​Dear Christopher,
We understand you recently left a one-star review for Airauto. Our official operating hours are from 08:00 to 20:00. As stated clearly on our website and in our Terms and Conditions, all pick-up and drop-off services outside of these hours are subject to an out-of-hours fee and must be scheduled in advance.

We are unsure why this policy would lead to a one-star review, as this information is readily available to our customers.

Sincerely,
Airauto Car Rental