YourVets Anmeldelser 70

Appalling treatment of my new kitten, was given tablets and told she must take the full course, they ran out and the kitten could not and has not taken the course needed despite me phoning twice and 2 emails, my last email which they have replied said it can take up to 21 days for a reply, paid for medicine not received kitten still unwell due to their neglect, Appears only interested in taking money

Yourvets Nuneaton they are the worst vets to practice in Nuneaton theyvare money orientated treat both of my dogs had to take him to another vet because the young vets are only able to read from text books. They are more interested of whats in your wallet. I complained i was charged 44 pounds consultation fee vet did this from 3 yards away never touched my dog. The practice manager is a arrogant piece of work so much so i have penned a letter to the CEO of the compant please please do not take your beloved pets to this practice i could list the nightmare of this vets practice reception staff very rude. Today i recived a letter saying they was going to remove my two dogs off their practice 8 yrs ago they said my yorkie needed to be put to sleep 9 years on and he is still fit as a fiddle thank you for your letter Practice manager i would never ever bring my boys to your incompetent veterinary practice Nuneaton folk try PAWS they know what they are doing

We’ve been with YourVets for a good 15+ years. Originally in the Coventry branch but then moved to Solihull when it closed down. They have always been really great with all our animals over the years and were especially caring and tentative when our previous cats neared and came to end of life.
We now have a 12 month rescue pup, 11 month rescue kitten and a 6 yr old rescue cat. We have them all on the healthy pet club plan which is great value for money and we receive regular updates and 6 month overall health check ups.
I have noticed that there does seem to be a quick turnaround with staff in the Solihull branch that we are in now, which was slightly frustrating when our older cat became ill 2020-2021. However, all the vets we saw with her were all very caring and helped us no end with extra in-depth phone calls and tests, with any questions I had being answered swiftly and thoroughly.

All our furbabies are treated beautifully and the staff are all really friendly. Of all the years I’ve been with Yourvets, I’ve only ever had one bad experience with a not so nice, rude vet who wouldn’t look or talk to me, just my husband, despite it being my cat we were there with! Haha, it was ridiculous but that was a good 8+ or so years ago and haven’t seen them since! So one bad one out of many several years of visits is a great thing in my book.

We’ve just had 3 text message updates, one for each furbaby, to remind us to book in for their 6 month general check up this week so will be back in again next week :)
Thank you Yourvets

It is now exactly a year since we lost our much loved cat to these people at Smethwick, and we still miss him terribly. They may be able to handle small things such as flea treatment etc.; but they are totally useless when presented with an emergency, and will leave your pet for hours on end without the necessary treatment. They even charged us over £1000 for the privilege, which they have totally refused to refund; but this is a small matter when compared to the loss of his life.

Sadly, YourVets wythall have increased some medication by 100%. Prescriptions are £20 which is 100% increase . I was told everything has gone up. But medication for my pet is now prohibitively expensive . I really cannot afford their medication prices , despite using them for 20 years for all my animals. Time to find another vets or the unwanted alternative . Disappointing.

On behalf of J Arnott
This is the most incompetent vets I have ever experienced, my dog was so Poorly however the first vet had to consult a book for pretty much everything, the second guy seemed at a loss and they essentially did nothing and sent us home, I asked for a referral and Kelly who is supposedly a manager asked why I told her he was staring at the wall and she said maybe his neck hurts, I have now used another vet (Medivet) who were absolutely fantastic, there is no comparison and my lovely dog has been diagnosed with a brain tumour. Your Vet are incompetent and I would urge people not to use them I am beyond livid about the poor way we were treated.

Yourvets Solihull misdiagnosed my cat and then botched an operation that wouldn't have been required, over-charged, tried to blame me in their notes (always request the treatment records) they have a high turnover of staff, care more about billing you for services than caring for your pet. They will make a big fuss over your pet when you arrive, that's fake. Really a money making racket where animals suffer needlessly. In one sitting in their waiting room, I observed no less than three different families come in to have their beloved pets put down!

Solihull yourvets misdiagnosed my dog and operated unnecessarily and also charged me for incorrect treatment and medication. I complained in writing and the practice manager Emily Long and she responded with a rude letter. I was ignored for a request for medical notes until another vet got involved. I took yourvets to the next stage to Veterinarian client mediation service which yourvets have refused to engage so I am now seeking legal advice. In my opinion the vets are young and not very experienced hence why misdiagnoses where made in this instant and the practice manager is rude and incompetent but happy to take thousands of pounds from paying clients.

Had my son's dog in over night as dog swallowed some plastic balls, the treatment mentioned on the patients report was not correct and I believe the dog did not receive the treatment she should have, phoned back on the evening after discharge worried that dog was still ill told to just walk her around and try to administer food/water. still not well next day told to either book an appointment or emergency at cost, took dog to another vets and they found another rubber ball from the X-Ray so had to operate if not acted the dog would have died. company refuses a refund as they say the dog got the correct treatment. PLEASE DO NOT TAKE YOUR PET THERE this company only wants your money

I have been taking my dogs to Yourvets Rayleigh for over 12 years, with no real cause for complaint until the events of January 2021 onwards. One of my dogs is an English Bulldog, who in January 2021 was 4 yrs 7mths old. She had suffered from skin complaints, easily cleared up with antibiotics and in January developed an ear infection. A visit to this vets resulted in a total fee for £113 (consultation/steroids/ear cleaner). The infection cleared within a week. In April 2021, it returned although this time not so severe and I had caught it early. I took her back and we saw the head vet James (although I did not know he was the head vet at the time). The usual waiting outside because of covid and then he called me. He stated the my dog likely suffered from an allergy and needed like long treatment( a cost of at least £60 per month). When I asked why he thought this, he could only say its because its the second time shes had an ear infection. A long story short - I now paid £213.00 for this visit along with medication and other tests tey did (without informing me first that they had carried the tests out). As soon as I left, I called them. I could neither speak with a manager (they were all busy) or speak with another vet for a second opinion (which is when i found that James was the head vet). I was forced to put my cmplaint in writing and three weeks or so later received their responce. My letter of complaint was factual and forceful and I would have taken legal action if we could not agree a suitable outcome. I was refunded for the allergy medication and an extra bottle of ear medication (this was over prescribed). There is absolutely no doubt in my mind that this was a case of charging as much as they could. The medication for an allergy that they could not say she had, was unnecessary at that time. So far, no more ear infections. I was'nt going to write a review until yesterday, when I now took my labrador there. I was confident she had been stung, with a swollen lump underneath her mouth. I explained she was fit and well otherwise and just wanted to make sure it was a sting and nothing else. It was a sting but the vet decided she needed to have an antihistamine injection and a short course of steroids. Why I did not question this I don't know, the bill was for over £90. Research indicates that most times a sting requires no treatment unless of course there are signs of a reaction or its in the mouth (for instance). Another overcharge for unnecessary medication is my view. I will not challenge it this time but in future will be asking lots and lots and lots of questions as to whether something is really necessary. I wont change vets at the moment as the rass is nt always greener on the other side BUT - BECAREFUL WHEN YOU VISIT THIS PRACTICE and always question the treatment and medication provided. They never used to be like this, I think they have become greedy

Over the years I have been with this surgery (Rayleigh) they have been nothing but helpful. When our new rescue dog needed multiple surgeries they helped us with a discount because it cost so much. They don't have problems with direct insurance claims, fulfill prescriptions quickly, I get to see the same vets for ongoing treatments with my pets, prices are better than other vets in the area, and everyone is friendly and helpful. While you can wait some time for to be seen at an appointment, this seems normal with all vets I've visited and I feel wait times have actually improved over the past year despite covid restrictions. I had to take a stray I took in to another vet due to restrictions of the charity help I was getting, but it was so frustrating I moved back to YourVets as soon as I could. I wouldn't go anywhere else.

I wouldn’t even leave 1 star for this “vets” the way my french bulldog was treated was absolutely disgraceful and all the uptight receptionist was worried about was how she was paid enough to be spoken to rudely by a very frightened and worried young girl who was trying to get help for the dog she had taken to them my dog was in a very very bad way they left her waiting outside for 15 minutes then had to be laid on a cold dirty carpet because in a rush to try and save her life my sister in law had forgotten her mask and kept being told whilst begging them to see her we’re not coming out because your not wearing a mask and to lie my dying baby on the floor she received no treatment whilst she was there and they couldn’t get rid of her quick enough when she was being handed back the receptionist told my sister in law that they had actual emergencies that they needed to attend to my dog died the next morning at just 3 years old had she have been treated by this so called animal loving joke of a practise she could very well have been given a fighting chance if a dying dog isn’t an actual emergency then I honestly don’t know what is I even spoke to the vet on the phone who told me my dog was absolutely fine! if you ever want to see your pets again don’t bring them here!!

Sad to read about another owner losing his cat at the hands of this practice, how can a cat bleed to death from a broken canine? In my case my lovely cat went in as he was off his food was taken in here on 26 November 2020, when vet admitted him he was bright alert, and responsive. Advised by Vet after diagnosis to have ultrasound and blood test. 6 hours later I picked up a cat he was in such a poor condition with shaved neck front legs and abdomen both front legs and neck badly bruised with canula still bandaged to his back leg and left in while he came home with us in a comatose state, he died the next morning as this practise failed in looking after him when he had a non invasive procedure of blood test and scan. I've asked for an explanation in writing and that hasn't been addressed by this practice! Oh and yes they Billed £1100 yes £1100 to kill my cat, but I leave it to you to make your mind up about this place. All correspondence available and invoices to show and back up my complaint but really honestly would you risk it!

We phone the vet about our unwell cat , they ask us to take her down , she passed away on the way there , the person that met us at the door she rudely ask us to put our dead cat on the floor so she could pick her up, when we gave her the cat she was very rough with her , her attitude towards us was disgusting, she was very rude , I’m not happy about they serve

Phoned pdsa about my very unwell cat & they advised us to bring her here, she passed away while in the car on the way to the vets, when we arrived at the vets they rudely told us to put the cat on the floor so she can pick her up, the woman we dealt with was very rude. The way that she handled my cat while taking her into the vets was disgusting, the woman was outrageous & her attitude towards us was disgusting!

Outrageous Overcharging £113

No consultation charge

2 pipettes of 4 weeks treatment! Plus 125ml of ear cleaner. More expensive than my chemotherapy drugs

Stay well away! I have been going here for years n have Had no problem up until recently when I am in shock! My dog went I for routine yearly scale n polish which cost me £245 was given medication which they told me 3 days later can cause stomach problems so don’t use anymore. My dog can’t walk CANT drink n cant Eat she is absolutely lifeless I have no clue what they have done to her! I rang them up they told me to go in I went down took her they took her off charge me £40 saying they gave her an injection n to ring back later n let them know how she is, well she is still the same if anything she is worse , I rang back at time I was told too n then Vet had gone home! I ended up with a very Uncompassionate unhelpful receptionist who isn’t a vet so couldn’t comment on anything I asked ! Useless staff member then! Also she said was bring her down I said what will u do she said oh I can’t comment I’m not a vet but can I just let u know it will be roughly £450!! I told them I had lost my job n I have already spent over £300 now n my Dog looks horrendous after a scale and polish! The receptionist/ unhelpful person answering phone did not give a toss! I will be taking this further as I will make sure everyone knows what callous heartless people are working there now Seriously they are just greedy money grabbers who don’t care! My dog has gone from a lively happy dog to one that can’t even get out of her bed n they Don’t care! I am absolutely beside myself I will NEVER EVER go here again n will Make sure I let everyone know what barbaric awful people I have dealt with n how They have destroyed my dog n done Something to her!! DONT TAKE YOUR ANIMALS HERE EVER.

Awful service they will find any excuse not to honour the healthy pet club scheme and will delay booster and kennel cough.
Arrived for an appointment today, called when I was outside as I was told. Waited 20 minutes on hold then approached a member of staff to be told I was late and they wouldn’t see my dog. Shocking service
Really advise looking elsewhere

Post last review. Were very professional and caring about my dog’s recent operation. Thank you for looking after dog so well. Overall you’ve been a good veterinary surgery over the years ...some 14 +

Always been happy until last 3 months. Can’t get through. Then when I do ....fobbed off. Told I will get a call back...doesn’t happen. Then I have to keep asking for refund on medication they can no longer source which I paid for over 2 months ago,

I took Benson to Your Vets Rayleigh Essex on 14th August 2020, I didn't know that would be his last day, the Vet rang while I sat outside and told me that it was time for Benson to be euthanized he had stomach cancer, I asked on three occasions if I could be with him when Benson was put to sleep, I got three different reasons why I couldn't be there the receptionist told me it was at the vets discretion, the vet told told me the police had said no one can go into the vets, the nurse told me it was company policy, which is it they don't seemed to know.
Benson had been with me for 17.5 years and I am absolutely distraught I couldn't be with him in his last moments, I was asked to go to the back of the vets, and they allowed me 15 mins to be with Benson in the car park after they had given him an injection (I think to sedated him) before the final injection), it was a terrible experience for him, he was scared, he lost all his bodily functions they took Benson back into the vets.
I had to call my partner to bring me a change of clothes, I got changed in the car park, on the way home the Vet called me and told me Benson had gone and a nurse had given him a cuddle, that should have been me.
A couple of days later I received a card, 4 paw prints,poem and seeds to plant, which I thought was a nice thing to do on the face of it , but there was no compassion, no real thought, in 2005 Benson had a back leg removed following an accident, so when I rang the vet and said are these paw prints Benson's, as he only had three legs, she laughed and said I'm sure they are, I said it wasn't a thoughtful thing to do in the circumstances, so are these paw prints just thrown in an envelope or are they Benson's prints I don't know.
They called to let me know Benson's ashes were ready to collect, and I asked for his blanket and carrier to be there for me to collect, I wanted to keep everything of Benson's.They called to say they couldn't find his carrier or blanket, I said well I want it back, have you given it to some one else, I want you to recall all the boxes back if you have given them out, I was adamant I wanted them back.
I received a call from the head nurse who told me the blanket would have gone with Benson because of covid, which I said I totally understand, she kept referring to Benson as a 'she' I corrected her at least twice, she went on to say they have not got Benson's carrier and they would replace it, I said I didn't want a replacement I wanted Benson's carrier back, how dare they, throw away what was Benson's the nurse said we call all clients if carriers have names on them for them to pick up, I told her Benson's name was on the handle of the carrier, and I had never received a call to pick it up, I was so upset I put the phone down.
Benson was, a beautiful, loving, extremely affectionate boy and I miss him so much.
I will never again visit Your Vets, the way they handled things was disgusting, no compassion or thought, to me an every day occurrence they carrier out, it's all about money.