Extractive and deflective business…
Extractive and deflective business practices
Summery:
- Extractive business practices
- Almost no existent customer service
- Overall ethically dubious
I tried a free trial for now TV, It was a good selection so I went onto an entertainment package. Then the next couple of months pass and I've been charged extra for a "booster pack"
After the trail you automatically get this booster pack, which means you don't get adverts for a service you already pay for.
So not only should this package not exist it was automatically added despite me already moving onto a service.
Understandable I looked for a refund via their site. They don't have a customer service team. So if you have any problem of any kind good luck.
On the site they brag "We've found that 90% of members don't need to get in touch after reading one of our articles" which means 90% of members gave up.
You remove cognitive ease from your site for refunds and problems and they magically disappear, amazing.
In summery, as you can tell from their abysmal score overall, Now TV has some appalling extractive policies in place and customer services is almost non existent and where it does exist its deflective.
Funny thing is I would have continued my service if not for these practices, they lost out on money through trying to extract more.
With the pure amount of streaming services available, your better off avoiding this one.
17. april 2023
Uopfordret anmeldelse