Kilburn -I am a member. The gym itself has a lovely vibe,your are made to feel welcomed. The staff are very professional and friendly. Especially Dawn, she is always willing to help and at times when ive needed it and corrected my posture on the machines. She is always there like the rest of the team to answer any queries I may have. I've been to a few gyms in the área and this by far is the best. The only negative thing for me is the dark walls as there are no windows it would be nice that the walls were a bit brighter. Apart from that I highly recommend .