Anmeldelse af Energie Fitness - Brentford


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Manager needs sacking!

Rude gym with rude staff, and if you tell the manager he shouts at you and blames you. Very toxic, people will fight you to use the equipment or over nothing at all. Again, in this matter, the manager will blame you. I was give trophies by this gym etc at one point, totally gone downhill and is as passive aggressive as they come.. Totally underhandedly ran gym, and as I say, you can’t even tell them when or if the equipment needs changing - it doesn’t, for the simple reason the manager is always right and runs the place with fear - DO NOT GO. Agree with other comments that manager is a bully, and that the customer service number and complaints service for this brand is nonexistent and doesn’t work!! I mean people are even allowed to come in and interrupt classes violently and get away with it because the manager runs the place like a prison yard, which, incidentally, the place being so small looks exactly like! 🤣

10. februar 2024
Uopfordret anmeldelse

Besvarelse fra Energie Fitness

Hi James,

I hope you're having a great day.

We're very sorry to hear you are unhappy with the level of service you have received whilst attending one of our gyms. We want all of our members to be comfortable at all times but it seems we have fallen short on this occasion and we can only promise to try to do better in the future. We hope we can regain your trust in the near future by creating an environment that gets our members motivated to reach their goals.

Thank you for taking the time to leave a review and bring this to our attention.

Best wishes,
énergie Fitness Central Team