Hi there,

Thank you for taking the time to leave this review.

We're sorry to hear you've had some trouble cancelling your PureGym membership. As a non-contractual gym company, we give our members the flexibility to cancel their membership on a month by month basis. If you have a membership which you pay monthly via direct debit, you can cancel your membership online on our website, although this must be done at least 4 working days before your next payment is due. Alternatively, you can cancel your direct debit with your bank directly.

If you have a fixed term membership, you will need to get in touch with our Member Services team so that they can action the cancellation on your behalf. They can be contacted at member.services@puregym.com.

Thanks, PureGym