Cj Sullivan

Canada

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Anmeldelse af ZombieZalad.co.uk


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Scam/Fraud alert

I received an email offering Disney+ for $2 per month, decided to check it out and once I noticed it was not Disney but some 2nd rate game site I messaged them within minutes of signing up to cancel service. I was notified message received and there was no subscription, thinking I had successfully cancelled this service I was shocked to see a charge of $57.25CAD for a 14 day period 2 days later. I messaged immediately to complain and was told if I cancelled before 24 hours had passed it would not be approved and no refunds would be allowed. I have subsequently cancelled this subscription. What I find interesting I wanted to look for info on their site I paid for 2 weeks of service (unfortunately) and the site will not allow me in saying I had cancelled subscription. So even though you pay for a service you are not getting you cannot get into site unless you agree to renew it seems and instead of having 48 hours to cancel they have lied and you only have 24 hours to cancel.

19. maj 2023
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Besvarelse fra ZombieZalad.co.uk

Hello "Cj",
Thank you for your feedback.
On a good note, we are definitely not scammers and never have been. If you have been charged for a membership, you most likely signed up for one of our trial periods and forgot to unsubscribe. This happens a lot to some people, and we try to help as best as we can.
Sadly we or Trustpilot have not received any information from you, so we assume that you are talking about another company than ours, or are not a real user to begin with.

In any case; we are more than able to help you with your request, if you contact our customer service at support @ zombiezalad.co.uk

We wish you good luck in the future at ZombieZalad.co.uk!