When I initially contacted the gym about my illness, I clearly communicated that I was unsure when I would be able to return. I was advised by a staff member to put my account on hold, with the understanding that I could reactivate it when I was able to return.
Had I been properly informed about your policy(sent after dropping couple of email)regarding membership holds and the option to cancel with the ability to rejoin later, I would have made a different decision. Instead, I trusted the information I was given and believed that my account was temporarily paused, as I was told.

Unfortunately, I only realized recently that I’ve been continuing to pay for a service I haven’t used. I’m reaching out to the manager because I believe I received incorrect information, which led to my ongoing charges despite my inability to use the gym.The manager is quite rude, instead of accepting the mistake is now rolling the ball onto me