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I ordered a set of white wall tyres for my newly purchased classic car in order to attend car shows this summer.

Tyres took almost three weeks to arrive by which time I had missed the first show.
Upon opening the packages only to find that they weren’t white wall.

After contacting the company with photos they actually e mailed to say that the photo on their website was the wrong one and they would change it and I could return them if I wanted a refund.
No apology, or offer to sort out or pay for the return of the tyres (a week later they still have the same photo up, still mis-selling the tyres).

I replied straight away to their e mail to say they could either sort out a return label or I would keep the tyres and buy some white wall inserts (at almost £100) if they sent me a good will gesture of £35 towards the inserts. (If I had just wanted the plain black tyres I could have bought them for a lot less from another company so I was still be losing out but just wanted my car sorted for the car shows).

Over week later and numerous e mails I have still not heard anything back.
I have given up and now having to contact my credit card company to try to resolve the issue.

After missing two of the only car shows i could get to this summer it’s looking like I’m also going to miss the final one I had planned for this weekend due to this incompetent company.

20. august 2024
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Besvarelse fra Tyres Net

Hello,

Thank you for your review.

We understand the inconvenience caused and are committed to making things right.

Please accept our heartfelt apologies for any trouble this has caused.

We will solve the problem once we have the number of your order.

Best regards, tyres.net