zumzum.ca Anmeldelser 

2.198
TrustScore 4.5 ud af 5

4,6

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Great reliable service. Way better than Costco online. Ordered a few times from them before and will be ordering from them regularly from now on. Was hesitant to try any frozen or refrigerated it... Se mere

Bedømt til 5 ud af 5 stjerner

Yes!! It's legit!! I'm in Brampton and ordered several items yesterday. I got a text immediately saying my "chauffeur" will deliver my order today and low and beyond it arrived! And during the time pe... Se mere

Bedømt til 5 ud af 5 stjerner

I’ve ordered a few times already and things just don’t change. Packaged properly, no errors or omissions, fresh produce, quality products. Alina was amazing, kind, polite, professional and so helpful.... Se mere

Bedømt til 5 ud af 5 stjerner

I read the reviews on google before deciding to place an order. Although many negatives, I just went ahead and placed an order and it went very well. No hassle, nothing off and the delivery lady, Alin... Se mere

Virksomhedsoplysninger

  1. Udbringning af dagligvarer

Om zumzum.ca

Skrevet af virksomheden

Delivery for Groceries Purchased at COSTCO BUSINESS CENTRE.

Zum Zum is an independent delivery service and is not affiliated with or endorsed by Costco Business Centre.

Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 50 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,6

Alle anmeldelser

(2.198)

59 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

No hitch

No hitch. Quick ordering, excellent communication, timely and accurate delivery. These guys know how to deliver exceptional service

23. april 2024
Bedømt til 3 ud af 5 stjerner

Dented cans

I like the price and the convenience but received 4 dented cans. I would have had to repack part of the order to get it picked up and replaced. Very inconvenient as I had already thrown out the packaging. No offer of credit or anything else.

12. april 2024
Bedømt til 5 ud af 5 stjerner

Great time-saver and solution for someone without a car

As a city-dweller without a car, I had no idea I could access Costco products and prices. Great service. Loved getting text updates of when the delivery was expected to arrive. All arrived perfectly. Nice to see a discount applied when one of the products was on sale in the store. All-round good experience - and without having to spend half a day to get to Costco, shop, and get home, and without having to buy a Costco membership.

9. april 2024
Bedømt til 5 ud af 5 stjerner

Great experience

I had never heard of this company but I was looking for something and they had it. I took a chance and bought it. They were great. I received the product within 24 hours. I received several updates as to when I would be receiving. I wouldn't hesitate to use them again.

9. april 2024
Bedømt til 5 ud af 5 stjerner

Great price and delivery

Great price on what I ordered the delivery was great and came as expected and I was messaged before and after the delivery was made. Free shipping but a 10 dollar tip for the driver is mandatory, which I am happy to pay as they are very good at following the delivery instructions I leave for them.

28. marts 2024
Bedømt til 1 ud af 5 stjerner

Disappointed

First order was great. I have been trying to place another order for a couple of weeks and I keep getting a message that my account is under review. I have reached out to the company several times via phone and email. No response. Very disappointed

1. marts 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Very gross service

The way you guys package the order, just let it open. I never thought it was like that not package properly, left open for people to see .I only received 4 out of my purchase of 5 supplies I ordered. I don't know if someone steal one because it was left open without a full package covering. And one was open too. I will never recommend you to anyone or purchase anything else from you. Very disappointed.

22. februar 2024
zumzum.ca-logo

Besvarelse fra zumzum.ca

Thank you for taking the time to share your feedback. We understand the importance of ensuring that all orders are delivered accurately and securely, and we strive to provide the highest level of service.

Upon reviewing our records, we can confirm that all five boxes associated with your order were delivered in full, and there was no indication of tampering at the time of delivery. For your reference, we have sent you photos that document the condition and completeness of your order upon delivery.

We would also like to clarify our delivery process for further understanding. We deliver from Costco Business Centre directly to you, facilitated by our dedicated team of shoppers. This direct approach enables us to customize the packaging—using either paper bags or boxes—based on the specific nature of each product, ensuring their safe and efficient transport. Please note, this method does not involve third-party shipping companies, and therefore, items do not arrive in sealed boxes.

Additionally, we want to address the delivery attempt made to your residence. Our records indicate that our shopper made significant efforts to personally hand over your order by calling you six times and waiting at your door for over ten minutes. Unfortunately, we did not receive a response during this time. In adherence to the instructions provided, and with the intent to respect your preferences to leave the boxes at your front door, your order was carefully placed at your front door.

At Zum Zum, we are committed to accommodating the unique needs of our clients, including specific delivery instructions to ensure minimal disturbance. We sincerely apologize for any inconvenience you may have experienced and are here to address any further concerns you might have.

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Client Relations Team

Bedømt til 1 ud af 5 stjerner

Terrible service

Terrible service. List items not current at store. Constantly canceling and making excuses to not delivery purchased items. What a waste of time. For the automatic gratuity they charge you're better off to get your own client card to the store directly. Keep in mind they're already making a decent % back from the store as an executive business account holder.

*of course I couldn't utilize your scam services, you canceled my order for no reason and wasted my time. Terrible service in every way, even your response shows how ridiculous zumzum is.

22. februar 2024
zumzum.ca-logo

Besvarelse fra zumzum.ca

Thank you for taking the time to share your feedback. We value all input as it helps us continuously improve our services.

We must note, however, that our records do not indicate that you have utilized our services. While we respect the open forum that Trustpilot provides for reviews, we are genuinely surprised and disheartened that unverified information can sometimes be posted, potentially misleading consumers.

At Zum Zum, we are committed to transparency, security, and the highest level of customer service. Part of this commitment includes employing sophisticated fraud detection algorithms to ensure the safety and trustworthiness of our platform for our valued customers. Unfortunately, this means that in certain cases, we must restrict access to our services.

We understand the frustration and inconvenience this may cause and apologize. We encourage anyone with concerns or needing clarification to reach out directly to us. We believe in direct communication and are always here to address any issues or provide the necessary assistance.

We remain dedicated to upholding the integrity of our services and hope to have the opportunity to demonstrate our commitment to excellence to all our customers, including those who have yet to experience our service firsthand.

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Client Relations Team

Bedømt til 5 ud af 5 stjerner

Great service

If someone needs something that is only available at Costco and you are not a member of Costco, using Zumzum is the best solution. It has a very reasonable price and great service

20. februar 2024

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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