreciated the extended 14-day return window, which we offer to give our customers that extra peace of mind when shopping with us.

We completely understand your point about the phone originally being sold in Russia. At The Big Phone Store, we source high-quality devices from various locations to ensure we can offer the best possible prices and conditions to our customers. Rest assured, all our phones are fully tested and unlocked, so they work seamlessly regardless of their original region. We’re glad to hear that the phone works perfectly for you and that you were pleased with the above-average battery health of 90%, which is higher than our minimum standard of 85%. It’s little details like this that make us so proud of our refurbishment process!

As a small, independent company based in the West Midlands, we’ve built our reputation on delivering excellent products and customer service. We’re thrilled to be ranked among the highest in the market for new and refurbished phones, and your positive feedback plays a significant role in that. We know that buying refurbished can sometimes feel daunting, especially for first-time buyers, so your recommendation will surely help other cautious customers feel more confident about choosing us for their next device.

By opting for a refurbished phone, you’re not only getting fantastic value, but you’re also contributing to a more sustainable future. Every device that gets a second life is one less item headed for the landfill, helping us all work towards a greener planet. 🌳 We’re so pleased that you chose to shop with us and support this eco-friendly approach. It’s a win-win: you get a top-quality phone at a great price, and together we help make a positive impact on the environment.

For those who prefer to shop in person, we’re happy to welcome customers at our store in the West Midlands, open Monday to Friday from 9 am to 5:30 pm. Whether you visit us online at [www.thebigphonestore.co.uk](http://www.thebigphonestore.co.uk) or stop by in person, our goal remains the same: to provide you with an exceptional shopping experience, just like you’ve described. Your feedback is invaluable, and we truly appreciate the time you’ve taken to share your experience with us.

Thank you once again for your kind words and recommendation. Reviews like yours not only boost our team’s morale but also help others feel confident in choosing The Big Phone Store. We look forward to assisting you again in the future, and if there’s ever anything else you need, don’t hesitate to reach out!

Warm Regards,
Sarah
Customer Services @ The BIG Phone Store 😀

Hello Sean!
We are very pleased to read the sincere reviews.
Thank you for choosing our company. We are glad that you were satisfied with everything.

Best regards,
AUTODOC Team