One of the tins had burst open and had…
One of the tins had burst open and had leaked into the bag. Thankfully it had been put into a bag, although there was a hole in the bag and some of the paint had leaked out into the box. We managed to retrieve most of it, I think, but it was a shame to have lost any!
The paint is great, though. We are very happy with it. Just package it more carefully next time.
Besvarelse fra Wood Finishes Direct
Hi Lorna,
Thanks for taking the time to share your feedback.
We're sorry to hear that your order arrived damaged. We take great care to ensure all products leave our warehouse in excellent condition. However, due to the nature of the products, particularly metal tins containing liquids, some damage can occasionally occur during transit through the courier network.
We understand this can be frustrating, please contact us with your order details on hello@wood-finishes-direct.com so that we can look into this further for you.
We appreciate your patience and understanding.
All the best,
SJ @ Wood Finishes Direct