I have placed order without reading reviews, my bad, I am extremely disappointed too. No products, no money back. I have tried to contact them over the phone (mobile is switched off) , on several diff... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
No order, no money, no contact...Sad I was not reading comments before ordering...
Super tolle Produkte, hochwertige und reine Inhaltsstoffe, die man so wohl äußerlich als auch innerlich verwendet kann. Sie fühlen sich sehr angenehm auf der Haut und man sieht sofort wie sich die Ha... Se mere
Unfortunately, not for the first time, there were problems completing the purchase. The system did not allow payment, it kept asking for a selection of the shipping options, although there was no way... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om You&Oil
Skrevet af virksomheden
Hey there! We love skin, the planet, happy people and communities. Nature is the essence behind all of our products. Our formulas and ingredients are 100% natural & vegan. using only the power of plants.
We bridge the gap between emotional and physical well-being in a way that is environmentally responsible, holistic, and – most of all – puts your health first! In our very own labs, we produce transformative organic essential oils, food supplements, and CBD-based creams. We develop these products to heal, improve wellness and empower you and your kids through the goodness of the ingredients we use. We want our products to be accessible for everyone. Therefore, we make them inclusive, appropriate for all ages, and cruelty-free!
Kontaktoplysninger
Mokslininkų street 6A, 08412 , Vilnius, Litauen
- +37063119110
- shop@youandoil.eu
- youandoil.eu
2,3
Under middel
86 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Beware
Beware. I made an order, the money was withdrawn, no one sent the order to me. I write to the support service, no one answers, I have already written 5 letters, I tried to call the number indicated on the site, but it does not exist. I wrote to the bank to return the money for the purchase, as the goods did not arrive and were not sent. The saddest experience. It's the first time with me.As a result, after 3 weeks, my order was sent to me. But I won't order anything from this site again. No one has responded to my ton of emails. After applying to the bank for a refund, they sent me an order. Be very careful and do not order anything from them.
5. juli 2022
Uopfordret anmeldelse
Besvarelse fra You&Oil
We sincerely apologize for the inconvenience and frustration you've experienced with your order. This is not the level of service we strive to provide, and we understand the impact it has had on your experience.
We're sorry for the lack of response to your emails and the difficulty in reaching us via phone. Your concerns are valid, and we're committed to addressing them promptly.
If you're still experiencing issues or have any further questions, please contact us directly via email at shop@yousndoil.eu with your order details. Our team will prioritize your case and ensure that your concerns are addressed promptly.
Once again, we apologize for the inconvenience and appreciate your patience and understanding. We value your business and hope to have the opportunity to regain your trust in the future.
My products didn’t arrive
My products didn’t arrive. I sent an email and didn’t get any response. The DHL tracking number you sent doesn’t exist. Terrible experience… love the products but… i’m never going to buy again.
16. juni 2022
Besvarelse fra You&Oil
We're truly sorry to hear about your disappointing experience. Your satisfaction is our priority, and we understand the frustration caused by the delay in receiving your order and the lack of response to your email inquiries. Please accept our sincerest apologies for any inconvenience this has caused you.
To resolve this matter promptly, could you please provide us with your order details via email at shop@youandoil.eu? Our team will investigate the issue.
We value your feedback and would appreciate the opportunity to make things right. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
These oils are amazing
These oils are amazing. I have never been particularly into oils but as an HSP I sometimes feel overwhelm and decided to try the Emotional Exhaustion mix. To my astonishment, I feel better within minutes of putting it on and it stops the dive into exhaustion. I thoroughly recommend it.
30. marts 2022
Uopfordret anmeldelse
Great products, lousy customer service
I like the products very much but since communication and customer service is close to non existent I can not rate it at more than 3 stars.
When confirmation of the paid order took more than a week I got no response to email nor filled out form on the website.
Order was well above the acquired amount for free shipping but shipping was still calculated. I still would have ordered but it is very confusing that the site does not work as claimed. Same as the possible free samples that is said to be an option.
Also Paypal link does not work.
After 2 weeks of silence, just as I was to inform Creditcard company about non delivery I received emails with an order confirmation and track and trace information.
So order for great products but keep in mind you might need to take some steps to get a refund when not delivered
6. februar 2022
Besvarelse fra You&Oil
We sincerely apologize for the frustration and inconvenience you've experienced with our communication and customer service. Your feedback is invaluable to us, and we're committed to addressing the issues you've raised.
We're sorry for the delay in confirming your paid order and for the lack of response to your emails and form submissions. This falls short of the standard of service we strive to provide, and we understand the impact it has had on your experience.
Regarding the confusion with shipping charges despite meeting the free shipping threshold, we apologize for any inconvenience caused. We'll review our website to ensure our shipping policies are accurately reflected.
We also apologize for the malfunctioning PayPal link and the inconvenience it caused.
We understand your frustration with the delay in receiving order confirmation and tracking information. We're working diligently to improve our processes to prevent similar delays in the future.
If you require any further assistance or need to inquire about a refund for non-delivery, please contact us directly via email at shop@youandoil.eu with your order details. We're here to assist you and ensure that your concerns are addressed promptly.
Once again, we apologize for the inconvenience and appreciate your patience and understanding. We value your business and hope to have the opportunity to regain your trust in the future.
Besvarelse fra You&Oil
We apologize for the lack of communication regarding your order inquiry. Please accept our sincerest apologies for any inconvenience caused. Our team is here to assist you. Please contact us directly via email at shop@youandoil.eu with your order details, and we'll prioritize your case to ensure your concerns are addressed promptly. Thank you for bringing this to our attention.
I still didn't get my order
I still didn't get my order. Waiting 3 weeks now, no answers to my emails or Instagram nothing. I spent £75 so please resolve it ASAP!
7. januar 2022
Uopfordret anmeldelse
Besvarelse fra You&Oil
We're deeply sorry for the delay in receiving your order and for the lack of communication. Your satisfaction is our top priority, and we understand the frustration this situation has caused.
Please accept our sincerest apologies for any inconvenience. Rest assured, we're actively investigating the status of your order and will prioritize its resolution.
To expedite the process and ensure a swift resolution, please contact us directly via email at shop@youandoil.eu with your order details. Our team will work diligently to address your concerns and provide you with a satisfactory solution as soon as possible.
Thank you for your patience and understanding. We value your business and are committed to rectifying this issue promptly.
This company doesn't pay its employees…
This company doesn't pay its employees and freelancers. Please avoid this horrible company that thinks it can get free work without consequences!
6. januar 2022
Uopfordret anmeldelse
I was waiting for a package around 4…
I was waiting for a package around 4 weeks. And I didnt receive any discount or some gift because of this mistake.
2. januar 2022
Besvarelse fra You&Oil
We apologize for the delay in receiving your package and for any inconvenience caused. Your satisfaction is important to us. Please reach out to us via email at shop@youandoil.eu with your order details, and we'll do our best to address your concerns and make things right. Thank you for your patience and understanding.
Terrible
Sorry, but a terrible experience. It is not possible to place an order. Nobody answer me to e-mail. It is not possible to get a free shipping for order over 80 euros to Czech Republic ....
29. december 2021
Uopfordret anmeldelse
Besvarelse fra You&Oil
We apologize for the inconvenience you've experienced. Please accept our sincerest apologies for the lack of response to your emails. Our team is committed to resolving this issue promptly. Kindly reach out to us via direct message or email at shop@youandoil.eu with your order details, and we'll ensure your concerns are addressed. Also, we'd like to clarify that we do offer shipping to the Czech Republic, and we're here to assist you with placing your order. Thank you for bringing this to our attention.
Besvarelse fra You&Oil
Thank you for your feedback, we are very happy to hear that you loved our products!✨🌿
I'd love to share my love for the products but I haven't received my order
I have not received my order and I have tried to contact the company through email, through the website form and even through Instagram but I have not even received a "we're working on it" message or one telling me who to contact. NOTHING. Well, I lie, I have received three emails asking me to rate my experience... so here it is. I can understand lots of problems can come up with international delivery but I cannot understand this lack of attention/response, to be honest. Very disappointing experience.
20. november 2021
Besvarelse fra You&Oil
Hello Carmen, please check your email, we have contacted you and provided all the needed information about the delivery situation. Best, You&Oil
I would highly recommend You&Oil products
The products I bought (serum and day cream) improved my skin condition in a short period of time.
The shipping was quickly and lovely packaged.
15. november 2021
Besvarelse fra You&Oil
Thank you for your feedback, we are very happy to hear that you loved our products!✨🌿
Excellent quality of product
11. november 2021
Besvarelse fra You&Oil
Hello Jurgita and thank you for your feedback!🌸🥰
My skin loves it
Fast delivery, beautiful packaging, the products are incredibly fragrant and, most importantly, natural. Thank you very much! ❤
11. november 2021
Besvarelse fra You&Oil
Thank you for your feedback, we are very happy to hear that you like our products!🌸🥰
Beautifully packaged little goodies
Have tried 3 of the products - a cpl we’re gifts. The toothpaste is actually tasty!! 😊. Looking fwd to trying all the rest soon…
5. november 2021
Besvarelse fra You&Oil
Hello Daisy, thank you for such lovely feedback!
Besvarelse fra You&Oil
Hello Schnelle Lieferung, thank you for your feedback!
Besvarelse fra You&Oil
Hello Zivile! Thank you for such a lovely feedback🌸🥰
Pleasant buying experience
Nice e-shop, very pleasant buying experience, perfect customer service - thank you! Keen to get the products ;)
14. oktober 2021
Besvarelse fra You&Oil
Hello Elena! Thank you for such a lovely feedback, we hope you will love our products🌿😍
amazing magical products 🙏🏼☘️ very…
amazing magical products 🙏🏼☘️ very nice Interaction and quick Communication i am really so grateful🙏🏼🙏🏼♥️♥️♥️
11. oktober 2021
Besvarelse fra You&Oil
Hello Mariam! Thank you for such a lovely feedback🌿😍
Dette er Trustpilot
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