I dont understand the negative reviews, maybe they are older. We rented thru Portugal Getaways and for the second straight year everything was simple and straightforward. Pickup at P4 was easy (although a little delayed as the van driver got in a fender bender on the way!) We received a Ibiza automatic in great shape with 32k on the odometer. With a 3k euro hold authorization, there was no upsell on insurance or any other charges. Easy return, even at 4am there was no out of regular hours charge. My 3k euro hold was released within 24 hours. I will use again.