You Turn Neon 

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

These people are a total scam. Am still awaiting the neon sign I ordered 9 months ago. Initially got responses to my mails, but the last two have been ignored. Youturnneon appear to be the Chine... Se mere

Bedømt til 5 ud af 5 stjerner

I absolutely love my new custom made neon lights and love the fact that I could choose what I wanted I them to say. Also going to make great Christmas presents this year, adds something special to you... Se mere

Bedømt til 5 ud af 5 stjerner

I would like to give an honest up date on my experience with, You Turn Neon. I am very pleased to report that they seem to be turning things around and have employed a new lady Stella, in their Cus... Se mere

Bedømt til 1 ud af 5 stjerner

Same as many below, ordered two signs and only received one (past the fulfillment date) and the company are not responding to my emails requesting an update. One big scam, it seems. Wish I'd read the... Se mere

Virksomhedsoplysninger

  1. Butik med neonskilte
  2. Skiltemager

Skrevet af virksomheden

Everything we do is based around our vision of providing people with the opportunity to experience neon & the effect it has on their own personal & professional spaces. While things such as traditional artwork & soft furnishings have their place in boosting an interior, we feel & have experienced that there is simply nothing quite like a neon sign for cultivating good vibes in a room. We want YOU to experience that!


Kontaktoplysninger

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Bedømt til 1 ud af 5 stjerner

Awful

Wow, where do I start!!
I first ordered a sign back in October for a birthday present. Waited over 3 weeks and nothing! I chased and was finally told they had made mistake on the price and couldn't
make the sign, therefore I'll receive a refund!!!
After a couple of emails they offered me a 50% discount on another sign. Placed this order on the 21st November.... A month later and Still waiting, little to no response. When I do it's lies... Told yesterday it's been shipped but no tracking number as promised, and the apparent photo of my completed order is the pic off the website.
No phone number to call or an address so totally reliant on email.
I'll be reporting this company to trading standards.
I'll update this review if i ever receive my order.

22. december 2020
Uopfordret anmeldelse
You Turn Neon-logo

Besvarelse fra You Turn Neon

Hi Andrew, firstly thank you for your feedback (we welcome all feedback at You Turn Neon, so that we can improve our service) & secondly sorry to hear you've had a bad experience up until this point.

As was explained over email with the initial error, when we started the business back in summer there was a big job of getting 300+ individual neons designed, priced up & uploaded to our website. As could be expected with such a task completed one-by-one by a small team, there were a few instances where products were uploaded with the incorrect pricing. Where the price difference was manageable (for a young business) we swallowed the loss & honoured the pricing, but on the rare instance like with your order were the loss was sizeable, we refunded you & offered you a huge discount on another sign to make up for it.

We apologise for the delays you've faced compared to our expected delivery times. November & December have been really busy as you can imagine & this hasn't been helped with the increased outbreak of COVID and the resulting delays due to DHL halting the hand-delivery of packages in the UK (as was also explained via email to all affected customers like yourself).

I can assure you that the team have not lied when telling you that your order has been handed over to DHL & having looked at the email exchange I can see that a simple mistake was made by the team when attaching the image of your completed sign, with the final design image attached instead (both are stored in the same place in our project management software under your order). Apologies for this & I'm glad to see that your order has now arrived. We hope you're happy with it & it's been worth the wait :)

We appreciate that our communication around this period could have been better & this is something we're working on. We're growing our small team who are based out of the UK & inputting new systems to make things run smoother - your feedback helps confirm to us that these initiatives are the right ones to invest in so we can improve the experience for our customers. With this in mind & now that you have your sign, we'd really appreciate it if you would take the time to update your review in light (excuse the pun) of your updated experience with You Turn Neon?

- YTN Customer Love

Bedømt til 3 ud af 5 stjerner

Oh for the love of god

Oh for the love of god, caught again, this company is in Hong Kong!!!! Ordered 25th Nov, email on 8th dec saying being made and nothing since. Thank god this is not my child's main present, disappointed, it should be clearly stated where this company is based grrrrrrrrrrrrrrrr

** edit** 08.01.21
The light came on the 29th December. It is class!! I would definitely order again but not in the black friday sale cause it more than likely would not be here in time for christmas :(

21. december 2020
Uopfordret anmeldelse
You Turn Neon-logo

Besvarelse fra You Turn Neon

Hi Orfhlaith,

Thanks for taking the time to leave a review. I'm truly sorry to hear you've not had a good experience.

Having read through the correspondance, I can see that the service you have received from us has not been to the level you would expect & to the level that we want to provide our customers. Rather than give you excuses, I'd like to explain a little more about what's happened & assure you that it's my job, and the reason I was employed by the directors here, to rectify the situation the best that I can.

We're very open & honest with the fact we faced some issues at the end of last year & start of this year. The team only started the business back in September 2020 after their previous businesses in the hospitality industry struggled to survive the lockdowns in the UK. Marketing was scaled too fast & our internal processes & resources, as well as our supplier at the time, couldn't keep up with the demand. This was all exacerbated by the pandemic.

We stopped all advertising at the start of this year to focus on clearing the backlog caused by our failings & have only recently started again after completely restructuring our business to ensure we're better prepared for the scale we believe we can grow the business to.

We're happy to say that the backlog has now been filled & I can see you have your sign... I hope you love it! Let me know if not for whatever reason?

In terms of locations, our business is based in Chelsea, London. Here our customer service team, our designers & the directors are based. Our signs are now manufactured in the LED manufacturing capital of the world Shenzhen, China & are shipped express from there to destinations around the world.

We firmly believe the new systems, processes & people we have put in place will enable us to provide the best service in the industry & I'm fully committed to ensuring that happens.

As a team, we want to apologise to you personally Orfhlaith, as we are fully aware you've been impacted by these issues & our failings (up until now) to deal with them. Please keep an eye on your emails, as I will be reaching out to offer you something as a way of apology from the team.

Best wishes,

Stella
Customer Service Manager

Bedømt til 4 ud af 5 stjerner

Finally arrived

No communication, does not answer emails. Ordered my sign on 27/11/20, had a email on the 2/12/20 to say it was being worked on and nothing since. Don't think it takes 18 days to make a standard sign they sell, wasn't even customised. Will be initiating a charge back with my bank if I get no response this week. Now got a daughter without her Christmas present.
Update; after sending another couple of emails, including one saying what I did here, I have received a reply saying my light has passed the testing stage and will be dispatched shortly. Will update again when I receive my light.
Update; finally started getting lots of updates and communication from the company, including tracking with DHL. Was then informed due to DHL stopping deliveries to residential addresses due to covid I may not receive it until after Christmas. Luckily for me, it was already out for delivery and arrived a few hours later. First impressions are very good, looks great and daughter should be very pleased when she opens it.

20. december 2020
Uopfordret anmeldelse
You Turn Neon-logo

Besvarelse fra You Turn Neon

Hi Lisa,

Thanks for taking the time to leave a review. I'm truly sorry to hear you've not had a good experience.

Having read through the correspondance, I can see that the service you have received from us has not been to the level you would expect & to the level that we want to provide our customers. Rather than give you excuses, I'd like to explain a little more about what's happened & assure you that it's my job, and the reason I was employed by the directors here, to rectify the situation the best that I can.

We're very open & honest with the fact we faced some issues at the end of last year & start of this year. The team only started the business back in September 2020 after their previous businesses in the hospitality industry struggled to survive the lockdowns in the UK. Marketing was scaled too fast & our internal processes & resources, as well as our supplier at the time, couldn't keep up with the demand. This was all exacerbated by the pandemic.

We stopped all advertising at the start of this year to focus on clearing the backlog caused by our failings & have only recently started again after completely restructuring our business to ensure we're better prepared for the scale we believe we can grow the business to.

We're happy to say that the backlog has now been filled & I can see you have your sign... I hope you love it! Let me know if not for whatever reason?

In terms of locations, our business is based in Chelsea, London. Here our customer service team, our designers & the directors are based. Our signs are now manufactured in the LED manufacturing capital of the world Shenzhen, China & are shipped express from there to destinations around the world.

We firmly believe the new systems, processes & people we have put in place will enable us to provide the best service in the industry & I'm fully committed to ensuring that happens.

As a team, we want to apologise to you personally Lisa, as we are fully aware you've been impacted by these issues & our failings (up until now) to deal with them. Please keep an eye on your emails, as I will be reaching out to offer you something as a way of apology from the team.

Best wishes,

Stella
Customer Service Manager

Bedømt til 5 ud af 5 stjerner

5 stars

Love love love my sign! Great service, would definitely purchase again!

13. december 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing Product and Service

I got my NEON within 2 weeks of the order. Product was and still is well priced, great service and they kept in touch with me throughout the process.

I would highly recommend You Turn Neon to any new or existing business.

12. december 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing product

Amazing product, exactly what my business required actually! A little bit of “spice” - that’s what my neon lettering said if you didn’t get the joke.

Thanks again guys! I’ll be sure to return soon with another order!

11. december 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I absolutely love my new custom made…

I absolutely love my new custom made neon lights and love the fact that I could choose what I wanted I them to say. Also going to make great Christmas presents this year, adds something special to your home. Excellent and friendly customer service, all round 5 stars and more :) thank you so much Neon, you’ve made the whole experience wonderful 😊

11. december 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

The best service and quality! Thank you You Turn Neon!!

Absolutely in love with my sign! I can’t recommended You Turn Neon enough!! They’ve been unbelievable from start to finish! Helping me with sizing and colours to a speedy delivery that they delivered straight to my door which no delivery companies ever do as I’m 4th floor with 8 flights of stairs! Every person I spoke to at You Turn Neon was so friendly and helpful! And to top it off the quality of the sign is incredible! Looks like it belongs in an exhibition! Thank you so much You Turn Neon! You guys are brilliant! Will definitely be coming back for more!

11. december 2020
Uopfordret anmeldelse

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