Excellent customer service. After encountering issues with standard shipping due to the situation in the Middle East, they didn’t give up and managed to get my package to me at their expense. I highly... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The website says everywhere that it ships worldwide, but for some reason at checkout it says that it doesn't ship to Finland. Zenplus just wasted an hour of my time.
Virksomheden har svaret
The customer service helped me resolve my issue in a fast manner. Also they kept me updated on my products. Regards, Edwin from Singapore 🇸🇬
Virksomheden har svaret
Ordered a few bundles of manga from them. Used express shipping, shipped via FedEx to my door from Japan to southern Africa within a week. Customer support is super fast and very helpful. The goods... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Online markedsplads
- Butik med modetilbehør
- Butik med små figurer
- Håndtaskebutik
- Hobbyforretning
- Japansk købmand
Skrevet af virksomheden
ZenPlus is an e-commerce platform where you can buy goods directly from Japanese retailers with the click of a button. We take special care to curate only the best shops for our marketplace, so you can rest easy knowing you will get top quality products at reasonable prices.
Kontaktoplysninger
Japan
- zenplus.jp
3,9
God
132 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordered an LV bag on the website
Ordered an LV bag on the website. I paid additional for express shipping which says the item would come within 10 days. Even with their reasoning for working as a 'marketplace', item should have come reasonably in 15-17 days. Order was placed on 12/7. It is now 12/28 without any order and without any response on their end. I messaged them twice about this order recently and they ignored my messages for 4+ days already and haven't answered like other people had said. This is incredibly poor service for a handbag that wasn't chump change. When I followed up with them about whereabouts of this order, customer service advised they only know as much as me and couldn't offer any specific updates. They also advised me that to resolve this issue they wouldn't be using this carrier again. Please, this is an extremely poor resolution of this matter. If the carrier is problematic, why use it in the first place to deliver expensive handbags?
Resolution of this matter should involve 1) calling the mailing carrier everyday until an expected shipping date and updated location of the package is advised. DO NOT USE THIS WEBSITE.
Update: 1/3/24
It’s now January 3, 2024. I finally got form of response from zen plus in the form of a reply to this public review. As of yet, they still ignored three messages of mine since Dec 24. That’s about 10 days without a response about a lost package that costed over $600. The person who responded below said the package was delivered on December 28 but that is FALSE. I have not received any package until now and no further information was advised on which local mailing carrier was used so I can actually track the package’s whereabouts. At this point, I have lost all hope and I would never again use this website to make a purchase.
6. december 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
UPDATE 2. Jan 6, 2025.
Dear Tina Tran,
Thank you for providing your order information. I have found and confirmed your order and the attached message thread.
I would like to apologize for trying to find your order without having confirmed the order code. There was an order with a similar order date, a very similar message and information attached, and given the topic, the delivery company and shipping date were also matching. It turned out to be a different order. Again, my apologies for my mistake.
Though taking far too long, the tracking information now indicates your package has been delivered. It was our choice to work with this particular shipping company and we have to take responsibility for that unfortunate choice. Our sincere apologies for this.
Our customer support has replied to you recently, but I will also contact you directly after this. I understand that nothing can change the late delivery of this item and the frustration and inconvenience that it has caused you, but I do hope to be able to help in some way.
Best regards,
Mikael Makino
ZenPlus
UPDATE 1. Jan 3, 2025.
Dear Tina Tran,
I am very sorry to hear you are having problems with the delivery of this order. A search through the orders pinpointed one item that I believe is yours, with your email inquiry by email attached. Please do inform us here with the order code, and we can confirm on our side.
Your email was replied to on Dec 27, saying the shipping cost will be refunded to you. Please do have a look in your email inbox, including any spam folders, to see if this email has reached you. The reply was sent later than what is normal and while it very likely is related to the holiday season, I am investigating the reasons for this. Regardless of reason, we are very sorry for the delay in communication.
The delivery company's tracking page indicate that the package was delivered on Dec 28, which is far too slow for an express shipping option, and we sincerely apologize for this.
While no excuse, the reason for the slow delivery is a new shipping service that had promised far faster delivery times than they could actually manage.
Unfortunately, a few customers, including you, were affected by this and we have refunded shipping costs and removed this delivery company from our faster shipping option.
Our goal with this new shipping service was for customers to receive their items relatively fast while enjoying lower shipping fees, but it soon became clear the delivery company could not live up to what we had been promised. This is very unfortunate, and we apologize for not living up to the standards we set out to achieve with this new delivery service.
Please do reach out here or through any of our support channels and we will assist you with any issues regarding this order.
Best regards,
Mikael Makino
ZenPlus
-----------------
Dear Tina Tran,
Thank you for taking the time to post here on Trustpilot. We are very sorry to hear you are having issues with the delivery of your order, but we value any feedback that can help us improve our services.
Apologies for the delay in reply here. The weekend and New Years holiday came in-between and we are very sorry about that.
We have requested additional information to be able to help you with this issue and will update here as soon as we can.
Best regards,
ZenPlus Team
Fast delivery of a great item
Fast delivery of a great item, great communication and a super secure parcel
16. oktober 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Dear Paul Langham,
Thank you for taking the time out of your day to post here on Trustpilot. It really means a lot to us hearing directly from customers. We hope you are enjoying your item and are looking forward to see you on ZenPlus soon again.
Best regards,
The ZenPlus team
Casio G-shock Gw-6900-1
Casio G-shock Gw-6900-1, very happy with my purchase, received a discounted price, ordered on 7 Sep received delivery on 18 Sep to Sweden, very well packaged, and I received a discount code for the next purchase, 💯% happy, I will definitely shop more with Zenplus. keep up the good work and thanks a lot👍
19. september 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Dear Keivan Kolyaei,
Thank you very much for taking the time out of your day to post here on Trustpilot. We really appreciate your kind words and it's great to hear you are enjoying your G-Shock. Hope to see you soon on ZenPlus again.
Best regards,
The ZenPlus team
Order #KP5 - MUSIC CDS x 2
My first order with them and I am so impressed. My order came so quickly given I paid for standard shipping. I placed my order on the 21st of July and it arrived today the 8th of August. My items were safely packaged in a box with two layers of bubble wrap. Tracking was also great which I didn't expect. Initial tracking was obviously Japan based. However, once my order arrived in Australia I could track it via Australia Post. It was also nice to have a promo code included in the delivery. Thank you so much Zenplus. I would happily purchase from them again.
8. august 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Dear Claudia de Souza,
Thank you for taking time to post here on Trustpilot. We really appreciate it and it is great to hear that you were able to track your package once it left Japan as well. We hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus team
Cannot reliably purchase multiple items
I had two items in my order, one arrived but one was cancelled.
Refund was given, but I had already paid for shipping for one item. Then they asked very soon after if I would like to re-purchase, since for some reason the seller had sent the item anyway.
Meaning that I would have to pay for two separate shipments, which is very expensive, multiple times the shipping refund I was given.
This is not stated in their ZenPlus FAQ, and communication between emails were vague as if avoiding the topic of shipping costs. It took multiple emails pressing for details, for several days, to get a clear explanation as to what I would pay for a re-purchase.
They did not explain this: I still do not know why the seller had sent the item to ZenPlus' warehouse even though it was cancelled (by whom?), so soon after shipping the other item, and how ZenPlus processed this item.
I cannot recommend ZenPlus. If something goes wrong with buying multiple items, the way ZenPlus handles the situation is unreliable.
Update:
I think it is reasonable to ask that the details of the entire issue should have been explained to me when Zenplus received the item at the warehouse. But I appreciate the explanation now.
I do not see the item listed anymore for a re-purchase but if it is still available I am open to communicate through email. - Hyun
Update:
I have not received an email in the past week. If I do not update my review from here then that means I was never contacted.
1. august 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Dear Hyun,
Thank you for posting here on Trustpilot. We are very sorry to hear you had problems with your order and have requested information from you to be able to look into this. We will do our best to help here.
Looking forward to hearing from you.
Best regards,
The ZenPlus team
Update:
Dear Hyun,
Thank you for providing your order information and apologies in advance for the long message.
We are very sorry for the inconvenience caused here, especially for the long time it took you to get a clear explanation of the re-purchase price.
I have looked into what happened with your order and found that this was a very unusual situation. It is the first time I hear of a seller cancelling and still sending it to our warehouse. Very odd to say the least.
The seller stated the reason for cancelling as "Delay In Supply" and there seems to have been a misunderstanding at the seller's where possibly one person thought the item was not going to be available in time and canceled. The item then became available sooner than expected and another person, not aware of the cancellation, shipped the item.
This is very unfortunate and again we apologize for the inconvenience, both from ZenPlus and on behalf the seller.
The shipping for the second item is unfortunately not equal to the refund you received. I do understand this is very confusing.
The easy way to explain it is there is always a base price that we pay to the shipping company for a parcel and then the cost for the particular weight/volume/size is added to that base price.
This makes shipping things together cheaper if you calculate per item, since the base price is split over multiple items.
I understand this explanation doesn't help the fact that you weren't able to get the item you wanted, and we are sorry about that.
If the item you are interested in is still available (or any other item), please do let me know here if it is OK to reach out through email and we can find a way to help you with that.
Best regards,
Mikael Makino
ZenPlus
I bought a live concert CD
I bought a live concert CD, but it was an illegal bootleg of poor quality, homemade with a CD-printer :((
11. maj 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Dear Michael Beckers,
Thank you for posting here on Trustpilot. We appreciate all feedback and we have just requested more information about your order to be able to look into this and to assist if needed.
ZenPlus is a marketplace with thousands of sellers and your feedback and information will help us pinpoint this issue. We are looking forward to hearing from you.
Best regards,
The ZenPlus Team
Update:
Dear Michael Beckers,
We are still waiting to receive additional information about your order, but since we take illegal items and fakes extremely seriously and consider this a very important matter, we have already started to investigate the seller and their listed products further using the information we have from your post. If you have not already heard from our customer support, you should receive a message shortly.
Best regards,
The ZenPlus Team
J'ai commandé une fois sur le site
J'ai commandé une fois sur le site
Tout est arrivé en bon état
Site safe
10. juli 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Cher Taco,
Merci beaucoup d'avoir pris le temps de publier ici sur Trustpilot. Nous l'apprécions vraiment et espérons vous revoir bientôt sur ZenPlus.
Cordialement,
ZenPlus
Sorry to give only 2 stars.
Sorry to give only 2 stars.
It’s because I haven’t received my order yet that I purchased in June 16.
I know it could take time but last time wasn’t this late…now I started to wonder if l get it at all.
Crossing my fingers!
8. juli 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Dear K.K,
Thank you for taking the time to post here on Trustpilot. We have requested additional information through the system here to see if we can help out in anyway. If you reply to that request we will have a look from our side.
Shipping times can be long depending on destination and what shipping option was available. We do our best to ship out from our warehouse as soon as possible and most customers do receive their orders within 5-10 days, but if for example customs procedures take longer than usual, it can hold up the delivery time.
Best regards,
The ZenPlus Team
Update July 10, 2024 (JST).
Dear K.K,
Thank you for providing more information. I have checked the details of how your order was processed and shipped and I can find one thing that may be the reason it is taking a little longer than usual to arrive.
I have seen packages with the same content being held up for about 2-3 weeks in customs (a few in the same shipping destination as yours and some to a neighboring country). Though the items are not prohibited by any means, they can look or feel like something else that is not allowed to be imported in most countries.
In previous instances all orders have arrived to the customer shortly after customs inspections have been completed, but yes, it can unfortunately take time to be released from customs.
I would encourage you to wait a little longer and if the package still does not arrive, please do let us know through any of our customer support channels and we will do our best to assist.
Thank you for posting here on Trustpilot and we hope you will be able to enjoy your products soon.
Best regards,
Mikael Makino
ZenPlus
Recommended seller
I purchased a Sony mobile phone item no longer available in the UK. The item arrived within 1 week and was a genuine Sony product. Seller is recommended
24. maj 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Dear Richard Johnson,
Thank you for posting here on Trustpilot. It is very much appreciated. Great to hear you found what you were looking for on our marketplace. We hope to see you soon again on ZenPlus.
Best regards,
The ZenPlus Team
Hi Great selections,prices and…
Hi Great selections,prices and service.Repeat customer A+++
8. juni 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Dear Brian Murdock,
Thank you so much for taking the time to post here on Trustpilot. We really appreciate it and hope to see you on ZenPlus again soon.
Best regards,
The ZenPlus Team
Everything was great although the…
Everything was great although the images can be misleading in terms of size as I bought two large plushies and they are nearly just the same size as my mediums
3. juli 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Dear Sophie Gregory,
Thank you so much for taking the time to reply here on Trustpilot. We really appreciate it and we have taken note about the plushie sizes being difficult to understand properly. This information will be forwarded to the seller (we think we know what plushies this might be about).
Thank you and we hope to see you soon again on ZenPlus.
Best regards,
The ZenPlus Team
Product arrived on time and in…
Product arrived on time and in excellent condition.
12. april 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Dear Vera Boschman,
Thank you for taking the time to post here on Trustpilot. Every post is very much appreciated and it is always good to hear that items arrive on time and as described. We hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Great Company!
First of all, I’d like to say I am so happy with Zen so far! I am a reseller, and your items have come as described. Thank you for being so honest and transparent. You have a new employee by the name of Amanda whom I have been working with for a long time from another company and she had helped me greatly. You really have found yourself a great worker and human being! Thank you again for everything. I am hoping to make you my primary vendor !
8. juli 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Dear Tee,
Thank you so much for taking the time to post and write here on Trustpilot about us and our staff. It is very much appreciated. Yes, we have added some very skilled members to our team and more are on the way. Thank you for trusting us with your business and we hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Very Unsatisfied
Very Unsatisfied. I purchased a Louis Vuitton key ring on the ZenPlus in June last month and upon received it is a fake LV item. I contacted customer service via an email and on the website by asking question for return and refund. To date, I still haven’t heard anything back from Zen plus.
8. juli 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Dear KC,
Thank you for taking the time to post here on Trustpilot. We are sorry to hear you are having trouble with your item and with getting through to customer support.
We have requested more information about your order through Trustpilot and hope to hear from you as soon as possible.
May we also ask you to log in to your account on ZenPlus and check the Questions tab for any replies from our customer support? We did find a contact that has been replied to regarding an issue similar to the one you are describing. An email should also have been sent to you when the reply was posted.
Best regards,
The ZenPlus Team
It could have been perfect if you model…
It could have been perfect if you model your item to a maniquen to see the actual size of the product. the measurement you provide is hard to imagine when no model presented with a model. other than that I have been happy with my purchases. I am planning to buy more...
2. juli 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Dear customer,
Thank you for posting here on Trustpilot and also for the advice to model the item on a mannequin. We recommend sellers on our marketplace to do as much as possible to inform customers about the items listed. Of course, many sellers have their own way of doing things, but we will add notes that customers like yourself are asking for this.
Thank you again for taking time to post here and we hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Has worked great for me
Has worked great for me! A lot of beautiful used goods from Japan. Nicely used high end stuff. Shipping varies - can be high at times.
26. maj 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Dear Luke,
Thank you for posting here on Trustpilot. We really appreciate it and it is great to hear that you have found some beautiful used items on ZenPlus. Shipping internationally from Japan can definitely be hard to keep low and we understand it is an extremely important point for customers. Again thank you for taking time to comment and we hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Shinada global plushies are my absolute…
Shinada global plushies are my absolute favorite thing on this planet! I just can't get enough of them!
1. juli 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Dear Alyson Smith,
We love plushies too! Thank you so much for posting here on Trustpilot. We really appreciate it and hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Get a watch from Japan to Europe
I ordered a watch with shipping to Poland. Email contact was very good. Product consistent with the description, carefully packed. Tracking of the shipment. I recommend shopping with Zenplus
5. maj 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Dear Karol Okoń,
Thank you so much for posting here on Trustpilot. The whole team appreciates it. It is great to hear that you found our services good and we hope you are enjoying your watch. Thank you again for taking the time to write here and we hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Super!!
Erstaunlich schnelle Abwicklung und Lieferung nach Deutschland. Gutes Tracking der Lieferung. Verzollung und alles wird übernommen, sodass man hier keine Probleme hat.
Kundenservice ist schnell und freundlich bei Anfragen. Habe bereits mehrfach bestellt und war immer sehr zufrieden.
8. juli 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Lieber Sam,
Vielen Dank, dass Sie sich die Zeit genommen haben, hier auf Trustpilot zu schreiben. Jeder Beitrag wird sehr geschätzt, und es ist immer schön zu hören, dass die Artikel pünktlich und wie beschrieben ankommen. Wir hoffen, Sie bald wieder auf ZenPlus begrüßen zu dürfen.
Mit freundlichen Grüßen,
Das ZenPlus Team
I love them
I love them! It takes a little while to get to US but well worth the wait
8. juli 2024
Uopfordret anmeldelse
Besvarelse fra zenplus.jp
Dear Marie Mesrobian,
Thank you for taking time posting here on Trustpilot, it is really appreciated. Shipping times can be longer than desired for sure, but we always try to do our best to get everything shipped out as soon as possible. Thank you again and we hope to welcome you back on ZenPlus soon.
Best regards,
The ZenPlus Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.