My lovely friends had given me £350 gift card to buy towards a decent wetsuit. However these vouchers were in £50 x 7 for some system issues l couldn't use them all in one go and my Discount code wa... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Reply to my question about products was very quick and to the point - answered my question and enabled me to select best product for me and order it. So much better than a chatbot!
I'm a huge fan of Zone 3 as they sponsor lots of sporting events down here in the south, particularly triathlons by Challenging Events. I purchased their Advance 2 wetsuit and after 3 years it... Se mere
Virksomheden har svaret
I had a sizing issue with the Agile women’s wetsuit (I have wide shoulders!). Despite being just outside the returns window and not having used it, Zone3 allowed me to return the wetsuit for a full re... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We create world-class products that embody our dedication to the swimming & triathlon community. Products that enhance performance, comfort and self confidence and enable you to to achieve your best and reach your goals. We share the same passion for swimming outdoors, whether your goal is to improve your health and well-being, or race at the highest levels and achieve new goals. We are inspired by that feeling of achievement and our mission is to be part of your journey and experience this together.
Kontaktoplysninger
1 Tannery House, Tannery Lane, GU23 7EF, Send, Storbritannien
- customerservice@zone3.com
- zone3.com
4,6
Fremragende
572 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 64 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great products which they are at Zone3…
Great products which they are at Zone3 occasionally have some issues. The service Sam at Zone3 has provided to help resolve an issue I have had has been outstanding. Very engaging, helpful and diligent in resolving.
22. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Good morning,
We really appreciate your kind words — they mean a great deal to us, and we’ll be sure to pass them along to Sam.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
The ZONE3 Team
Customer service is impeccable
Customer service is impeccable. Extremely helpful when I needed to return 2 items that didn't fit. The products I kept fit very well and are comfortable.
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Thank you so much for your kind words - we really appreciate it!
If you have any questions, please let us know.
Best wishes,
ZONE3 Team
I’ve been so pleased with everything I…
I’ve been so pleased with everything I have purchased from Zone3 & have found the customer service outstanding & product exchange/returns process faultless. Truly amazing.
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Good afternoon, Emma,
Thank you so much for your lovely review. We’re delighted to hear you’re happy with both your products and the service you received.
We’ll make sure to pass your kind words on to our customer service team. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
La atención al cliente es rápida y…
La atención al cliente es rápida y atiende las necesidades de uno, aunque no encontré el producto que quería exactamente en la página la atención al cliente fue excelente.
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Buenos días,
Gracias por tomarse el tiempo para dejar una reseña.
Nos enorgullecemos de nuestro servicio al cliente, por lo que nos complace saber que cumplimos con sus expectativas.
Si necesita ayuda con algo más, no dude en contactarnos.
Saludos cordiales,
ZONE3
Had made a blunder in terms of the size…
Had made a blunder in terms of the size I ordered for some Neoprene gloves. Managed to email customer services and I had the pleasure of having Adam resolve my query to which he did in a speedy manner and diligently.
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Good morning,
Thank you for taking the time to leave a review.
We’re delighted to hear that Adam was able to resolve the issue so quickly — our customer service is something we take great pride in, and we’ll be sure to pass along your kind words.
Thank you for shopping with ZONE3; we look forward to welcoming you back soon.
Best wishes,
The ZONE3 Team
Excellent customer service
Excellent customer service. I had ordered an item that I was having some issues with and the customer service team were so helpful. I received quick responses with great advice and suggestions. When a replacement item was sent, it was done really quickly and the new item has been brilliant for me. Thank you to Kelsie and Sam.
25. september 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Hi Lucy,
Thank you so much for your kind words.
We’re delighted to hear about your positive experience with our customer service team — we’ll be sure to share your feedback with them.
If there’s anything else we can assist with, please don’t hesitate to get in touch — we’re always happy to help.
Kind regards,
ZONE3
Fantastic
Fantastic items, fast delivery, well packaged. Very good quality and design. Flattering and warm items for cold water swimming. Excellent communication from Adam and the team.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Good morning,
Thank you so much for taking the time to share your review — it truly means a lot to us.
We’re thrilled to hear about your positive experience and your interaction with our customer service team, which is something we take great pride in.
Thank you again for choosing to shop with us.
Best wishes,
The ZONE3 Team
Arranging re-delivery
When our order was returned to the DPD depot, and subsequently stuck there for 3 days, Sam responded to our issues quickly, politely and thoroughly. He ensured that a second parcel was sent out on time, and tracked it, keeping us informed of its progress and getting in touch with us multiple times either by phone or email.
Our Zone3 kit has now arrived and looks and feels great - we are looking forward to our trip with our new gear. Thanks Sam, can't fault the customer service at all!
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Thank you very much for your kind words - we’re so glad to hear your order arrived safely and that you’re pleased with your new ZONE3 kit. We'll pass on your review to Sam!
Do let us know if you have any questions.
Best wishes,
ZONE3 Team!
Perfect support
I bought a wetsuit for my partner which arrived within 3 days.
The product was in perfect condition but didn‘t fit so i started the return process.
Due to an issue with DHL i had to get in contact with Zone3 customer support.
Everything was handled fast, helpful and very friendly.
I can honestly say that this was one of the best customer support experiences I’ve ever had with a company, and that’s why I will definitely shop at Zones3 again.
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Good morning,
Thank you for your kind words.
While we’re sorry to hear about the sizing difficulties you encountered, we’re delighted that our customer service team were able to assist you efficiently. We look forward to welcoming you back again soon.
All the best,
The ZONE3 Team
I just wanted to contact Zone 3…
I just wanted to contact Zone 3 regarding an order I have placed, following an email to customer service, I received a reply almost by return, in this day and age almost un-heard of, but most welcome, my query was answered.
Excellent customer service, answered by real people! who understand not AI !!!!
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Hi Andy,
Thank you for taking the time to leave a review.
We’re so pleased to hear that our customer service team were able to resolve your query quickly and efficiently. We take great pride in providing a high level of service, so please don’t hesitate to reach out if there’s anything else we can assist with.
Kind regards,
The ZONE3 Team
Tha idea of product and the quality is…
Tha idea of product and the quality is amazing!
3. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Good morning,
Thank you for taking the time to share such a positive review. Your kind words mean a great deal to us, and we’ll be sure to share your feedback with the team.
Kind regards,
ZONE3
Spotless customer service
I can't fault their service. From the moment I'd hired the wetsuit, through to getting in exchanged due to needing a larger size, and then returning it, their customer service has been spotless. Friendly, acknowledgeable and quick in responding. A shout out to Adam who has been a star!
30. september 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Good afternoon,
Thank you so much for taking the time to leave a review and for your kind words.
We take great pride in our customer service, so it’s wonderful to hear about the positive experience you’ve had with us so far.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
First-rate products and product support
Purchased a Zone3 Wetsuit last year that worked out great to swim both free and breaststroke. This year, circled back for gloves, a vest, and swim socks...ordered one size too small on two items and could not be more pleased with customer support to help with exchange... Rep (Adam) was super timely, helpful, and professional. Will be back for more kit next year.
25. september 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Good afternoon,
Thank you so much for your kind words.
It really means a lot to us to hear how much you’re enjoying your ZONE3 kit, and we’re delighted that Adam was able to assist you on this occasion.
We look forward to welcoming you back next year.
Kind regards,
The ZONE3 Team
Great service and flexibility
Great service and flexibility when I asked for cancelling an order
24. september 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Thank you for your kind feedback!
We’re glad we could assist you quickly and provide the flexibility you needed with your order. Our team is always here to help make things as smooth as possible.
We really appreciate your support and hope to assist you again in the future!
Best regards,
The ZONE3 Team
Great service
Great service, timely delivery, excellent product (Vanquish wetsuit). In addition, I ordered a race belt that arrived with a damaged clasp. They wanted me to send it back which would have cost more for more for shipping than the belt itself. When I told Kelsie this she immediately expedited the delivery of a new belt without the need to send the damaged one back. This is what I call exceptional customer service. For this reason, I will recommend Zone 3 going forward.
18. september 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Thank you so much for your fantastic feedback!
We're thrilled to hear you're enjoying your Vanquish wetsuit and that your order arrived on time. We're also really pleased that Kelsie was able to resolve the race belt issue quickly and efficiently for you — we agree, that's exactly the kind of service we aim to provide!
Your recommendation means a great deal to us, and we're grateful for your support. If there's anything else we can help with in the future, don't hesitate to reach out.
Wishing you all the best with your training and racing!
Best regards,
The ZONE3 Team
Helpful friendly efficient
Friendly, prompt, helpful, efficient and professional responses from the helpline - a big thank you to Adam - keep it up.
23. september 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Thank you so much for your kind words!
We’re delighted to hear that you had such a positive experience with our customer support team. Adam will be especially pleased to know his help made a difference — we’ll be sure to pass on your thanks!
Your feedback means a lot to us, and we’re committed to keeping up the great service.
Best regards,
The ZONE3 Team
Zone 3 never disappoints
They were quick to answer my query and I find that all the things I have from zone 3 have been good quality and practical.
22. september 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Thank you for your lovely feedback!
We're so pleased to hear that your experience with our team was quick and helpful, and that you've been happy with the quality and practicality of your ZONE3 products. Your support means a lot to us, and we’re glad to be part of your swim or tri journey.
We look forward to keeping you well-equipped for many more sessions to come!
Best regards,
The ZONE3 Team
Adam went above and beyond to help when…
Adam went above and beyond to help when I had a returns issue. Very impressed with this company and would feel very confident and comfortable ordering from them again
22. september 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Thank you so much for your kind words!
We're thrilled to hear that Adam was able to go above and beyond to assist you with your returns issue. Providing excellent customer service is something we take great pride in, and it’s always rewarding to know it’s appreciated.
We truly value your support and look forward to welcoming you back again with full confidence!
Best regards,
The ZONE3 Team
delivery problems
ordered some training fins, offered DPD and delivery to a pick up point. Thought this was likely to be more reliable than to my home. Local pick up is the post office. Then found it was sent by evri which does have a local drop off ( nearest evri is 7-8 miles away).Evri tired to deliver to wrong address anyway then said parcel lost. So I arranged a refund which was fine. Zone3 also admitted their error.3 weeks after ordering I get text from evri saying delivered.! I rang post office , as I am a a retired local GP in a small town they recognised my name and having rung them from Spain they agreed to keep the parcel till I was back. I have now returned it to Zone3. Main problem was I wasted maybe 2 hours of my time for nothing and never got to use my fins in training for swim serpentine. It is frustrating that you cannot ring anyone at either Evri or Zone3 and the replies to emails are erratic especially with Evri.
Just feel a bit let down
17. september 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Good afternoon,
Thank you for taking the time to leave us a review.
We’re truly sorry for the inconvenience you experienced and would like to sincerely apologise once again.
We recognise the delivery issues that occurred and have been working hard to resolve them, with the goal of minimising any disruption for our customers.
We hope this matter has now been fully resolved, but if there’s anything more we can do for you, please don’t hesitate to let us know.
Kind regards,
ZONE3
huge thank you for all the support
huge thank you for all the support, advice and especially for the patience with all my questions. I know this might sometimes be a bit tiring, but when buying online it’s important to get everything right.
I really appreciate the excellent service – it made the decision so much easier.
18. september 2025
Uopfordret anmeldelse
Besvarelse fra ZONE3
Good afternoon,
Thank you for taking the time to leave such a positive review — it really means a lot to us.
We’re always happy to help, both before and after your purchase, so please don’t hesitate to get in touch if there’s anything else you need.
Best wishes,
The ZONE3 Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.