Dear Jakob,

Unfortunately, there are currently no agents available in your language. Therefore, to solve this issue in a timely manner, the following message will be in English.

We are sorry to hear about your negative feedback.

Please be advised that the product you have purchased is an account, not a key. A new account has been generated for you, containing the content you purchased.

Upon reviewing your order, we have identified the report you created. It appears that you mistakenly purchased the account believing it to be a key. Prior to resolving this matter, we have reached out to the seller to verify the account.

We will provide you with updates and information through the report you submitted. You can access it here: https://www.kinguin.net/app/dashboard/rc.

We appreciate your understanding.

Best regards,
Weronika