Zephyrhomeloans Anmeldelser 2

am writing to express my strong dissatisfaction with the service received from [Mortgage Company Name]. I have held a mortgage with your company for five years and have consistently made all payments on time.

Recently, I sought a redemption statement to facilitate a mortgage transfer to another bank. Despite my urgent requests, it took over a week to receive this crucial document, causing significant delays in my re-mortgaging process. My solicitor repeatedly requested this statement, and the delay severely hindered the completion of the transaction.

Furthermore, I found your customer service to be exceptionally poor. The overall experience, particularly regarding the delayed delivery of essential documents, was highly unsatisfactory.

I expect a much higher standard of service, especially given my perfect payment history.

Zephyr were a great and easy company to deal with. I had a BTL loan and all the way through COVID they were fabulous. I'm ex forces and they were recommend to me by a old mate. Zephyr were very down to earth humans and its a shame they have stopped doing BTL Mortgages. I think they merged with another company, I'm not sure.