AVOID scam
AVOID, I got suckered into the £39 subscription. Tried to use the email termination, but couldn’t recognise my email address even though it was the one I logged in with.
Had to call them, and though they answered quickly, the operator was insistent that I was the one in the wrong and it was clear in their website. Reading their reviews there must be a lot of blind people out there.
Operator cancelled my “subscription” without so much of an apology and refused to refund.
I wish I read these reviews before I was suckered in by this low price for a one of report.
Besvarelse fra Checkmycar
We’re very sorry to read your experience, Barry, and we truly appreciate you taking the time to share your feedback.
We would like to clarify that when purchasing a vehicle report at a promotional price, it includes a 7-day trial to our premium platform. After this trial period, the subscription continues at £39 per month unless cancelled. These details are clearly displayed on the pricing page, during checkout, and in the confirmation email sent after purchase. Subscriptions are not activated without prior disclosure.
We understand how frustrating it can feel if subscription terms were overlooked, especially when expecting a one-off service. We also regret that your experience with our support team did not meet expectations — our goal is always to assist customers respectfully and efficiently.
If you experienced difficulties with cancelling or receiving a refund, we would like the opportunity to review your case personally. Please contact our support team at contact@checkmycar.io
or call +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.), and we will investigate promptly to provide a fair resolution.
We hope you will allow us the opportunity to clarify and resolve this matter, and once addressed, we would greatly appreciate you considering updating your review to reflect the outcome.