Well Domink it is now a month and I have heard nothing from the company.

I think it is now a virtual company with a "robot" in Slovakia handling enquires. My dispute is very simple a damaged tyre after car hire ( not seen on handover) and billed £150 but because I was overcharged extra insurance cover £150 was credited to me. The "robot" doesn't seem to be able reconcile this and refuses to pay as it thinks I have already been paid.