Hi John — I'll be straight with you, and with anyone reading this.
We've checked our records: no user, no order, no support ticket, no community message matching your name. Trustpilot gave you the option to verify the basics so we could investigate — you didn't reply.
Zinn Hub is built for freelancers and buyers who want a lower-fee, transparent, hands-on marketplace. To support that, we publish walkthrough videos for every workflow, run a live Telegram community at t.me/zinnhubcommunity, Live X Spaces and offer direct support from the team including me as CEO. We reply quickly and we put real effort into every interaction.
What we ask in return is a bit of engagement - a message, a question, a post in the community. If the reaction to a small learning curve is a 1-star review without using any of those channels, the platform probably isn't the right fit for you anyway. We're genuinely okay with that. Our focus is quality on both sides, not volume. If as a freelancer you do not have 10 minutes to use integrity to explore the platform, watch a video or even reach out for some guidance, then that speaks volumes towards your attitude to freelancing.
Every single platform has a learning curve, without exception. Zinn Hub is a powerful platform with a learning curve. This is not wasting your time, this is a normal practice. Zinn Hub ensures quality.
— Neil Lock, Co-founder & CEO, Zinn Hub