Zone Property Management Anmeldelser 108

Claire Pierce has been appointed our property manager. She has been like a breath of fresh air. Visited our site, listened to any issues and responded positively. I’ve also had excellent feedback from two neighbours thanking her for the speed and thoroughness of their dealings with her.

As I couldn’t reply to my original review that I left on google, I shall reply here!
You state that the fire alarm issues aren’t reported soon enough for you to respond? I can tell you that the issue was raised with yourselves within minutes of the fire alarm going off, yourselves did not report it until TWO HOURS LATER!! As for “residents” setting off fire alarms? We reside in the flats that are either bought out or mortgaged, please tell me who in their right mind would set off fire alarms??? Sophie is very passive aggressive and somewhat rude to residents who are raising issues, you do realise you are being paid for a service? As for the shutters, it’s not RESIDENTS over riding the alarm, it’s people that shouldn’t be entering the building! Also, the smoking in the stairwell is not RESIDENTS, it’s school age people! You didn’t address the sofa in the corner of the car park? The car park is being used as a hang out, there’s people with young children who don’t feel safe to go to their own cars! Also, why is there not cameras on the entrances? That may stop half the problem….. you are being paid a lot of money collectively and all residents are getting are passive aggressive replies and being made to feel like they are a nuisance!! Like I said before DO BETTER!!! Date of experience….its been ongoing!! Three weeks without being able to use the front intercom!!

Excellent service provided by Uyi our property manager. He is responsive to enquires and get things done. He took over the management of our block and we can see the improvements. Keep up the good work Uyi

I am absolutely appalled by the complete lack of professionalism and "Duty of Care" shown by Zone.
For over a week, I have been reporting an urgent water leak dripping through the bathroom light fittings in my flat. Despite the obvious and severe ELECTRICAL HAZARD and risk of fire/electrocution, my repeated emails have been met with total radio silence.
Even more shocking is that when I finally reached someone, they had the audacity to tell me to "handle it myself." This is legally and practically impossible. As a leaseholder, I have no legal right to access the flat above or the building’s common service risers. Trace and Access is the management company’s responsibility, especially when it involves building integrity and communal infrastructure.
By ignoring this for 5+ days, Zone is allowing structural damage to worsen and is knowingly leaving me in a dangerous living environment.

Furthermore, as a leaseholder, I am aware that the Buildings Insurance usually covers 'Trace and Access' for such emergencies. Your refusal to even investigate or initiate an insurance claim is a blatant failure of your management duties. I demand that you provide the insurance policy details and dispatch an approved contractor immediately to locate the source of the leak.
If this is not resolved within the next 48 hours, I will be:
1. Escalating this as a Category 1 Hazard to the Local Council’s Environmental Health Department.
2. Filing a formal complaint with the Property Ombudsman.
3. Holding Zone fully liable for any electrical damage or structural repairs required due to their negligence.
Avoid this management company at all costs if you value your safety and property.

worst service in cassio green watford property

Ellie - Andrea Murphy is always extremely polite and professional when dealing with any contract matters or queries. Reponses are always in a timely matter, and she is quick to resolve any issues that may arise. I am really enjoying working with Ellie and she s a credit to the company.

I have dealt with Ellie directly several times now over the past few months regarding quoted works and I have found her to be extremely helpful and she goes above and beyond every single time, which as a contractor makes my job 10 times easier.
Thank you Ellie!

Dealing with Christie at zone management has been an absolute pleasure! Anytime that anything has been needed by myself has been dealt with it the upmost professionalism & with rapidness, extremely professional, very polite & a great attitude! A absolute all rounder! I wish I could be lucky enough to have her working for my company! Thank you again for everything Christie. Ryan McKee

Although it is not easy being managing buildings that include dozens of flats/properties, I have found that contact with Zone has been truly great so far. We own a flat in a block and there are always numerous issues to navigate. Christie in particular, is super responsive, always helpful, polite and finds solutions for us. We are very grateful!

I would like to take a moment to leave some personal feedback for Christie, who has been my main point of contact since I moved into my property in March 2025.

In every interaction I’ve had with Christie, the service has been consistently professional, polite, and quick to respond. Communication is always clear and helpful, and it’s reassuring to deal with someone so reliable, efficient and most of all friendly.

Keep up the great work, Zone are fortunate to have you onboard.

It has been a pleasure to deal with Christie at ZoneProperty. She has proven to go above and beyond to help me with the queries I have had in the last year and cannot fault her dedication, customer service and warm-hearted approach to the work she does. Many thanks to this company!

I needed to contact Zone Property Management to deal with parking fine queries. I want to say a huge thank you to Christie. She was so helpful and without her assistance I doubt we would have got the issue resolved. She is an absolute credit and took accountability of the situation, showing great empathy and professionalism. Thank you so much Christie.

Ellie from Zone is the property and fire compliance manager/ officer at a property in Bletchley and deals with any number of problems quickly, efficiently and with care.

Zone have taken over our property and have been a major improvement compared to our predecessor.
The response and reaction time to resolve problems and any questions that we may have.

We just wanted to take a moment to express our gratitude for Christie's amazing help in resolving our issue.
She was proactive in following up and keeping us updated on the progress all the way through!

Thank you once again!

First class service from all at Zone - Was a pleasure working with them and would not hesitate to recommend.

★☆☆☆☆ Unprofessional, Unresponsive & Rude – Serious Safety Issue Mishandled

I rarely write reviews, but my experience with Zone Property Management has left me no choice.

I initially received a notice about urgent electrical and fire safety checks at my property, and I fully understood the importance. After receiving multiple chasers, I arranged an appointment, but had to cancel on the day due to unavoidable work commitments—for which I was sincerely apologetic.

Since then, I have made three follow-up emails and four phone calls to reschedule the inspection—all completely ignored. It’s unacceptable, especially for a matter involving health and safety risks.

When I finally did get a reply, it was from someone named Uyi, who was shockingly rude and unhelpful—a completely unprofessional response after I had been chasing them for weeks.

No resident should have to fight this hard to ensure basic safety checks are carried out, especially when they’ve shown willingness to cooperate.

Zone Property Management needs to retrain their staff in basic communication and courtesy—and start treating resident safety with the urgency and respect it deserves.

We are now suddenly asked to pay an extra £1.3k because their assumed budget for this year is not going to make it!!! Property’s main gate was broken for over 3 months which lead to our parcels being stolen day in day out. Everything takes so much time to get fixed. I would not recommend and would change them straight away if I could.

It's been a great pleasure working along side ellie and zone property management. The communication, efficiency and outstanding work ethics to ensure that the works carried out run smoothly and that are completed to the highest standard and adhering to the lastest regulations. Looking forward to working with zone property management in the future

Been contracting to Zone for over 6 months, always a pleasure to do business with kind and helpful people, look forward to doing more business in the future!