Jane S

Excellent customer when I telephoned to change my address on my breakdown policy only to find it lapsed last year. Although we didn’t get to the bottom of how that occurred a new policy was set up without delay and the operator was most professional throughout and most helpful. Thank you!

It’s early days for me on the Zoe plan but so far so good. Finding out what foods do/don’t work for my biology is both surprising and a delight. some foods I assumed would be ok for me aren’t and a lot of foods I’ve historically avoided or kept to minimum I can now eat regularly/freely and guilt free. That said nothing is banned and I usually eat what I want as long as I take care with my meal planning.
Being able to understand my blood sugar/fat responses as well as what’s going on in my gut biome has been a revelation and I do hope this will one day become the norm for everyone under the NHS. It certainly helps me feel more responsible for my health.
I’ve signed up for a year, believing I need a decent length of time to make the changes I want and for them to become a part of my normal life. This has cost me £600 but as someone else has already written, I guess it depends on the value you put on your own health and wellbeing. That said, if you buy a £3 coffee every working day for a year then you’ll have paid £780 for that … making Zoe comparatively cheap. I would chosen a 6 month option had that been available but at the time of joining there was a choice of 1 month, 4 month or a year.
Any queries I’ve had have been answered within given timescales and replies have been very comprehensive.
For me, although weight loss is an important part of this journey, becoming more healthy is of paramount importance to me. That said, a few weeks in and I’m down just about half a stone and it doesn’t feel like I’ve been trying to lose weight. I’ve even been eating chocolate as part of my eating plan, bonus!

This plan does require quite a lot of commitment to food planning. I was already eating reasonably healthily but I’m still having to make quite a number of substantial changes to the way I eat. Logging meals is an important part of measuring this for me and it does take time, especially in the beginning when logging recipes and meals for the first time. I think it will get easier as time passes though. Although they say there’s no obligation to log meals I fail to see how I would get the best of the plan without doing so, at least for the first few months anyway. I find the ‘improve’ section of the app most helpful every week which I wouldn’t have if I don’t log my meals.

So for me this a definitely worth the purchase but be aware of the time commitment required in order to get the best out of the app.

Fresh goods received safely and intact, as usual from apc. driver as always friendly and polite.

Easy to order online but not so easy to obtain a response to any questions you may have. Receipt of monies automated but absolutely nothing to confirm what it is that you have ordered. Chased & message left but no response but coincidentally(?) received message a few days later to advise of delivery, which was to be fair earlier than stated when ordering. We had started to wonder if we were victims of a scam. Delivery & assembly of bed by separate company, cheap but totally cheerless, with scraps of plastic left on bedroom floor and rubbish left in driveway. Whilst assembly appears to be fine the attitude of the guys wasn’t the best. All’s well that ends well I suppose but not a great experience of either Ercol or the delivery company. Customer service of the outlet store definitely lacking. Disappointing. I would have preferred to give 2.5 stars but really couldn’t give 3.

Staff friendly and helpful as always. Paint ordered in advance and ready for collection making it an easy and efficient transaction

As usual delivery prompt & everything beautifully packaged & in order.
I’ve taken off a star because the gooey rascals were less gooey than our previous order & rather dry. We did put the rascals in the freezer immediately upon arrival and have eaten just 2 which had only been frozen just over a week - 4 left so we’ll se how they are in due course. Everything else yum 😋 ps

Door and cabinet handles arrived in good time & well packed. Good quality. I’ve used the DHC before and will use them again when the need occurs. Thank you.

Ps online chat facility also very useful & helpful in checking a few things out beforehand.

Arrived well packed & all intact. Handle beautiful so will be popping a full order in for our new kitchen in due course. Thank you.

Order arrived in excellent time and well packaged with clear explanatory notes. We appear to have had success in getting rid of many of the pantry moths from the clear up after and the aftercare sticker has caught a few stragglers. I'm just crossing my fingers we don't need to do another treatment but I would re-order should it be necessary. We shan't be keeping bird seed in the garage again that's for sure!

My order from Betty's arrived on schedule and beautifully packaged with everything in tact. The chocolate cake and Yorkshire teabread went straight into the freezer so can't comment on those as yet.... but....... the fondant fancies were just fabulous and to be honest even better than I had even dared to anticipate. I placed my order having seen Nadiya Hussain and Fred Sirieix visit Betty's on BBC2s Remarkable Places to Eat and let's just say when there's another celebration to be had I'll be ordering again! Thank you.