It's my view

The order received in an acceptable time and very well packed but trying to communicate with this company is a pure let down. Always experiencing a high level of enquiries, I wonder why. This needs to be sorted Dusk.

Excellent service, paint arrived next day as promised. I know I paid extra for that but even then the price was cheaper than other websites I’d looked at. Easy to order on line and after order placed I realised I’d not ticked the right colour box. Quick phone call and that was easily sorted. Very pleased and will return at a later date. Thank you.

First time customer with TS and so far very pleased. I thought moving internet supplier would be full of hassle and problems, not a bit of it! My first enquiry with Ben sorted all my doubts and I was connected within a week by Lewis and his mate in about half an hour. That’s all there was to it. The most hassle was telling Virgin I didn’t need all the offers they were now trying to offer me, having not mentioned any of them when I first said I was thinking of leaving. True speed are very much cheaper per month and I’m very pleased. Thank you.

Made my second claim in three years ( pet is 3). Vet sends the paper work to them, I apply on line signing in to my account. It’s a very simple process. I’ve needed to phone with a couple of queries and got through straight away with clear English speaking customer services who were very helpful. No problem what’s so ever getting paid back with a reasonable excess that I have to pay. I can watch all the progress from my online account.

Bit disappointed really. The flowers, sent for the birth of a baby, we’re not like the ones shown on the site. What was delivered was quite a small skinny bunch. They were delivered as promised though and recipient liked them but wish I had now gone to Waitrose and bought a larger bunch for £15 bunch and delivered them myself. I paid £30 plus delivery and didn’t think the flowers were £30 worth.

New jigsaw missing two pieces, no hesitation from Gibsons to replace the entire puzzle, ( it was one of 4 500 pieces) very impressed with quick service.

I cannot understand why Trading Standards hasn't investigated this company by now. Update August 2021, Westgate have replied to me review saying my review was considered bogus. I too find it amazing they have not yet been investigated but I assure you I have experienced the worst possible customer service from this company and had to fight like mad to get my refund. I can merely tell you about my experience and that I won’t be going anywhere near this company again. If they spent more time treating their customers better rather than claiming all reviews are bogus, they may get somewhere. Seems to me with so many reviews all saying the same thing, it is not the customer that is in the wrong here.

I was quite surprised reading the poor reviews about this company. I have bought many times from them without any problems and a product that I can't buy in the shops. I think, because the product is discontinued (it's a Beverley Hills stuff). I have always received the product within a day or two. But today, I tried to buy some more as per their website and I can't log on, the website is slower than a snail so wonder if there are now issues. I'll try again tomorrow and update if I place an order.

This company has the worst Customer Services I have ever come across. Order placed end of March and paid for by BACS. Next day order cancelled, out of stock. I doubt it was ever in stock, but that doesn't matter - just refund the customer the money back straight away. But no, 9 weeks later it has taken to get a refund. I've experienced the rudest ever Live Chat conversation. They told me they would withhold my refund for 180 days because of my threats to them - threats being, I said I would report them to Trading Standards - which I've done. This company did nothing to alleviate my concerns that perhaps I had been scammed.Not helped by reading employee reviews on the Glassdoor review site. Their own employees are saying they are under staffed. The company is in denial they have a problem - this is not fake news - my review is genuine. I have no doubt this company, with its impressive website of stock could be a good site to do business with but FGS they need to sharp up their customer services and start taking note of what these reviews are saying about them. All these reviews have the same element - orders placed, not received and a fight to get your money back. Get your phones answered promptly, put someone who understands Customer Service on your Live Chat, react positively towards your customers and you may start to get somewhere and some better reviews! As a result of my experience, will I buy from you again? Not in a life time, I couldn't cope with the stress you put me under!
Westgate are asking me to identify myself to clarify if this is a genuine review. I do not wish to give them any more information about myself or my order. The matter is closed as far as I am concerned.