Chaotic software results in wasteful phone call
Chaotic software resulting in nearly 1 hour on phone. AXA email sent ,e to web page, saying my direct debit details had changed 9they hadn't - AXA no longer accept bank direct debits!!). My account would be 'expired' (English?). Phone agent tried to take a credit card (via phone keyboard). Failed 3 times. Then tried to set up new account, was half way through, phone call cut off ... no call back. Decided to try again online (with same credit card). What a waste of everyone's time. Does not someone test this before putting into action? PS Agent pleasant, but just 'obeying orders' from his screen.
Besvarelse fra AXA Assistance
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