Sophie

Hi Sophie,

We’re sorry that you have had a poor experience with us. We are seeing a higher than normal number of parcels in to our network and we are sorry that we have not been able to deliver the high standards that we normally do.

Thank you for your lovely review, we really appreciate this!

Dear Sophie,

We sincerely apologize for the inconvenience you've faced with the delivery of your package. We completely understand how frustrating this situation must be. Please rest assured that we are doing everything we can to resolve this issue as quickly as possible.

Regarding the replacement, we are aware that one of the products was out of stock, and we are working hard to fulfill your order as soon as the stock is available. We recommend reaching out to our customer service team directly to explore alternative solutions or further updates on the status of your replacement.

Additionally, we have already raised a complaint with the courier service to address the delivery issue. We are committed to improving our service and ensuring that this does not happen again in the future. While we rely on third-party courier services, we are continuously working to prevent such occurrences.

Thank you for your patience and understanding. We are confident that we will resolve this matter soon.

You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.

Kind regards,
Customer Services

Hello
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order.
I have sent you a message to your online account with a further update on this.
Regards,
Jane

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Hi Sophie,

Thank you for the review, we're happy to hear that you love the product.

Best Wishes,
Lily & The Yogamatters Team

Hello Sophie,

I am sorry that you weren't able to take my call today.

I do want to assist and get this issue resolved and I am confident I can.

Please can you sign into your account to view the message I have just sent you.

I will be able to get this sorted.

Kind regards,
Jess

Thanks Sophie for taking the time to share this. It’s never easy to hear we’ve disappointed a customer, but your feedback will help us improve, so thank you. We’re always happy to help so do email us at customerservices@crocus.co.uk if you need anything else.

Kind Regards,
Crocus Customer Services

Hi Sophie,

Thank you for the beautiful 5* review.

It sounds like you enjoy using our products and much as we love making them, it's also great to hear about how well our products are working for you! 😊

Love Tropic xxx

Hi Sophie,

Thank you for taking the time to leave a review.

Thanks for taking the time to leave a review. Can you please email support@annsummers.com using the reference TP107636 in your subject line so I can help you resolve this?