Very impressed with the claims process of CarHireExcess.com.

Unfortunately got a flat tyre with my hire car in Spain. The rental company said to call Roadside Assistance which I did and the mechanic removed the flat tyre and fitted the spare tyre from the car boot. The hire car then charged me €454 euros on car return. I submitted my claim to carhireexcess / Defend on Tuesday. My claim was approved on Tuesday and the full amount was in my account on Thursday. No quibbles. Obviously impressed with this service and shall continue using CarHireExcess.