I placed an order with this company paying extra for next day delivery. I was advised by Paint Direct to expect my delivery on Tuesday 23rd May. My order did not arrive.
I contacted Paint Direct by email and phone - Philippa handled my complaint. Philippa was very helpful and apologetic. She explained that they have difficulty with couriers (don’t we all) and they find it difficult getting a reliable courier to deliver paint. FedEx was at fault failing to deliver as per contract. My order was delivered the next day, a day late. Philippa offered me the option to return the good and receive a full refund and this was duly done. So despite the problem I would recommend Paint Direct - I cannot recommend FedEx.
I feel sorry for such companies who do their best but are let down by shoddy courier companies that couldn’t care less.