I was unable to buy the insurance as when I completed the questions on the addrtess page it asked for location. I did not know what this meant so I rang the helpdesk. He did not know either so in the end we did it over the phone. Not a good start.
Trying to download all information to read was equally as bad. It should be possible to print all in one go so nothing is missed. Unfortuneatly it is very haphazard.